There are some services that are really great, but the people don’t know how to handle customers. I was asked which foot scrub I wanted, picked it, then she told me it wasn’t a good choice. Then she asked me what shape of nail I wanted, told her round, and she said no square is better. Overall the experience wasn’t worth the price. Which is sad because I think the establishment itself is very clean and elegant. I haven’t been back. Read Less

omg yesterday i got a full set and pedicure in time for xmas ive never received a better service, nails are gel and painted imaculate salon was lovely and clean and the lady offered me a tea which was lovely and relaxing, Read Less

I'm so happy with their services here they're really made me feel comfortable and relax! Not only they did a great job with a shape and Design! I really love my crystal Deluxe Spa, very nice and wonderful treatment! Read Less

Stopped in for a pedi without an appt on a Monday night and was taken right away. The girl was definitely not very friendly. She was watching the tv while doing my pedi,  actively kept stopping to look. Then she asked if i wanted the $35, $45 or $50 pedi. I was surprised at the high prices. Is there anything cheaper i asked. "Well there is a $25 usually for kids or people with no dry skin. " Wow thanks a lot. So i took the $25, mainly because she hadn't disclosed it was even an option.  She was annoyed then and rushed through the pedi,  shortest foot rub on record. Never again. Read Less

I made an appointment for a fill and a polish change on my toes.  I got my fill no problem but when it came time for the polish change on my toes he told me I would need to wait for one of the girls. He took another customer while I waited for someone else.  Then after 5 minutes it's he asked me if I wanted to just come back later.  I left Read Less

I went to get a facial here bit mistake. I've had facials before, but figured since I was getting a pedicure here I would give it a try. Big mistake. I left with a huge black and blue on my face. I went in to complain and they said there's nothing they can do until manager comes in. I called for days and nothing. When I tried to go back in they tried to tell me it was "normal". That has NEVER happened anywhere I have gone before. Never again. Read Less

I've been going to crystal nails for years, I'm actually really surprised they only have 3stars! I'm a nurse so I have to go frequently to keep up with the wear and tear of my hands/nails. I've had numerous different people do my nails. Never any complaints! Kathy with give you any design you find on the internet with ease! If you need waxing Kim is your girl! Read Less

I've been here 3x now and each time was disappointing. The people working there just do not listen to what I'm saying/want. The first time I got a pedicure and the guy did a good job but I haven't seen him there since. My husband got there most expensive pedicure and the girl couldn't have done more of a bad job, his feet were exactly the same when we left. Then I went there to get my nails done and HATED them, I had to fix them myself at home. I went in for a full today hoping maybe another person would do a better job but I almost cried when I saw the final result. I told her and her manager I didn't like them and all they said was it looks good and I shouldn't have asked for my nails to be cut if I also wanted them narrow - not even a discount. And I can't fix these myself, trying not to cry now :( Read Less

wasn't sure when I first heard of t & u nail bar, but I decided to try it out.And I am glad I did.they are lovely people and they create lovely nails. I do a lot of craft work and am forever catching my nails against things. These nails are very strong cant thank t & u enough and I love my nails.Z Read Less

Just had my nails done at T&U for the first time and have had a fantastic experience. The attention to detail was excellent, great customer service, lovely staff and all at a reasonable price. Will definitely be returning, thank you! Read Less

I have been here many times but recently had gone without getting my nails done professionally for almost a year. My nails were a disgrace! I'm so happy with the way they look now! I got a simple French tip and they are clean and pretty! I always get gel nails, I don't care for acrylic because it chips and breaks, and I think that the $50 I paid for my full set today was a great price. I've never been treated poorly or cut here. I have had at least 5 different people do my nails here and each one has been gentle, kind, and professional. I have also never been subjected to the awkward situation where the girl doing my nails is having a conversation in her first language with another girl across the room. Instead, the girl (or guy) doing my nails is talking to me, and I really appreciate that.  Make sure you make an appointment if you can because they can get very busy and you won't have to wait more than a minute or two with the appointment. Read Less

I visited this salon while waiting for my car at firestone. The pros are very friendly staff who understand English pretty well, awesome pedicure ( they will scrape all the dead callus skin off your heels with a new blade if you ask, might be $10 extra. It's hard to find salons that do this. They also apply a mask to your legs which is very cooling), usually no wait upon walk-in. Cons would be overall cleanliness of the salon could improve, my massage chair was broken, color selection is somewhat limited, and no complimentary massage while your nails dry, and a little pricier end. (I think my pedicure was $35) All easy things this salon could fix and I would gladly change my review to 5 stars! Read Less

Meh. Unimpressive. The place is really convenient for a Sunday and that's about it. My nail tech for my pedi was awesome totally understood English and was able to have a conversation with him but nobody else there understood anything. I asked my manicure technician for a simple watermelon design and she looked at me like I had 6 heads. I wasn't too thrilled with the color selections and place was not totally clean. I sat next to a wine glass with 4 flies in it the entire time of my pedicure. The rest of the time the techs tried to upsale you other services. Will only come back here if I have to. Read Less

