I've had a white/silver pixie for about 9 months. I usually go to my girl back in Texas, but I didn't have any other reason to visit home, so I decided to try out TEN salon. I had been there one other... Read More
I've had a white/silver pixie for about 9 months. I usually go to my girl back in Texas, but I didn't have any other reason to visit home, so I decided to try out TEN salon. I had been there one other time, and it was "okay" so I figured I could handle. I saw a senior stylist. I won't name them because I do think she is talented. I have a difficult hairstyle. My poor review is more how the situation was handled management wise.I had my roots bleached as usual. Never have had any problems. It did burn a little more than usual but nothing out of the ordinary. My hair looked fine under the salon lights. As soon as I left, I realized my roots were bright yellow (contrasting to my silvery tips). Then, I got home. I noticed hair was flaking off on to the floor, but I figured it was trimmings from the cut. I reached up and ran my hand through my hair and a HANDFUL of hair came out. I deep conditioned the next morning and sure enough, more handfuls of hair. I will post photos. It was terrifying! I will post photos.I called the salon. It took a while for someone to get back to me. This was a Thursday and I had an event Saturday, so I needed my multi-colored, falling out hair fixed. They seemed sympathetic on the phone and got me in that afternoon. However, I learned later from listening ears in the salon that they thought I had "a little but of breakage" as if I was just overreacting, even though I told them my hair was coming out by the handful on the phone.I came in and all the stylists came by to see what happened. They looked horrified, honestly. Especially when I showed them the photos. For the fix, I saw Nichelle and Berta, who were great. Nichelle was AMAZING!! She was very educated and knew she couldn't put an ounce more of bleach on my yellow roots, even though that's what it needed. So, she toned my roots hardcore. She was very sympathetic and apologized. Berta gave me a Fusio treatment and trimmed up the uneven sides of my haircut. My roots were lavender, which was different than I wanted but it was better than the yellow.This experience cost me $165. I was given a free treatment and refunded only $50. I walk out with a perfect, feminine silver pixie at my salon in Texas for $80. I understand different salons charge different amounts. If I would have received what I wanted, I would pay $165. But I walked out of the salon, with chunks missing out of my hair, lavender roots and out $115 (after the $50 refund, which I was told by another employee I was lucky to get that much because the salon never gives refunds). I warn others against this experience because I wasn't refunded even after my hair was falling out. My roots have gone to a coppery blonde, almost like a shiny penny. It looks awful. NOT Nichelle's fault! Just how it is. I was told by a stylist "Thank God your hair is this short, because if it wasn't, we would have had to cut it this short." My hair is about an inch long, so beware to any girls getting bleached with long hair! There are talented stylists here. I just can't believe I wasn't fully refunded. Yes they gave me a treatment for free, yes they toned down the yellow for free, but it wasn't what I wanted and I'm still having MEGA breakage (just not as bad as before). Beware of this salon. My photos say it all.UPDATE: Amanda, the general manager, called me being very apologetic, offered me free services to earn my business, and fully refunded my money. Very professional! Read Less