My 3 yr old son (aka my hubby, lol :) ) sent me here for a mani/pedi for Valentine's Day. Money is tight, so this isn't something I regularly do, and I was looking forward to an hour of relaxation. ... Read More
My 3 yr old son (aka my hubby, lol :) ) sent me here for a mani/pedi for Valentine's Day. Money is tight, so this isn't something I regularly do, and I was looking forward to an hour of relaxation. My first concern was when the tech brought out a cheese grater and started grating my feet. I know from my mom, who regularly gets her nails done at a day spa, that this is definitely not best practice. Sure enough, I looked down a moment later and saw that the side of my big toe was bleeding. It didn't hurt right away, but when she sprayed alcohol on my nails before painting them - ouch!! It was clear that I was bleeding, but she pretending nothing was wrong. Then just before she painted my toenails, she put another super painful substance on it. I asked what it was, and she said it was to stop the bleeding. Slightly disconcerting, I think, that they have such a thing so readily on hand. Makes you wonder how often they have to use it! At this point I started texting my mom and husband, asking what I should do. I'm not very confrontational and I didn't want to be a bitch, but I felt like cutting someone with a cheese grater during a pedi is just not acceptable. Long story short, I had to speak to the manager and tell her I didn't think I should have to pay for the pedi. The woman didn't make me pay, but it was very awkward, and I definitely didn't feel like anyone was trying to make things right. I felt horribly awkward for the rest of the experience, as then I felt like the tech and manager were mad at me. I ended up tipping on top of my mani so that the total was half what it would have been (mani/pedi was $35, mani was $12, and I paid $17.50 to try to be fair). It was a horrible experience, first because of the cut, then the stress of figuring out how to handle it, then the uncomfortable awkwardness of having to finish my mani with the tech who now knew I wasn't going to pay the full amount. I would have been more relaxed painting my own nails at home.I've had several great pedis from the place across the street, Fossil Nail & Spa. They are very friendly over there and don't use cheese graters. My husband didn't realize I had gone to Fossil before and not Q, or he probably would have booked my appointment at Fossil. Oh well. Lesson learned. Read Less