The BEST nail salon. I came in for a normal pedicure and gel manicure and had to be out in 45 minutes. They said no problem. With about 20 minutes they realized that they wouldn't have time to do the gel manicure. The owner or manager, a really sweet woman, came over so apologetic and offered to give me a simple normal manicure for free. She filed my nails and put on polish for no cost and was so so apologetic and sweet. Incredible customer service! Read Less

I have been assiduous to Isle of Serenity for seven years and I'm always a happy customer.  I do have to caution that my review is limited to three individuals, whose work is CONSISTENTLY top-notch and peerless by industry standards.At the top of the pantheon of paragons is the owner, Ashley.  Her work is so superlative, I constantly get stopped by laymen and experts alike to ask, "Who does your eyebrows?!"  My answer is always the same, and I point them to the Korean connoisseur.  She only uses hard wax on me because she's aware of my sensitivities, but she spends most of her time carefully sculpting and plucking the hairs in order to deliver a perfectly-shaped arch.  The results are always inspiring.  Lately, she is a victim of her popularity, so I exhort you to call ahead and book in advance.  She is typically least busy during the week after 6 PM.  She also does facials of various kinds and complexity.  This woman owned salons in NY, so she knows what she is doing!Next on the roster is Minh, who is the only male aesthetician on staff who I will trust with both my hands and feet.   His dexterity is unmatched and he is patient and ginger with my in-growns, which is no easy feat.  Most remarkable is the energy he invests in the shiny buff process.  My nails are so shimmering that everyone is convinced I have polish applied.  None of the other folks here (sorry guys) matches his strength when it comes to buffing.  And the results last two weeks!Lastly is the endearing and now-elusive Tina.  She is the reason I started my loyalty program with the spa.  She is the master of pedicure - so much so I have donned her Dr. Tina.  She is the epitome of class and formality and her work is always worthy of mention.  Alas, she has become quite a benefactor of the bourgeoisie lifestyle and she seldom makes appearances.  I look forward to our next opportunity of chatting, even if it takes another month or so.There you have it folks, you're not going to get a more nuanced and honest assessment of the talent pool at Isle.I do remember that Mason is also a star employee here, although he's too much of a diva to say "hello" to me anymore, so I've stopped caring; and refuse to vouch for his excellence.In closing, for those of you Westerners who feel "compelled" to spend more here because of upcharging; or who are whinny about the high tip rates, please note that this is WeHo!!!  Of course we tip well above and beyond.  Get over yourselves!  If you don't know who to decline offers, then you're not an adult.  And if you're not tipping above 20%, then take your pennies to another establishment.Hasta luego! Read Less

This place is a joke -- they have very high prices and at each time they will demand more money. The customer can tip whatever they want -- New flash apparently 20% isnt good enough for them. AVOID THIS SCAM SALON --Go elsewhere on SMB Read Less

The staff were nice and the place was clean. However, they try to up sell majorly and charged me a lot more than I was told it would be. The skin was painted on on my toes, she didn't know what my nail was and what my skin was.. I had to have her redo them. My finger nails looked good, until they wouldn't dry and still 3 hours after I got them done still tacky...they are completely ruined and I've had to take the nail polish off. This was probably one of the worst mani-pedi experiences I've had. Read Less

I'm disappointed. Though I love the staff and the atmosphere it's been far too often where basic common sense is overseen in a way that compromises the customers. I went in the other day and several of the staff were coughing, sneezing, and hacking up in the bathroom loudly. People go to relax and have their nails done so they can enjoy them socially and not end up sick in bed. It's unbelievable that staff would be there THAT sick and coughing, sneezing all over the place while working on clients. This added to having had very dry polish that needed tossing out 3 X (chipped within the day) and charged an extra 3 dollars for it only to see an employee add thinner to it which defeats the purpose of longer lasting polish and why you pay for it. I don't think I am going back sadly. I do like the place but who needs the stress and waste of time it takes to be sick or have to get nails redone . Read Less

Had a very positive experience here!  The gentleman who gave me a pedicure was very gentle and did a great job.  My foot doctor recommended this salon after I had an incident at Queen Bee salon where they cut my toe and it got infected.  I told the gentleman at Serenity who gave me the manicure that I wanted a very simple, basic pedicure - no cutting of cuticles - and also explained that I am pregnant and was being extra cautious to avoid injury.  He was very responsive and took extra care.  It was the first time I truly felt relaxed while getting a pedicure.  Plus it looks great! Read Less

Went here for the first time today, and it was SUCH a great experience. It lives up to its name as it is so serene, and the staff was really nice. A stark contrast to the other place in the neighborhood I had been going to for my pedicures that is hectic and loud. New time I will try other services here as well!! Read Less

