My esthetician Luisa, was horribly unprofessional. Unfortunately this was my first experience at a Benefit Brow Bar, and I was very disappointed. My friend and I were walk-ins, and the woman finally h... Read More
My esthetician Luisa, was horribly unprofessional. Unfortunately this was my first experience at a Benefit Brow Bar, and I was very disappointed. My friend and I were walk-ins, and the woman finally helped me and slopped the tint on me haphazardly and then disappeared for five minutes. She came back and wiped it off and then went outside with a few of the other ladies who worked there, maybe for a smoke break, maybe for food, I'm not sure. My friend, who was never asked if she wanted a service, had to ask the other, MUCH more professional esthetician Jessica if she could be helped when she was done with her current customer. She said she would gladly take care of her, and after finishing with her first client, proceeded to do a BEAUTIFUL and time-consuming job threading and tinting my friend's brows. I was so embarrassed that Luisa, the woman who had helped me, had done such a poor job, and I kept staring at the mirror next to the stool I was sitting in while waiting on my friend. Then I noticed that there was a huge tinted blob above where my brow should be and I mustered up the courage to ask my friend's esthetician if she could try and get the sloppy tint off. She gladly worked on it for free and while my brows were still hardly tinted, shaped, or anywhere near the quality of the $20 I had paid with tip, she managed to removed the blob. I am so disappointed and I was so excited to become a fan of the Brow Bar! Read Less