So I made an appointment for my husband for a hair cut with a person who was working there and a few hours before they call him and tell him that he will need to see someone else....would not give a reason and just starting giving him names of people that could cut his hair on the spot...... I said no what happened to his hair dresser...they were very vague...Not very professional at all...do not use their services.....who knows what you will end up with.....maybe someone standing at home depot will work for money sign..very very unprofessional I would give them a minus number fi I could... Read Less

I'm updating my review from a 1 to a 4 star based on the expedited help I received from Lifetime's Sr National Manager of Member Experience Bridget Smith.  Thank you for resolving my concerns and for helping the Westminster gym with training opportunities.  You totally get good customer service!! thanks! Read Less

If you expect a high end experience you will be sorely disappointed. Prices aren't posted because they constantly change. I asked for a flyer, anything and instead they tried to sell one package or another. When I came back after considering it- there were new prices/deals. It took 3 employees to have a discussion to tell me how much a treatment cost. How is this not set or known?I was excited to see Aveda options so close to where I work out but their prices are quite a bit higher than other actual Aveda spas/salons and the level of service is lacking too. I go in here to buy a few items when I don't want to drive to the Aveda store at the mall... But for services, I seek out actual spas/salons. Read Less

My wife had laser procedure done. There was minimal difference. Though it was communicated to the manager and her superiors, nobody returned our call. Second opinions at reputable spas told us the procedure shouldn't have been recommended. This is a bad sign of poor service and quality. Save your money and time and go else where. Read Less

I absolutely love it here! Rikka is amazing, but everyone there is sweet. It's hard to find a hairstylist you love, but Rikka always makes sure what she is doing is what you actually want and she is fantastic at consulting with you. I don't think I will be looking anywhere else anytime soon! Read Less

I was nervous going here #1 because it's inside of a gym (even though it's my gym) and #2 the reviews aren't great, but I went today and I'm so sad I didn't go sooner!! Everyone was super nice and the treatments were equally amazing!! Brianna did my mani/pedi and she did a great job!! Seriously couldn't be happier. She obviously cares about what she does and it shows. She also has a great personality to boot! I saw Melissa for my hydra facial and a lash/brow tint and it was so wonderful!! She listened to my concerns and was able to offer some much needed advice. I have already booked my next treatments and will continue to go here. I honestly left confused as to why the reviews are low. Go here!!! You won't be disappointed!! Read Less

I was nervous going here #1 because it's inside of a gym (even though it's my gym) and #2 the reviews aren't great, but I went today and I'm so sad I didn't go sooner!! Everyone was super nice and the treatments were equally amazing!! Brianna did my mani/pedi and she did a great job!! Seriously couldn't be happier.  She obviously cares about what she does and it shows.  She also has a great personality to boot!  I saw Melissa for my hydra facial and a lash/brow tint and it was so wonderful!! She listened to my concerns and was able to offer some much needed advice.  I have already booked my next treatments and will continue to go here.  I honestly left confused as to why the reviews are low.  Go here!!! You won't be disappointed!! Read Less

Made an appointment for facial and a massage.My boyfriend had given me a gift card for $125.00 so I could have a relaxing day. It was anything but.When I called for prices, it literally took SIX different employees before someone could give me a price. They don't post prices on their website.I spoke to the woman who does the facials & she said they were running a $50.00 off coupon (hydrafacial is normally $150.) & she said I did not need to print any coupon out. She said she would make a note & that they would honor it. When I arrived, they moved up my appointment because they were 90 minutes behind.After that long drive..I had to kill nearly 90 minutes.So I spent money in a restaurant, since I had driven so far.When I showed up for my massage, that therapist was also running late. REALLY?So after filling out BOATLOADS of paperwork (possibly 8 or 9 pages BOTH sides) & waiting again, I said, let me go ahead & pay for both services in advance...while I was waiting for my late massage therapist.They did NOT honor the $50.00 off. I said "That is it, I am out of here". I felt like they were not honest.I went upstairs to get my boyfriend to take me home, the employees would not help me locate him. I said it was an emergency, they didn't care. Plus the woman at the front desk had taken my gift card. When I said I wanted cash back, no deal.It was a nightmare. Don't go. Ruined my weekend. Lots of driving & waisted time for nothing. Read Less