If I could give this place negative stars... I would. The water was freezing cold for my pedicure and when I told the woman she said "..it's okay".  She took no skin off my feet, didn't touch my cuticles and didn't paint all the way down. She did my manicure next which came out absolutely horrendous and when I spoke up she told me "it's fine". She didn't push my cuticles nor did she get the skin around the nail. She sat me down to dry and put my phone inside my sneaker and when I asked if she could put it on the table she ignored me. Also when I tipped her she literally said nothing. I will never go back here! Hopefully this review helps someone before they make the mistake of going there..: Read Less

Had a gel manicure with Michele and she did a horrible job. Polish all over my cuticles some of the polish was shiny others parts dull. It was bubbled and my nails were filed uneven. I went back to have them do my nails over and in a different color because Michele clearly wasn’t good at using a dark color and they wanted to charge me for a polish change. I said I shouldn’t be charged for poor service. So I had to come back when the manager was there which I did and the manager was rude and told me I HAD to tip the nail tech. I saw Mina and she was rude and rough and one day after seeing her my nails have some type of strange coating. Clearly the top coat or the light is no good. Stay away from this place. They are rude and their products are obviously defective. I don’t want to go back and complain because I don’t feel like dealing with rude people. Read Less

Horrible!!!  Left me standing for 10 minutes before I even got a person to request powder gel.  Then she was rude giving me the color chart and told me to sit.  Finally sent a guy to do the powder gel, no massage. Last straw was reviewing the bill for $53.18 for powder gel. Angry I didn't confirm cost before service.  Never go there again!! Read Less

DO NOT GO HERE! Beware!!!!! They charged me $75 DOLLARS FOR A GEL PEDICURE!!!!! they said $35 for gel polish alone! And $25 for a pedicure plus $15 for callus removal!!! This place is a complete rip off! She basically charged me for two pedicures.....This is by far the worst nail salon in the UNITED STATES!These people are crooks! I should have read the reviews before I came here....I don't even know how they stay in business! Read Less

I've been coming here for quite a while.  Things have changed.  The services are rushed and no more messages while your nails dry.  Yesterday was my last visit.  There are too many better places to go. Read Less

Every time I come i here I promise myself that I would never come again. After today I am definitely NEVER coming here again! The service is HORRIBLE!!! They rushed through my pedicure and at the end, it looked like I never got one. I absolutely hate this place. Overpriced for no good reason!!! Read Less

My mother and I went to Coco's nails in Fairfield CT today 9/11/17 in order for us both to enjoy having a manicure. Unfortunately, the nail technician was extremely rude to me, and incompetent, as she did not even carefully apply the color, which was smeared on two of my toes. I was not going to complain, but as I was later escorted to the drying area - I was immediately confronted and told "pay bill!" "Pay bill!" This of course was so odd, as I was obviously with my mother, having come in with her, and sat next to her during the entirely of our treatment time. However, I immediately reached into my purse, and handed her my credit card, at which she exclaimed " No Cash!!??" No Cash"!!?? Afraid, I shook my head, "No, this is all I have." I'm with my mom". She rolled her eyes, then grabbed my Visa card, and returned a couple of minutes later, again, yelling (yes, yelling!) at me "TIP!" "TIP!" I responded, "Can I put the tip on the card?" At this point, my mother's nail tech was done with her pedicure, and she witnessed this strange women continuing her rant against me, persisting to demand a "cash only tip" from me. I continued to rummage through my purse for any cash I could gather, when my mother appeared, confused as to what was going on. The two cashiers then became nervous, and backed away, as my mother shot them a glaring look, and questioned why I even had my credit card out. I can honestly tell you, after having pedicures and manicures in 12 different countries and 30 plus different cities, I have never encountered such low life, crass, usurious predators as these! Just because I look like (and am) a college student, doesn't mean that I do not deserve the same respect as a middle-aged customer. How disrespectful and rude!!! Stay away! Treating your first time customers LIKE PIECES OF DOG MANURE will indeed ensure that they most definitely will never return! And...yeah... geniuses - they'll probably tell as many others as they can. Stupid. Crass.Incompetent. Imbeciles. Devoid of well bred manners. Read Less

