For the first six years or so I always had Kim do my nails. She was thought of as the owner, she wasn't, she and her husband ran it for someone else. My one complaint was that because she ran the plac... Read More
For the first six years or so I always had Kim do my nails. She was thought of as the owner, she wasn't, she and her husband ran it for someone else. My one complaint was that because she ran the place a fill took a long time with her.When they moved to their second location I was impressed, I figured business was great to be able to more then double their size. As time went on Kim was busier and busier. She recommended Jimmy. He was fabulous!! I I stayed with Jimmy for about 2 years and then had to stop going because I was very ill for about 18 months. Finally able to get out of bed I called to see Jimmy. When I called he was no longer there. I asked for Kim and they said she wasn't available. I booked with "Amy" who I knew from watching her over the years was very popular and always booked. When I got there I saw Amy sitting in Kim's spot. I then found out Kim had retired, bummer for me, but good for her. She worked very hard!!I had my appointment with Amy and my nails were beautiful, I was very impressed with her style, speed and instinct. I did notice she was a little rude on the phone when booking appointments and talking with people who were "walk in's" They really are not a walk in salon, way too popular and not very friendly to non regulars. You definitely need an appointment. As time went by they got busier and busier, waiting longer for my appointment to start and God forbid if I was 5 minutes late Amy would not hold back in letting me know she was not happy about it. Since Kim left it's disorderly, dirty, and overbooked. I decided I'd find someplace closer for me. (At this point I live in Concord) I got sick again and was unable to maintain my nails. I was only working about 5 days a month. Today I was at work and decided I'd get a full set if Amy had an opening. Henry answered the phone and was rude as can be, but score, I did get a 12:20 appointment. The one thing Henry forgot to mention was that they'd moved, not a huge deal, just not real obvious where they were.When I walked in nobody greeted me, I was shocked, I know everyone that works there. I was so surprised that the now third Olympic Nails was SO small and had no room to even walk around in. I had my 3.5 yr old boy I take care of with me thinking they were still in the big location. Amy didn't hold back in her disappointment that he was with me. I know it's not the ideal for a three year old, but Amy is fast, I figured we'd be in and out in 25 min. There was one chair next to me where he sat very quietly and watched what Amy was doing.As Amy is doing my nails the phone is ringing off the hook, she's answering calls and each one she takes she is ruder and ruder to each client. She even hung up on one person and didn't answer when the phone rang immediately after. She's a very abrasive women. At this point my tips and acrylic are on.I had an emergency come up with my husband and we started texting. I was using speech to text so I wouldn't touch anything and mess up my nails...again Amy's obviously put out that I'm distracted. I notice my three year old is looking uncomfortable, oh great! He's got to go "potty" I told Amy, quick break, he's got to go potty. She looked up at me and said "You can't, you can't touch anything" My response was "I can't send him alone" she said "DON'T bring him ever again" she was fuming.my response was Kim never had a problem..she said real loud "I'm not Kim" She was so bitchy. I said "Amy, I'm paying you, right now you're working for me. You really shouldn't be talking to me like that." Her response was "I talk how I want" I took the boy to the bathroom and I am steaming..she basically yelled at me in front of the whole salon. Once he's finished his business..like I said literally one minute, I walk back to her table and put down $20 and said "You just lost one of your oldest customers. You are rude to customers and bitchy" I walked out with nails not filed or painted. As I was walking the plaza my phone rang with a number I didn't know, it was Amy calling me from her cell. I just hung up. She called back again and I didn't answer.Long story short, this place was amazing until Kim retired. It's gone down hill and after 13 years I won't go back. Read Less