One of the worst haircuts I've ever had. The stylist cut my long hair short underneath around my neck to 2 1/2 inches. The color wasn't what I'd asked for, too dark and broke my hair into hundreds of layers. I stopped in three times to discuss a remedy, but nobody really listens...beginning with the stylist. Too expensive compared to my other Aveda salon and poor quality service. Read Less

I have been going there for 3 years and I have always had great experience at Copperfalls. Whether I am getting my hair done or a massage I always leave extremely satisfied. Rachel does my hair and she always knows what looks good for me. Kathleen massages have me melting into the table. I highly recommend both and Copperfalls. Read Less

Had a great experience here, what drew us in was the receptionist was more then helpful on the phone as opposed to the previous place we called who when asked questions responded with see our website. The pedicures were performed by 2 of the sweetest ladies ever! The massage was perfect and our polish looks amazing! Read Less

I love Copperfalls! Candice has been doing my hair for 3 years now and I couldn't be happier. We've been experimenting with color and a bit with the cut and I'm always very happy with the outcome. Coming from someone with curly hair and who's had MANY terrible hair cuts, this is a glowing recommendation. The spa services are all awesome as well, waxing and massages, all super great. I highly recommend Aveda Copperfalls! P.S. the products all smell amazing and are cruelty free (which is an added bonus) Read Less

I really needed a trim and to get rid of the grey roots. Rachel was sweet, fast, and did a wonderful job. And going to Aveda is such a great olfactory experience: the hair dyes are not eye watering, and the products all smell so delicious. Also, my ideas of these things are skewed after decades of living in NYc, but the price was great. I’ll definitely go back! Oh, and. I went home with lots of sampling goodies, which is maybe not good, because now I want these things... Read Less

I've had several massages from Tom and he is great. Very knowledgeable and holistic in his approach. The facility is comfortable and casual and their staff are all excellent. I highly recommend them. Read Less

Got a gift certificate from my partner for our anniversary so I could get the harmony spa package. Called and made the appointment two and a half weeks in advance. Confirmed it twice. Went in got the massage and added the chakra foot  massage. Went out and sat in the "quite room". Quotations around the quite room because three women who were also at the spa were just complaining about their lives loudly next to me which ruined the relaxation vibe. Waited 2 hours before I got up to check on when my next procedure would be, which was supposed to be the facial part of the package. Went up to the front desk and they told me I was only scheduled for the massage. Terribly unhappy as you would expect because I drove an hour south to this place. The assistant manger refused to let me speak to her boss and asked me what I wanted even though it was "their bad". Long story short they refunded the $300 gift certificate amount back to my partners card. Not sure why in the two hours I was waiting no one checked on me especially if they only thought I was here for the massage. Would rate them 0 if I could. Next time if someone makes an appointment make sure before you start or a day before they are still coming in for what they originally scheduled. Especially since the 24hr cancellation fee is half the amount of whatever procedure you scheduled. Read Less

Everything about my visit was perfect from start to finish! All of the employees are so nice and accommodating! This is so much more than a salon and spa, it truly is an experience. Thank you ladies for making my day! Read Less

Tom did a wonderful job, one of the best massages ive had. A 90 min aroma massage was worth every penny. He took time to see what hurt and what I wanted him to focus on. After he gave me some great ideas to help alleviate neck muscle pain. I will come back and I will request Tom Read Less

Was there for the first time on Sunday and had my hair cut and colored by Sarah. She did an amazing job and made sure that it was perfect before I left. She was very attentive and friendly. Looking forward to my next visit. Read Less

I had what was to be a 90 minute pedi. It was 75 minutes. Sarah was the technician, she cut my skin while cutting my toe nail.  As it continued to bleed she was disinfectanting it and apologizing. I'm disappointed with the service to say the least! Read Less

I have been coming here for several years, and my experiences with Natalia have been excellent.  She is the best colorist I have ever found, and trims and cuts are just what I wanted.  She ensures she knows what I am looking for, has good suggestions to get me there, and I have never left unsatisfied.  The salon has a friendly, pleasant and professional atmosphere, and Natalia is just the best...you will not be disappointed! Read Less

My first and only experience here was not good. I scheduled a maternity massage with a female therapist(I only am comfortable with females)and I arrived to the manager saying the female therapist was "freaking out" bc she didn't want to massage a pregnant person. So my choices were a male or no massage. I was desperate for a massage so I went ahead with the male(although uncomfortable) I was placed on a hard table with 2 pillows (one clearly hadn't been washed in awhile). By this time my massage is was running late and the therapist was rushing, I asked for more pillows and he said he would have to run to his car for more.. so unprofessional, long story short, this is not what a spa experience should be! The managers apologized and gave me a 10% discount. My massage should have been free! I will not go back there.. super disappointed! Read Less

I had the beat massage of my life with Joey. He was amazing. I normally prefer female therapists just from a comfort level and from now on i will only be seeing him! Thanks Copper Falls for such a great experience. Read Less

