All I wanted was a fill. I walked in and was ask "what do you need" I said a fill and my mom was getting a pedicure. And was told to sit down. Then I asked how much a fill was and she asked if it was gel and I said yes. Then she told me $48 I said wow that's a lot. She said that's cheap for gel. I told her I checked a couple places and it was about $30-$35. She said " we'll go there then". I couldn't believe she said that to me. I told her well that was rude and she just laughed. My mom and I left. They lost two costumers. This was my first time going to this place and these people actually talk to customers like this. There was one other customer in the place and she looked so uncomfortable when the lady said that to me. Never going there again. Guys don't go there. They are so rude. Go spend your money somewhere else. Read Less

Been here many times.  I call the day of and get in quickly.  Its really clean, they do fantastic job, the prices are reasonable and you get a neck massage after any service, fabulous!! Love the massage chair too, its like two for one lol Read Less

this place is the worst!!!   i went for a mani/pedi for myself and my daughter.   they were  rude and down right nasty.  switched nail techs twice!!  all while talking in their native tongue.  and when i got ready to pay the cashier  hounded me for a tip.  as if i wasn't going to tip.  i watched as other's paid he didn't say a word to them.    and on top of all of that......they're products are trash!!!  gel polish didn't last a full week!!!   i'll never  recommend this place to anyone!!!!! Read Less

THANK YOU!!  You took in a traveler with her little well behaved dog and did us right.  We have been traveling across country by car looking for genealogy (cemeteries), fixing family headstones, and going to dog parks.  We needed to be pampered in the feet dept.Fast, courteous, great massages, good layout, nice chairs and very affordable (M-Th mani is $12, pedi is $25).  Very popular, easy to find in strip mall, GREAT parking.Sigh.  Now I'm off to the city and beyond. Read Less

My experience was terrible. I made an appointment and when I got there they proceeded to take in walk ins before they acknowledged me. Once I said something they then sat me in the chair for a pedicure, I had to wait an additional 15 mins before they started working on my feet. I asked for gel nail polish for my fingernails, they did such a poor job that I went back 2 days later to try to have them fix it. They said no to fixing it unless I pay again. I will NEVER go back and will tell family and friends to not go as well. Read Less

Amy was wonderful I had back surgery 4 weeks ago and couldn't sit to well on the chair had to have a pillow for my back so when she was working on my feet and I couldn't elevate my legs cause the were cramping she act went out of her way to accommodate me. I felt so bad about it. Read Less

I have had many pedicures at Natural Nails with great results, still don't know how they get my hooves looking so pretty!  Ladies beware (and I know this may be gross) make sure your legs are shaved prior to your visit , because they also massage and lotion your legs as part of your pedicure.  My nails are natural, and have had a regular manicure with either french tips painted on, or just clear, and they lasted fine.    As other reviews have stated, they ARE very clean, and sanitize (autoclave SP?) their tools. Read Less

I love everything about this place! The different lotions to choose from, the neck rubs while your hands/feet are drying, and even the way their towels smell! They always smell so clean and fresh like they just popped out of the dryer! Everyone does a great job here and I always look forward to my next appointmentRead Less

I absolutely LOVE this place! After going to many other salons in Waterbury, I finally found my place!! Everyone is always so friendly and welcoming. They are extremely clean and use a new set of sterile tools for each customer. They take their time so it always relaxing. I never feel rushed out the door!! The shoulder and neck massage while your nails are drying is defiantly the best part. I recommend this place to everyone. Read Less

I made a pedicure appointment for 5:00, and they said fine. When I got there, they ushered me to a tub and left me just soaking. After ten minutes, I looked around, and not one tech was anywhere near done, and it was apparent I would be sitting there "soaking" for at least another 15/20 minutes! I dried my feet and walked out. I usually go to Spa Nails in Wolcott, but they were closed today. I'll wait for them from now on because they ALWAYS honor their appointments over walk-ins! Read Less

DEFFENETLY the best I've been to, i usually go to the Waterbury mall to get my nails done, and my aunt gave me a gift card to this place. Very clean, John did an amazing job on my nails, and great back massages!! Its included, no extra charge, they do it while your nails are drying. I was suprised. They treat you awsome. And the music is very relaxing. I almost fell asleep!! Lol Read Less

I had almost given up hope on finding a nail salon in CT that gives a good pedicure....until I met Kevin at this salon!! He was so particular and took his time!! Best of all - he has a great personality and is quite comical! My wonderful cousin got me a gift card to this place and I will definitley be back! Bravo!! Read Less

