I've been going to "Tony" for a year. Up till last December, each rebase was great! Tony did a good job. December, Tony was a little edgy, but didn't think much about it - it was the holidays. Pro... Read More
I've been going to "Tony" for a year. Up till last December, each rebase was great! Tony did a good job. December, Tony was a little edgy, but didn't think much about it - it was the holidays. Progressing through January, February & March, Tony became very belligerent, getting worse each visit. This I've never understood. I said little & always left a good tip. By March, my last visit, Tony still had a nasty attitude. He was using an electric file to smooth my nails when the "wrap" on this file broke slapping my nail, hard. Tony said nothing. He grabbed a 2nd file/wrap, and the same thing happened - it broke slapping my nail even harder. I spoke up saying, "I don't dare bleed." NOTE: I'm a Cancer patient & the slightest cut always becomes infected. Tony knows I have Cancer. Anyway, Tony immediately chastised me for criticizing his work. To say he was "nasty" is an understatement!!!! He should have said, "Hey, I'm sorry about that. Are you O.K.?" After the 2nd time, he definitely should have apologized. Being "nasty" instead really took me back. Taking advantage down to the last literal crumb of a piece of equipment is going a bit too far, but an apology would have been nice. Never happened. Tony ALSO HAS INSISTED since January to aim my nails in a different direction than straight. Makes them look strange. I asked in March about this & Tony insisted that my fingers are bent; so he turned the nails. NOT SO!!!! I've been to 2 other nail techs & neither one even suggests that my nails need to be turned - they've been done correctly, straight. It's sad b/c Tony is a good tech, but his attitude is completely unreasonable. Customer Service does matter, including with nail techs. Tony just doesn't have that anymore - instead it's like he's angry for even being there. This I don't understand. Bad/nasty attitude plus crooked nails, I've not been back since March & won't go back. I much prefer a "smile" out of someone versus a snarl. Read Less