Based on most of the reviews, I am shocked by my experience yesterday. I came in needing acrylics removed and a new set redone. The woman who did mine used a nail to pry off my old set, severely damag... Read More
Based on most of the reviews, I am shocked by my experience yesterday. I came in needing acrylics removed and a new set redone. The woman who did mine used a nail to pry off my old set, severely damaging my natural nails, and left one nail ripped halfway down, completely off, and bleeding. Half of my natural nail was literally ripped off of the nail bed and was bleeding and I was told by the woman working next to her, as she did not speak very good English, that it was "normal." I was shocked that the woman did not try to apologize and that she showed such little care for my nails, and me as a customer. I felt like it was all about quickly getting a new set on and getting paid. I was very upset that I was asked to pay full price ($45) for the set after being injured. (And I'm not the type of person who is always looking for a reason not to pay, so I paid for the service. However, I was extremely unhappy with the whole experience, obviously.) I will never come back, and I'm leaving this review so others will be knowledgeable about this salon's practices. That is NOT the way to have nails removed.
***Update*** I spoke with Claire over the phone about the incident and she apologized and reassured me that the nail grinder used on my injured nail was fresh and should have been thrown away after use. So, I am hopeful that my nail will be okay. She was very nice and I do feel better after speaking with her. If you choose to go here, please be sure to let them know how you want your nails removed. Prying them off is not the right way to take care of your natural nails. It is painful and damaging, as it removes the top layers of your natural nail, and can potentially cause the nail to rip, or come off, as mine did. I hope this helps someone else. Read Less