I've had great experiences here. Prices are good, the staff doesn't rush you, even when it's busy. It seems that the majority of the issues in previous reviews have to do with lack of staff/how busy it is. It is ALWAYS busy, appointment or not. That speaks to the amount of time each nail tech spends with you, even on the basic manicure and pedicure. I have witnessed other people who are impatient with wait time, but I always go when I have enough time to wait and don't have any set plans.Manicures (non gel) typically last a week or so and pedicures about 2-3. If you end up with Kevin, he checks in to make sure you approve of the shape/color before he continues. He's also really funny!The massage they give you when your nails are drying is worth the extra tip. Cheshire Coffee (next door) is an added bonus when I visit! Read Less

Had the worst experience possible at this place. I called at 6 pm and asked for a gel manicure they said I can do a manicure and pedicure if I wanted so I said yes great. I get there and tell them I usually do a gel set but didn't think they had time. They offered to do it and had two people start working on me. They filed my nails way too thin and started putting tips on . I told them I wanted the almond shape and instructed them on the shape I wanted. They gave me tiny points that were all uneven. The owner filed so hard and fast because "we close at seven" that my nail beds felt like they were going to rip off. She then tried to apply a gel top coat - I said hmmm no this isn't what I asked for I wanted a uv gel set it's sort of like acrylic but it's a gel and goes under the uv. She then says that it doesn't exist and I've been trying acrylic the whole time. I'm a licensed hairdresser and know what I'm talking about but I let her start doing acrylic. Everything was uneven and crooked and looked like total shit. She looked at them and made a crooked face and asked if I liked them. I said no but I have no choice now they're ruined and she proceeded to take them off one by one ruining my nails. It was the worst experience of my life. She should have just said no if there was no time. Not to mention they were talking about me right in front of me and the co worked mopped over my foot with a dirty mop. The worst experience ever I never met someone who couldn't care less about the customer experience. I ended up just walking out and now my nails that I have such a hard time growing are ruined beyond repair and right back to where they used to be when I stared growing them out 8 weeks ago. This place is a dump just drive by it and never go in Read Less

Horrible customer service. Came here with my daughter and niece; we all wanted sets done. Manager complained about the lack of staff. So I decided to skip the set for my daughter and myself. My niece got serviced and the manager made her bleed. Never returning to this place again. Read Less

This place started off good with reasonable pricing.  It's now 20 bucks just to get a polish change and the polish is so cheap it chips in one day.  The clear they use has a yellow tint and loold awful in one day. The owner or salon manager is argumentative and has now started insisting that you tip the help!. Didn't know tipping was mandatory now and with paying $20 for a polish change what nerve! I had left a tip in the jar, apparently she did not see me do that,  and then embarrassed me in front of the whole Salon asking me if I was going to tip?. I'll be going back to Tennys now, great quality, good prices and friendly. Read Less

They are absolutely amazing here. They do not rush which I love. They're very friendly and courteous. The place is very clean and well priced for the service you are getting. They make Waterbury mall look like crap. This is the place to go!! Amy is amazing and I recommend her! Read Less

I have never had such great service getting a mani-pedi. I am from Boston, here for a wedding. The owner, Sandy, is very personable. She puts the nail polish on her fingers to show you how the color truly looks out of the bottle. The technician who served me, Amy, is very detailed in her work and made me feel very comfortable. I wish Nature Spa and Nails was in Boston. I would definitely go on them every time. Read Less

Everyone has been raving about this place but honestly I wasn't too thrilled. They gave me a hard time about asking to soak off my gel nails while getting a pedicure (that I felt was rushed) so there wouldn't be so much scratching and filing on my natural nails. Thy finally understood what I was asking and reluctantly complied. I asked for a certain color on my nails with a sparkle on top but my manicurist insisted she couldn't do it and tried to get me to do something else. When I didn't take her suggestion (because it was not what I wanted) she processed to talk about me in her native language (that I obviously didn't understand) to her fellow employee. She was very obvious about it. When doing the gel mani she left a lot of space between the polish and my cuticle which I don't like. We will see how long this lasts but I foresee me having to get another mani sooner than planned because there will be a lot of growth due to not polishing the nail all the way. I'm very picky about my nail salons, mess up once and I probably won't go back again. Read Less

I go here weekly...They are super friendly, and my nails never looked better. They take their time and get every nail looking perfect!! Great, relaxing pedicures and a massage while drying your nails...how could you go wrong? Owner is so nice which is always a plus!! Read Less

Had gone there before and had stellar experiences the first couple times.  I still really enjoy the place - very clean, very friendly staff.  But, the prices have definitely gone up and are now pretty much the same as every where else.  Because the place is small and intimate, be prepared to possibly wait a while to have your nails done.  Though, they won't rush through yours, which I like. If you're deciding between this and the Waterbury mall for a nice nail experience, go here instead. Read Less