Don't go here! I went, for the first time, to Glosshouz, to have my hair styled and highlighted. Upon arrival, I was impressed by the decor and services they offered. The owner, Lani, sent me to a you... Read More
Don't go here! I went, for the first time, to Glosshouz, to have my hair styled and highlighted. Upon arrival, I was impressed by the decor and services they offered. The owner, Lani, sent me to a young woman who was supposed to do the highlights and styling. I brought in a picture to show the stylist how I wanted my blonde hair to look when finished. The stylist said it would not be a problem at all to match the picture. Normally, after many years of having this done, the s...tylist will separate the hair into sections and alternate highlights between dark and light blonde. This girl proceeded to dye all the roots dark brown and added the bleach foil highlights afterwards. It appeared as if she forgot at add highlights around the whole front section of my face. Upon leaving the spa, I mentioned to the owner that I was not happy with the way my hair looked with the dark surround. She told me that, if I was not happy by tomorrow, I could come back and they would fix it, no charge. I was hoping that the die she left on my forehead was causing the color problem, but that was not the case. The next day, after washing my hair, I was very unhappy with the results. It looked like I had an inch of dark roots around my face. I called the salon and came back in to have it fixed. The owner said it just looked like I needed a couple strands at the top re-done. I said "no" it looks to me like the entire section that frames my face was missed. The stylist also argued with me and said she doesn't put color next to the scalp. I've had my hair highlighted for over thirty years and I have never been so unhappy with the experience or results. I sat there in the chair wanting to cry and will never go back! Afficher la suite Read Less