I've coming here for years. Sarah is the one and only person I recommend from any all eye brow needs. You won't find a more inviting and accommodating staff. I also get massages here as well and they do not disappoint. Read Less

I'm really surprised this place has such good reviews. Sorry this one's gonna be lengthy, but here is my experience: 1. Nails. I went in to get my nails done the day before my wedding. Sort of an important manicure! I got a gel manicure with Crystal. She was very nice and we had fun conversation, but the actual nail work was not good. At one point, she was filing a nail while talking and looking out the window and didn't notice until I yanked my finger away that she'd been scraping the skin behind my cuticle off. Painful and, the next day, unsightly. I also had to tell her no about adding glitter several times. When she was done, I went out to the counter to pay, I started to examine the manicure more closely, and I was not happy, but I always feel bad complaining and don't like confrontation, so I paid and thought I could just live with it. I'd never gotten a gel manicure before, so I thought maybe I was just being too picky. But I kept examining them. There were nails where the polish didn't reach the edges of my nail or cuticle and had big gaps showing through. There was bumpy unevenness on a few nails. And then, as the final straw, half of the gel on my left thumb peeled off within 3 hours of the appointment. THIS WAS THE NIGHT BEFORE MY WEDDING. I didn't have time to go back and ask for it to be fixed, so I went to Sally's and had to buy the stuff to remove the rest of the gel and redo everything myself. So I was out $50 for the original manicure and another $60 for the supplies needed to fix it, not to mention the added stress of adding one more thing to my pre-wedding to-do list.2. Hair. It was too late for the salon to remedy the issue for my wedding, but I still wanted to let the manager know what had happened, so I emailed and included pictures of the botched job. The one good thing I will say for this place is that she did respond quickly, apologized, and issued a full refund to my customer account in the form of store credit. Okay, cool. With $50 to use, I scheduled a haircut and color online. Within an hour or so, I got a phone call saying that I couldn't schedule color without a separate color consultation appointment first. I have a very busy work schedule, so I said forget it, just the cut. For starters, when I arrived, no one was at the front desk, so I just stood there for a few minutes. When someone finally saw me, she told me to take a seat, but I have no idea what she was talking about, because there are no seats anywhere. There's no waiting area. I just wandered around the Aveda products until my stylist called my name (15 minutes after my appointment time). I had been growing out my hair for my wedding and was now ready for a big change. Unfortunately, the stylist (whose name I've unfortunately forgotten) spent all of 15 seconds asking me about what I wanted. When I mentioned I'd also like color, she just said, "that's not what your appointment is for today, we won't have time." No offer to schedule it for later or tell me about their color services. The haircut was fast, I didn't feel listened to, and she didn't attempt any small talk. She spoke only to the other stylists the whole time, which I found very unprofessional. She acted as though I was inconveniencing her with my business. I used up my store credit and left. The haircut was bland, and when I washed and styled it myself the next day, it was evident she hadn't done it right. I went to an old standby of a stylist up in Southlands who saw my layers and immediately said, "she cheated. She obviously doesn't know the right way to cut straight hair, so she did it the cheater way." He fixed it for free because he's awesome. Go see Kurt at Sola in Southlands. Well worth the drive to skip this horrible place.I know that was a lot to unload. I don't write a lot of reviews, but these TWO experiences were so bad that I had to speak up. Avoid this place. Read Less

Great place in downtown Castle Rock.  Not too busy on a weekend and there are great restaurants to visit after your massage/cut.  Carmen was excellent!!  Thank you so much for the hair cut.  I came out as another person - isn't that what you want from a salon? Read Less

My daughter and I had a massage with Lauren and facials with Chelsea on Wednesday! They are both amazing and we always have such great service when we go to Copperfalls! It's always so relaxing and peaceful! We love it and recommend it to everyone! Thanks for always making us comfortable and welcome! Lori and Danielle Read Less

I see E for my hair and have been a loyal customer for several years now. E is very talented, easy to talk to, and has great style. She has done a variety of cuts, colors, highlights, and styles for me. She has made suggestions for changes to my hair and style, and I trust her completely with my hair. I'd recommend her to anyone. Read Less

My boyfriend got me a package gift certificate including hair cut and color by Rachel and facial by Chelsea and massage by Lindsay. Everything was beyond my expectations, so wonderful! My hair looks amazing, the facial and massage included lunch and were so amazing and rejuvenating!! I will definitely be back! Men, get this gift for your lady!! Worth every penny!! Read Less

Very professional and friendly staff. My daughter and I only used the facial services but we got the full tour of the facility. We sat In the Sauna after the facials and sampled their coffee and tea. Aveda products are my favorite so this salon was a comfortable fit for me. Both our technicians accommodated our requests and performed a relaxing facial. I would recommend this salon but it is not inexpensive but I would say it is comparable to other salons' pricing. Read Less