Have you seen the movie Date Night? Remember the part where the hostess of the posh restaurant answers the phone, "The Claw, you're welcome..." That's essentially how Soho Nail Salon operates.I went l... Read More
Have you seen the movie Date Night? Remember the part where the hostess of the posh restaurant answers the phone, "The Claw, you're welcome..." That's essentially how Soho Nail Salon operates.I went last weekend with my mom for a spa mani and spa pedi that we had appointments for. Upon arrival, my mom asked if she could get French done on both her hands and feet and the manager on duty obliged. We started off with our spa pedi's which were relaxing overall, but a mere 5 minutes in I realized the staff (namely the manager on duty) could use some customer service training. We were two of three customers in the salon, and the other customer had inquired about the TV and asked that the channel be changed from golf to something more entertaining. The manager on duty, who was giving my mom her spa pedi, huffily changed the channel from golf to basketball, threw the remote down and returned to my moms pedi. The other customer seemed understandably put off by that and muttered something like "Gee thanks."Fast forward to manicure time, when I was brought over from the pedi chair to the mani counter. I noticed the manager beginning my moms mani while she was still in the pedi chair, but initially didn't think much of it as I was getting shellac and she was not. A few minutes later I overheard my mom say, "aren't you going to clip my cuticles and put lotion on my hands?" The manager working on her had hastily painted her nails without doing any of the spa treatment that she was supposed to receive, and when she inquired about it, he was quick to snap at her and say "you asked for French, you got French!" She calmly explained that she didn't want a French mani in lieu of a spa mani, but rather in addition to (just as I received a spa mani with shellac). He loudly sighed and began removing the polish when my mom stopped him and said he could leave the polish and just trim her cuticles, to which he said it was too late to soak her nails. She then politely asked if he could do any of the spa treatment and if they could move to a mani table from the pedi chair, as her back was beginning to hurt. He didn't acknowledge her at first so she asked again, and with the attitude of a 4 year old in need of a nap, he directed her to the table behind me.I had the displeasure of listening to this guy argue with my mom for the next 15 minutes, insisting that he was right and she was wrong. It was so bad that I turned around to her and apologized for the shitty nail experience. I heard the tone of my mother's voice go from calm and polite (unlike the managers tone) to irritated and short when the manager said he wouldn't charge her for the Spa manicure. She replied with "Well I certainly hope not, considering I'm not actually getting a spa manicure!" In the end, he only deducted $10 from her overall total, and charged her for a basic manicure with French polish even though her mani was equivalent to a polish change.To boot, my shellac started chipping on 3 nails after only 4 days. I can promise you that this salon is so terribly run, that it isn't even worth it for me to go back for a touch up. I don't doubt that they'd charge me anyway. Take heed before spending your money here, and prepare for poor service and quality, and childish interactions. Read Less