I write this with a sad heart... I used to love coming here - their prices couldn't be beat. (Up until today) I have never had a service I was disappointed with. They were my go-to when I needed to qu... Read More
I write this with a sad heart... I used to love coming here - their prices couldn't be beat. (Up until today) I have never had a service I was disappointed with. They were my go-to when I needed to quickly get my nails done... Well! That all changed today :'(Full Disclosure - I'm very picky about how things are done when it comes to beauty services, in general. This is for several reasons: 1) I like to look good (duh), 2) I know what I want, and 3) my mother owns a day spa and salon, so I'm well-versed in the "right way" and the "wrong way" to do things. Also, I am no stranger to shellac. I'm a long-time fan and love it so much that I have my own professional UV light and array of shellac polishes. The person doing my nails started okay, but I noticed halfway through the second coat that there was polish all over my skin and that it was very inconsistent and applied too thick. I asked her if she could make sure there wasn't anything on my skin and it seemed like she was taking care of it. By the end of the third coat, it was completely sloppy. I asked her to please fix all of the polish on my skin and she whipped out her nail trimmers to cut my skin off. Just so we're clear - I understand that there is only so much you can do once shellac sets. That said, I don't think it's rocket science to get it on right the first time, or to at least take care of it if it gets on the skin... I mean, I can manage to shellac my own nails and I don't get anything on my skin. I don't like doing shellac on myself during the week because it takes so long to do my nails... Usually an hour (if only I had a third hand).When I told her I didn't want my skin cut off (because seriously... I'd prefer not to have a hack job of a hand), she said that she would soak it off. I appreciate the offer, but at this point we were already nearing 1 hour and 15 minutes... That's 75 minutes for SHELLAC. I explained that I couldn't wait around for them to soak it all off and reapply it. I had to get back to work. She called over the other nail technician who picked up the nail trimmers so she could cut off my skin too. I told them again that I didn't want my skin cut off. They said, "Oh you just don't like the color." No, I loved the color (I own the same bottle at home). Then they said, "You're skin is too oily. You got the oil all over your nails." Thanks for noticing how oily my skin is... I washed my hands before she applied the nail polish... Also, I didn't realize my oily skin was the reason she got the polish all over my skin. Finally, the other nail tech asked if I could come in tonight to have them redone. I told her that I could not and that I chose the time (and made an appointment) because it was literally the only time I was available all week. Finally I asked her to just apply the top coat and that I would not be paying for the service.When she was done (and got some of the paint off my toes from my pedicure), I went to the counter to pay for my pedicure. The man ringing me out asked if he could see my nails. First he told me that they looked fine, and when I pointed out all of the top coat and nail polish all over my skin, he said that it was my fault because my nails and cuticles were too short. I explained to him that I was there last week and hadn't touched my nails since (they were actually longer this time). I also explained to him that his nail tech had completely cut off all of my cuticles when she was prepping my nails and that my hands were fine before I came in. When I told him I was only going to be paying for my pedicure, he started screaming at me and told me that he was going to call the cops because I was stealing his nail polish. I welcomed him to call the cops because paying anything for that would be robbery because they certainly did no service to me. Read Less