I have gone to TC nails many times and I will no longer return. I handed them my debit card to pay for my $65 purchase and they swiped it twice, and told me it had been declined. I read the receipt an... Read More
I have gone to TC nails many times and I will no longer return. I handed them my debit card to pay for my $65 purchase and they swiped it twice, and told me it had been declined. I read the receipt and it said "invalid card," so my card wasn't declined. I handed them a second card because I just wanted to leave and it went through immediately. When I got in my car, I immediately checked my account balance to make sure nothing was wrong with my debit card, and sure enough, I had a charge on both of the cards I had given them. So, I went back in to resolve the issue and they gave me attitude, told me the card had been declined and there was no way that I could have been charged twice. Finally, they called the "manager" and he argued with me after I had been forced to speak with him myself on the phone, since the two people I was dealing with couldn't properly explain the issue. I left him with my phone number and name and he called me to tell me the transaction had been voided the next day. The next day I checked, and the transaction had NOT been voided. In the meantime, my nails started to chip after only ONE day. I got gel polish, which is certain to last about two weeks. When I called to tell them I was coming in to get them fixed he told me there wasn't any certainty they would do it for free, since my nails might be "too soft" for gel and I might need to take a break. I agreed, and showed up for my appointment. I showed the "manager" my nails and he sent me to another woman who looked at my nails as well and they decided my nails were not "too soft" for gel. So, they told me I had to use the same color if I wanted them fixed for free. I asked if they thought the issue was the polish, and they said no. My guess, was it was the polish since this had never happened before. So, I picked the same color and sat down with a woman (I think the owner) who started buffing my nails. A minute later, the original woman who did my nails came out and started grabbing my fingers in a rude way and started speaking angrily in her foreign language. Next, they had me move to the original lady who messed up my nails and she was not being very nice and was clearly very mad. She called the "manager" over and started angrily speaking in her foreign language. I asked what the problem was and he said "your nails are too short." I do have short nails, but I'm 27 and I've been getting my nails done for as long as I can remember and I've always had this length, but never was I blamed for the salons mishaps. Eventually, after feeling like I was the bad guy for about 10 minutes, I stormed out and told them I was taking my business elsewhere. Now, I have to contact my credit card company to argue the TWO charges on my cards and I will never be returning to TC Nails. Read Less