I've been going here for about 5-6 years in and off. After my visit yesterday I'm not coming back for a while. The guy who did my gel manicure was sloppy and downright offensive. As a manicurist he rushed everything, was incredibly rough (think- jabbing at your cuticles) and his work was sloppy. He painted the colors haphazardly and then "cleaned it up" after, but there's residue under my fingers still and the edges looked chipped already. :/ He rushed the topcoat and I ended up with clear topcoat all over my fingers. I had to ask the owner Ashley to fix it before leaving. She called him over, and the manicurist blamed "my short nails" for the reason there's topcoat all over my fingers. Literally every other manicurist seems to get it right...I'm still picking up topcoat the next day. What rubbed me the worst way was how offensive and rude the employees were. The manicurist kept taking about my engagement ring and asking how much it cost (?!) and when I politely told him I didn't know (bc it's none of his business) he insinuated that my husband keeps me on lockdown so I don't sell the ring and leave him. Seriously- can't make this up. He and pedicurist mocked my ethnicity and kept asking how to say words (I only speak English and a few words of my "native" language) and then butchered it on purpose and laughed at themselves like it was the funniest thing to mock someone's race. They're also Asian, not sure why that's funny to them.I usually have decent experiences here, and Ashley the owner is so great, but I don't don't need to be offended AND hate my nails. Rather go anywhere else from now on. Read Less

They did a great job on my nails. However, when I called they gave me one price and when I was ready to pay suddenly the price was $10 more? Make sure you verify with them how much everything costs before they start doing your nails. $60 for a full set with gel. No fancy design, standard full set with a one tone gel polish for $60 is pretty high + tip. I've never paid that much! Read Less

Always such an amazing experience here, I don't do my nails there but the waxing services are amazing. Mason did an amazing job on my eye brow waxing! He was so courteous and kind and VERY cute! I will never go anywhere else! Thanks, Mason! Read Less

The togo spot in Weho, I've never had a bad experience. They have a great selection of gel polishes plus all the new seasonal ones. Open till 9pm! ALSO they ask where you park and how much time you put in the meter to keep track,  if you are ever running out of time on the meter they go out to put money, super caring people!! Read Less

Far from perfect but still the best nail spa in the area. The owner Ashley creates a really nice vibe at the place. It's not as impersonal and awkward like most other nail spas. The environment is more serene here. Darker lighting and ambiance... while other places are flourescent with bleach walls. Ashley is renowned for her eyebrow waxing. Also, the guys that work here give one amazing massage, for only $50 an hour or $25 for half hour. She must take care of her staff because there's no turnover for years. Read Less

I seriously LOVE this place! Been coming here for years. The owner is exceptional and Henry is my favorite tech! I love how this place is always super clean and it's very peaceful! Sure it is a bit more expensive but you truly do get what you pay for! I love this nail salon Read Less

I love this place. A friend took me here about 2 years ago and I've only been coming here since. I've also introduced it to other friends of mine as well. I always get gel manicure and a regular pedicure. Always friendly and know who I am when I walk in. Prompt service. I haven't had any issues with cleanliness or rudeness. I come 1-2 times a month. Read Less

A cute and basically nice nail place located in heart of West Hollywood. Outfitted with several spa chairs, the wait usually isn't very long. I made an appointment a day ahead and they had my chair ready to go when I walked in. It's not very spa-like inside, but the chairs are comfortable and they have a nice massage feature on each one.I opted for a mani/pedi. Tina did a great job on my feet. I'll spare all the Yelpers and not post pictures because my toes are fug. I had them painted a metallic blue and they look amazeballs.Hands were done by Don and he was really nice as well. He was telling me about his favorite restaurants in Westminster and we had a great conversation.Was in and out after maybe 45 minutes and a few days after, my nails look good and there were no issues. Would definitely recommend! Read Less

Came across this Salon while walking to another location. Customer service was the best and very friendly. Did both gel nails and regular toes. Both were perfect. Walk in with no notice was not a problem. The price was very fair and not over priced as some in this area are. Read Less

Yes! They have a very good looking design but the staffs (and the lady at the front counter) are difference! You have to careful with the prices! Sometime you have to pay more than you expected! Even I have my nails done here many times but every time I come, I have to deal with the prices, they always asked for add-on services even I don?t needed, they repeat asking you many times and when I refused, they seem not happy and work like not willing to do! Rush and rush! One time, I tried somewhere else and I am not come back again!Read Less

