I have been going to this salon for awhile now, the owner did my nails,and one particular stylist did my hair, I had been happy until now. I WILL NEVER GO BACK THERE EVER AGAIN. I asked who the best s... Read More
I have been going to this salon for awhile now, the owner did my nails,and one particular stylist did my hair, I had been happy until now. I WILL NEVER GO BACK THERE EVER AGAIN. I asked who the best stylist would be do do extensions,they recommended Sadie. OH MY GOD,SHE'S SO TERRIBLE.She is not experienced, young,and very very bad at doing extensions. We did a consult where I showed her over 10 pics of what I wanted. She said piece of cake, we only should need one bag of hair and it won't take long. After all, all I wanted was to make the FRONT of my a line longer. After she turned me around in the chair, I looked like I had a mullet! They were all in the back and on the back sides!!! It looked hilarious,judging by the look on her face,she knew she effed up. There was already another client waiting so I felt pressured to leave. She did not even cut my hair to blend it into the extensions. I told the owner who I assumed would make it right,and she said Sadie will fix it. This frightened me seeing how she messed it up so bad the first time,the last thing I wanted was for her to touch it again. I basically had to stalk her to get a reply to help me and had to beg her to fix it the next day,she said and I quote, "the only thing I can think of is to add more hair" REALLY?! So Sadie adds more hair that I was forced into paying for. I thought why the bleep should I have to pay for extra hair that I did not need? Had she put it where I asked we would have only needed half a bag of hair in totsl. She messed up and could not even admit it. Towards the end of the 2nd bag she just started putting them wherever just to use them,which was stupid. The end result was this huge block headed unblended 90s bob on a 50 year old teacher. It was so horrendous. This is where the real fun began, the owner tells me it's "out of her hands" because Sadie rents the booth. Keep in mind the owner said it looked like sh**. Although after I fixed it she thought it looked better. How did I pay 300 dollars to look worse than I did when I came in?? Not once did the owner think maybe I should pull the money from my own pocket if I'm going to keep sadie,because her work has my name on it,and this is my salon,but no she passed the buck..."my hands are tied" keep in mind I have been a loyal customer for over 3 years now. Out of 300 dollars,they only reimbursed me 80 of it. and 30 of that was tip for goodness sakes!!! This girl actually thought she was good! My boyfriend eho is a welder even knew hoe jacked up it wss,ge kept asking "why did she put those in the back?" "omg what did she do to u?"Its like walking in to a salon asking for blond hair,getting brown instead and being told oh but it looks good!! Its not what u asked for ya know? I have spent 6 days ripping out 14 unneeded extensions,cutting my hair and blending it with poultry scissors at home,my hair is so damaged from trying to remove the un needed ones, I have cried and hid from the public,since thos horrid appointment, this has been the worst experience of my life when it comes to services. I posted the pics on fb and I had an overwhelming amount of posts of how I needed to get my money back,and how bad it was, and still this girl stuck to her hideous work! IF THIS IS THEIR "BEST" EXTENSION STYLIST, THAT'S FRIGHTENING!!! I have been a makeup artist for years,and I cannot fathom ever doing this to a client. This is not only a horrible place to go but they obviously do not care about customer service or making clients happy. Relationships mean nothing to this place. Beware of this place, it's not worth it at all,not to mention there are many GOOD EDUCATED salons near there. I'm DISGUSTED with the service and lack of resolve with Rockstar Salon. You would honestly be better going to the beauty college. Read Less