I am visiting the area. Walked in. Could not find my color. The only color I have used for 10 years. So the man at the front desk tells me that it must have been discontinued.  No,  I tell him. Not so. So I pick out something else. The technician is in such a hurry that she globs on the acrylic and then proceeds to file my cuticles with the machine until they bleed. Not going back and I will be here for two months. Read Less

I went to this salon with my new stepdaughter to break the ice with a teenager.  I thought it would be a good way to bond.  There were no customers and probably 5 employees sitting, doing nothing.  I am not a paranoid person, but you know when the employees are saying derogatory things about you in their language?  That's what they were doing.  I was immediately on guard and asked my stepdaughter if she wouldn't mind going someplace else but she didnt understand why and I didnt want to explain.  So against my better judgement, we stayed.  BIG HUGE MISTAKE!!!!!  The girls led us to the chairs for our pedi's, placed our feet in the tub and then a party of 7 women walked in.  The girl that was doing my pedi got up, greeted the women, seated them and then began to do a pedi on somebody else.  Shocked and appalled, I said, "excuse me" 4 times before she would look at me, (while the other employees did look over).  She very rudely announced, " she have appointment"!  To which I replied, then you shouldn't have started me.  She turned back and continued what she was doing.  After a full 20 mins, I got up, dried my feet, told my now mortified stepdaughter I would be waiting outside.  I was furious and she was totally embarrassed!  I was sitting on the bench outside waiting and 2 of the employees came out and tried to get me to come back in.  I told them that I would not and that I would just pay for the other pedi and never come back.  The older woman then proceeded to tell me that I was wrong and that everybody has to wait...REALLY??? Then, she told me this, "You don't pay but you give tip to girl who wash your feet"!!!!  I won't print my reply.DON'T EVER GO HERE!  They came out to dress me down when they were clearly in the wrong.P.S.- My stepdaughter got 2 ingrown toenails to boot!!! Read Less

I have been going here since 2008 every two weeks like clock work. I loved my manicurist Vivian but she left so I now have Kim whom I like and is so sweet. You will wait if they are busy, but I always call to make an appt. It's true what others are saying they do up sale but not too much just ask if I want my eyebrows waxed which I usually do anyway. So all in all I like the place its clean and staff is friendly. Hit or miss depending on the technician you have. I haven't had any problems so I'll continue going. Read Less

I'd like to start this out by saying I'm a very nice person. Really. I smile when introducing myself, and retain politeness.I walked into Crystal Nails on my way to a conference in Boston. My costume was pink, so I needed a quick polish. Tina "greeted" me and curtly told me to pick a color.Wait time was short, but she looked completely put off as I took off my gloves and jacket, to the point where I feebly apologized. Speaking of apologizing, one of her regulars walked out to say goodbye, and her entire persona changed as she apologized to her - presumably, for being stuck with me. In a business where a lot of your income is based on tips (and believe me, I know about hustling), I was shocked.There were obvious upsales, and I politely - and again, I was keeping my composure - repeated I just wanted the basic polish.Then, with an attitude that made me anxious, she began forcing my cuticles out and around. I was about to ask her not to cut them, when she dug into my middle finger, not stopping as I repeatedly said "Ow."  I'm a pretty tough cookie, but there's a point where you have to realize that maybe the tech was doing it on purpose.So the blood starts flowing out of my finger, and she says nothing. It's my first cut cuticle, so I'm not sure what to expect. When I went to wash my hands and the other nail techs looked panicked at my finger, I realized maybe there was a problem. Especially when Tina kept curtly saying, "Just stick it under the water." I thought, "Bitch, it HURTS when I do that", but followed her directions.So apparently, there's some sort of magic gel you put on a bleeding cuticle to make it stop. I didn't know it was going to feel like Satan took a bite of my nail, and she didn't feel like warning me about the fact that it was going to sting. So when I yelped a "FUCK!" out, I quickly apologized to the women around me. She tried to SUPER GLUE AN OPEN WOUND, and that's when I lost it. I said, "NO. Don't touch it. Just work around it."The rest of the experience was met with rudeness, like I was a burden and not a paying customer. Clearly, I didn't tip, and her service was so appalling that I was surprised she actually made me pay (which I did, because I'm not a complete asshole).Tl;dr: Tina was rude, thoughtless, and I essentially had to squeeze a begrudging "Sorry" out of her. My hands are an integral part of my business, and her actions seemed like she was taking some sort of disgruntled mood out on me.If you're interested in seeing the nail in question, I took a picture of what it looked like when I left, and tagged their Facebook page in it. It bled for about 15 more minutes. Read Less