I am writing to respond to the person who posted under Just Say No to Bad Service. Nothing could be further from the truth and I am wondering what planet this former customer came from. My partner and I have been going to this salon for the nearly two years it has been open. On every occasion we are treated with warm welcomes and made to feel like we are special. We watch other customers come in and this hospitality is given to all of them as well. The salon is exceptionally clean and the tools being used are sterilized in autoclavs that are right there for all to see. As far as the staff, yes most of them are Vietnamese and are always so eager to learn about our country and lifestyle. They are genuinely interested in who we are and seem very grateful to be in the USA. I find that they have done their homework and know more about our culture than some who have lived here all their lives. They show respect and get respect in return. In terms of the quality, I have been in many salons and I will say that these folks know exactly how to make rather ugly feet like mine look good, and that is no small accomplishment. The pricing is very competitive and they never surprise you with add ons. They politiely ask if you would want extras and are not pushy about it. On occasions when I do get extra they are very clear that it is an additional charge. My partner has taken his own mother there and we have both recommended several of our friends who continue going back. The owner and the manager are both very aware of their demographics and are constantly looking for new ways to reach out to the community which is more than most businesses do these days. We go back every 10 days without fail and even as regulars we sometimes have to wait as the chairs are usually filled but waiting 10 minutes for this great experience is a small price to pay. I would highly recommend Isle of Serenity to all customers, men, women, young old, gay straight. everyone is welcome here! Happy to take the time to write this review Read Less

They speak Viet and talk badly about customers. They assume 'whitey' is an idiot and does not understand what they are saying! They changed the price of services in the middle of them. i.e. I went in to get a Manicure and Pedicure, [my usual shop was closed due to death emergency in their family]. The sign on the window says Manicure Pedicure $35. BUT I always verify pricing just in case they may be having a special. They have over 15 position, all but ONE was empty. I was told the price was $35. After the girl cut my toenails she asked if I wanted them buffed, I said no. She asked if I wanted the callouses removed, but of course! that is what a pedicure is all about. She said that would be $10. extra. I said no. The boy doing my nails asked if I wanted paraffin. I asked how much? He said $15. I said no. I just wanted the normal manicure and pedicure. They both simultaneously stopped! I asked for the Manager. No Manager on duty. I asked to speak to the owner. No Owner. I was told the owner could be there is FIVE minutes. I waited TEN. A woman showed up and insisted I had to pay for the callous removal. I said NO! and I got up and walked out! They CHASED me down the street shouting epitaphs. They called the police. The police came. I explained my side of the story. They explained their side of the story. They admitted that they changed the price AFTER the service was started. The police sent them on their way. Will I ever go back? NEVER in a million years! Maybe that is the way people do business in Vietnam, but it is not the way we do business in Los Angeles! I now know why 99% of the shop was empty! Other people have been burned and are not going back! They have prime space in West Hollywood and are paying prime rent, but their business WILL FAIL with this sort of treatment. These underhanded sales techniques AFTER the processes have started are FRAUDULENT! I strongly urge any reader to not patronize this establishment. Read Less

The first time I came here I loved this place, but the last time I felt like the manicurist was pushing for add-ons. I'm sorry, but everything should be included in a pedicure, it shouldn't be an extra $10 for callous removal--at the most it's $5 other places that are cheaper and do a good job. Also, the employees were talking with each other and the manicurist kept stopping to talk which made the entire process last longer than it should have. There was also a creepy guy hanging around which made it a bit uncomfortable. Anyhow, I love the interior, they are friendly and they don't do a bad job, but I feel it's a bit overpriced for services that can be done elsewhere for cheaper and possibly better. Read Less

I was in Isle of Serenity Nail Spa on Sunday and was sitting in a spa chair next to Britney Spears and her mother. Oh my god I could not believe my eyes. They were getting a Mani/Pedi and I over heard her tell the owner that she really loved this Spa. I have been coming to this place for a year now and they really know how to take care of their customers. I mean, I am seeing more and more big named stars like Hayden Panatierre coming into this high class and extremely clean nail spa. I also love the fact that it is open late and I can come in after I get off work. The staff is so friendly and they always try to make you feel like family. I will always come to Isle of Serenity because of the great job they do on your nails and you never know what famous person you will see will walk in. It's exciting!!! Read Less

I?ve been here about a dozen times since it opened, and it breaks my heart that in the past 3 months, despite being clean and convenient, I can?t get a manicure that lasts more than 48 hours. After being out of town from February until June, I returned to Isle of Serenity 3 times (I get manicures about every 10 days.) The first time back my cuticles looked jagged after about 2 days. The next time my nails were filed at an angle and in different shapes (they should have been square w/ rounded corners, but some had sharp corners, several were filed on a slant and one was oval.) Again the cuticles looked horrible, this time after about a day. Due to convenience, I gave them a third try, but with much the same results. I tried being very, very specific, but started getting attitude, so I gave up. 3 manicures, 3 manicurists. Now that would have been the end of it, but today, 4 days after getting a manicure at another salon, I looked at my hands and my nails look great! And it?s the second great manicure from this other salon. The 1st one lasted 13 days. Sure, the polish was a bit worn, but the cuticles were clean and neat. And the manicure cost less than at Isle of Serenity. Unfortunately, the second salon has limited hours, is 3 times as far from my home, and isn?t as sanitary as Isle of Serenity. Also, the atmosphere isn?t as pleasant, but I got a manicure that looked good and lasted. Read Less

