While this is a beautiful shop in a gorgeous town, our bridal party experience was less than ideal. I would absolutely not recommend this place to anyone. We had booked 4 mani/pedis and a bridal hair ... Read More
While this is a beautiful shop in a gorgeous town, our bridal party experience was less than ideal. I would absolutely not recommend this place to anyone. We had booked 4 mani/pedis and a bridal hair trial for the day before the wedding. I will say we had one person get ill the day of the event who couldn't come so someone took her place last minute. All we had to do was change a name in the booking, not a problem, right? All services were still utilized. However, the manicur...e was so basic, I could've done it myself for free. My cuticles didn't look any better than before and my nail polish started chipping the next day. I'm still upset I didn't take a picture to share. I didn't even get lotion put on my hands even after asking for it. Once my manicure was done, I asked for a little lotion to apply myself again and they said they didn't have any but offered me oil that made things less comfortable. One person in the party loved her pedicure and the bride's pedicure was great (both done by the same girl), but the other two of us got very minimal service for what we paid. I didn't even get my toenails clipped, just painted and a little lotion put on. Weird how they didn't have lotion for my hands. The brides gel manicure wiped right off as they finished so they redid them, but instead of removing all the nail polish, they just buffed the nail and painted over the patchy nail polish below. It stayed on that time, but it looked bumpy and uneven. I will give them a little credit since they comped that manicure in the final price, but that wasn't the only problem with the booking. Then they charged each of us $9 for a small champagne on top of the services fee. I understand, you need to pay for what you get, but since we booked a bridal party, I was under the impression the drink was included. It's common courtesy to mention the drink is extra. Finally, the DAY OF THE WEDDING the bride was there on time for her wedding hair appointment, but they had double booked another wedding and she had to wait a significant amount of time to get into the chair pushing into her photo session. She is very kind and level headed, so she didn't complain and she kept her chin up, but this pushed into her pictures and she had to pay the photographers for that time that she wasn't able to utilize. Luckily we were all flexible enough to accommodate this, but many brides may not be as able to reorganize their wedding day. The services provided here were not worth what we paid and given the opportunity to redo it, we would not book here again. I cannot comment on how their regular services are. I'm sure the people that work here are talented and have had better days, but we booked far in advance and they had plenty of time to prepare and to set aside time for these services they were getting paid for. I feel silly complaining about a luxury like getting my nails done, but this was very stressful given it was for a wedding and we did not get our money's worth. See More Read Less