Customers beware of this place.  I asked about all the different types of massages, and didn't really get a straight answer.  I should have realized that it was a mistake waiting to happen, but my husband was at HobbyTown, and I had an hour to spare.  I then asked to see the brochure, and the basic massage was $80.  I pointed to the $80 massage and said I want "this massage".  Massage itself was decent, not the best, but definitely better than the average nail salon.  At the end of the massage, some special cream was used on my arms and inner thighs (note: I did not ask for special cream), the massage therapist then tried to sell me a $100 jar of cream.  She said it would be good for my dry skin.  I told her no thank you,  got dressed, and went to pay.  Now my $80 massage turned into $95.  I wasn't in the mood to argue that day, so I paid it.  Gave a separate $15 tip (because I am an idiot), which they said they couldn't take a credit card for, but when I said I would tip her next time around, all of a sudden they could charge my credit card again for the tip, hmmm.  Bottom line, almost a week later and I am pissed  that I didn't stand up for myself, and I am writing this so other customers can beware of this bait and switch scam.  Honestly, there wasn't even a $95 massage listed to begin with. Unbelievable. Read Less

Originally, I asked for a gel manicure in pink. Then changed my mind to a REGULAR GEL FRENCH manicure. This guy (I don't even know his name nor care) did the french tip, and coated my whole nail in a frosty white so it looks messy and absolutely hideous. When I told him he wasn't doing what I was asking, his response "I already did one hand." Um, okay? I don't really care. It doesn't take that long to take this off and redo it. The place is empty right now and has been for the past freaking 45 minutes since I have been here...clearly you don't have anything else to do, even if it wasn't a matter of putting the guest first and making sure we are satisfied. HE IS SITTING 2 TABLES AWAY FROM ME ON HIS PHONE AND NOT DOING ANYTHING RIGHT NOW. SERIOUSLY!? Like, don't give me attitude for something YOU ARE AT FAULT FOR. You get what you deserve...especially if you don't take responsibility for your mistake. WHICH WAS A QUICK FIX. LITERALLY. AND I KNOW there wasn't any miscommunication because I repeated myself 5x's (he blamed it on that). SERIOUSLY. Terrible service. Like, I didn't come to pay $50 for disappointment. Oh wait, he gave me a $10 discount. Wow! $40 for a bad time - what a great deal. And I started tearing because I am so annoyed that he wouldn't go back and fix it. I am taking this off my nails as soon as I get home...it is that ugly. AND I told him at the BEGINNING BEFORE ANY PAINTING WAS DONE that TODAY is my 25th birthday. Recommend: 0/100. Unless you want to be in a horrible mood the rest of the day...then this is the place to come to. He is lucky my mom is here to calm me down. Oh yeah, let me mention it again...TODAY IS MY BIRTHDAY. Getting your nails done is supposed to be relaxing and enjoyable experience...and it was exactly opposite that. Yeah, I'm making a big deal out of this but I'm pretty sure anyone would for having to pay as much as I did for clear disappointment. And he didn't try at all to help solve the issue...except finish his mistake. Because that won't make anyone upset...right? Serious disrespect from this guy and he should probably be educated on the proper nail services so he knows what he is doing before he upsets another customer. Or even better, go get a job somewhere else at like a grocery store where clearly his lack of skills would be a perfect fit (and I mean this in a nice way). I WOULD NOT EVEN GIVE A .01 STAR OUT OF 5. NOTHING. Also, the lady doing my moms nails just stared at me telling the guy I'm not happy and didn't even try to intervene and offer ANY SOLUTION AT ALL. Never have I ever written a review, so this is my first one...and I sincerely hope changes are made around here and/or this place gets shut down. Read Less

Horrible !  Has a pedicure and walked out with rough feet. She initially used a cheese shredder on my feet and I had to ask her to stop and use a softer devise. I will never go back. $65 and it was like I never had a pedicure. Read Less

Went in three days ago to get a gel manicure and was charged 60$ plus tip, two of my nails are already chipped. There are much better nail salons out there for a way more reasonable price. Very disappointed Read Less

I have been going here for years. I see James for a beautiful Gel manicure and Laura for a pedicure. I have always been treated great and walk out feeling very taken care of. I have tried many of the spas in the Fairfield and Westport are and this is my favorite. The spa is also very very clean which is very important to me. Read Less

Three stars for nice interior and excellent massage girls.Two stars for boring selection of nail polish and quick as can be crappy manicure.  One day after my nails look horrible and half assed.Go to Posh / way better! Read Less

This review is only based on their 20% gift certificate offer they are currently running. The lady running the place does not know how to do math..or she is deliberately trying to swindle people by a few bucks. The offer is 20% OFF gift certificates, meaning, if I want to purchase a gift certificate worth $120.00 I should be charged $96.00 seeing that 20% off of $120 is $24. However, the lady tried to "explain" / "offer" a gift certificate worth $120 but wanted to charge me $100 since adding 20% of 100 is $20. The offer is not to ADD 20% to what you want to pay - it's to offer 20% OFF the value that you want. Totally different math and she just did not understand that. I walked out and she got $0.00 from me - even though James is simply the BEST gel manicurist I've ever been to and they offer a clean, comfortable environment - I will likely be looking elsewhere now.Read Less