Very, very, nice salon and location - very sanitary and comfortable also. This was my first time at this salon for a pedicure. The technician was very competent and did an excellent job. The one issue I have with the salon is the add-on pricing. A pedicure is $23; however, you have to pay $10.00 to have your heels washed/scrubbed! I am not quite sure what is included in the $23.00 or if you actually get your feet washed but I was not willing to take the risk. In addition, the technician was very interested in providing other services, 10 min of additional massage for $10.00, etc., etc. The experience is hampered by the constant attempts to make more money by adding services (without a rationale); it gives the appearance that the technicians are more interested in money than services and quality. I would recommend that the salon continue to provide quality services and allow the clients to select add-ons. Advertising the services and the pricing and allow the clients to select the ones they want. Additionally, cut out the additional $10.00 with the pedicure - when you pay for a pedicure it should be full service. Read Less

I am a young lady of Beverly Hills and happen to come across this nail spa just walking by. If you blink you'll miss it, but at that point I had my eyes wide open and happen to walk in. I was impressed by the classy look, and clean atmosphere. I was approached by a handsome gentleman at the desk with an awesome personality and made me feel welcomed. He answered all my questiones and was very clear of the services and prices. So off I went to experience the most relaxing, pleasurable feeling as I got a manicure and pedicure. The place gives you an isle of serenity experience with a gentle breeze from the beautiful ceiling fans above, and relaxing music playing. Most of all, the place was extremely clean and I was thoroghly satisfied when I left, I will definately go back. This is a classy place located just blocks away from Beverly Hills. Read Less

well, they advertise manicure pedicure for $35...well you don't get your feet scrubbed for that money...they tell you callus removal costs and extra $10, i think that's a joke...isn't that why you go for pedicure? ok i see, it's a beautiful nail salon, the chairs are brand new, the people who work there are very nice, do a a great job, but don't fool us please...say $40 or 45bucks and then do the whole job without hidden fees...overall my friend and i had a great time, i was just disappointed about the extra 10buck to get the real thing...i am not sure i will return. Read Less

I don't know what spa VanWiggins was in, but this nail spa ALWAYS explains the prices to you. The manager Kelly always makes sure that each and every customer is 100% satisfied before leaving this nail spa. I have never felt forced into anything from these nail technicians. They are extremely friendly and they always do a great job. And this place is very clean and sanitary. Read Less

My wife had been bugging me for sometime to go have her nails done at this new little place that all her co workers are talking about. So I looked up them up online and POW! They are all over the search engines! Thier site says "" The best kept secret in Hollywood! "" So we go down there and they actually talked me into a Man's manicure, it was pretty funny to say the least! I have to admit, the place was really nice. It didn't give me a headache from that normal chemical smell. They were all nice and talked to you like you come in there all the time. Alot of places like this just make you feel like a number not a person ( says my wife.) I can see why this place does well. We both had a good time, the staff is great, and the prices are right. I won't be keeping thier secret, I told 3 of my buddys already. So all you husbands reading this... If you really want to score some points with the wife, buy a gift card or somthing and give it to her, she'll think you spent $300 when you only spent $100! Thanks guys, Dan Read Less

WoW!!! I just visited Isle of Serenity Nail Spa in West Hollywood and WHAT A TREAT!!! I purchased a manicure & pedicure and it was absolutely awesome! This nail spa is so upscale yet affordable, classy, clean...clean...clean...with an extremely ""professional"" staff. When you arrive and enter this beautiful spa you are absolutely ""taken away"" with the European decor, ambience, music and ""serenity"" hence...The Name. So ladies and gentlemen, remember this name ""Isle of Serenity"" Nail Spa. It's a must experience! You'll be sold on the first visit. Hats off to the owner and manager...THANK YOU...JOB WELL DONE! You have just made a repeat customer. I'll spread the word and be back time and again!! Read Less

This place is just plain beautiful, Classy , and chik. Priced just right, if you need to get in and out in a jiffy this team has thier act together and provide a pleasant environment to boot. Not alot of chatter between techs making you wonder what they are talking about the whole time, they pay attention to you and not eachother. This is a big plus for my return. Also, this place smells wonderful. the Spa manicure & pedicure is my recomendation. A++ and 5 stars. Read Less

I love this place!, got me in on a walk-in within 5 minutes. Manicure and pedicure was wonderfull and i never felt rushed and no over pushy upsell. Price was very resonable as well. The staff is friendly and they treat you like family. If you are looking for somthing new, you must check this place out.... Oh is smells great in there! glad to give my stamp of approval. Isle of Serenity is just that. Thanks again, Keri Read Less