I made appointments and took a friend's elderly parents to J'Adore for pedicures on Sunday. The young women servicing them were great, and took care with their aging skin, asking me questions all alo... Read More
I made appointments and took a friend's elderly parents to J'Adore for pedicures on Sunday. The young women servicing them were great, and took care with their aging skin, asking me questions all along the way. They enjoyed their pedis very much.
I found out after coming home, that, had the couple gotten their nails polished during the pedicure, they would have also gotten a neck / shoulder massage. I took a star off for this because even though neither one got polish, I feel that a small massage sure would have been appreciated, especially since the establishment came out more profitable, not having to put in time and product on polish. So, J'Adore lost points there.
My daughter (a teen) had helped me with this couple that day, and she really wanted a pedi. So I made us appointments, and we went today (Wednesday - 3 days after that last visit). I was very disheartened when, during the time I was being worked on, the young lady and the other workers there all were talking to each other in their language. I find this extremely rude! It's one of my biggest pet peeves and, when asking on Facebook for recs for the best pedis, I was assured this rudeness didn't happen at J'Adore. More lost points.
Then, when our nails were drying for 15+ minutes, nobody came to give us even a second of massage. They were too busy tending to walk-ins. Our nails were dry, so I got my sandals strapped on and we stood to leave (I had paid right as they sat us there to dry our nails. Too bad they didn't pay as much attention to actually finishing our pedis.). One woman rushed over to quickly apply what looked like a top coat, and we left.
Backing up for a minute.... when I paid, I was asked about signing up for their rewards program. Again, more points lost, as this certainly wasn't offered at our last trip. So I lost 60 reward points there. Not great.
So, I have to say that the actual pedi, minus the massage that never came, was fine. But complete service was definitely lacking. I'm not hard to please at all, so I don't feel that I'm being unfair. Nobody has to remind me to do a good job, so I'm not going to remind someone to do their job that I'm paying for. Guess we'll continue our search for complete and great service.... ☹
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Edited to add response to J'Adore: Nobody did any bad polish job. Our nails look nice. As far as talking to each other in your language that your clients do not understand, it's rude - especially when the techs say NOTHING to the clients. Nothing at all. Your response doesn't change my mind, as you've not really said anything but "this is the way it is and we didn't have the time nor the interest to make you feel comfortable or appreciated". Your staff certainly DID have the time to perform a neck massage on the couple I brought in on Sunday (as more than one of them were simply standing around doing nothing, or walking to and from the back area ), but they CHOSE not to. I'm sure my review won't hurt your business, and that's fine. Reviews should be used as an opportunity to make things right or improve on your business, but your response shows you don't have any interest in either. So your business won't see us again. Read Less