I've been hesitant to write a review as I've had mixed experiences at this location, but felt this last experience warranted one. I've been coming here off and on for about three years. I typically ju... Read More
I've been hesitant to write a review as I've had mixed experiences at this location, but felt this last experience warranted one. I've been coming here off and on for about three years. I typically just get a pedi/mani, nothing fancy. I've generally had good experiences overall and the ladies who work here have been friendly. They do try to sell-up, but ALL nail salons do this, so that's not a big deal to me. Sometimes I go for it and sometimes I politely decline and they've always been pleasant. My paint jobs have always been good as well and I've never had any pain or issues afterwards. They do a good job cleaning their supplies and line the bowls for the pedicures.I'm giving a three star review overall based on the general lack of consistency with the time and services provided. Every time it's a different experience based on how many people are waiting. Sometimes it's been amazing and sometimes bordering on poor. I feel that I should receive the same service for the same money each time, but they don't. On some occasions I've been there for over an hour relaxing and other times they've rushed me out in under twenty minutes, cutting corners so they can move on to the next customer. Every nail salon I've ever gone to has tried to fill as many chairs as possible, so I get that, but it shouldn't be at the expense of the customer experience. I usually opt for the deluxe or luxury pedicure,if you chose these options be aware of what they include and ensure that the nail tech provides all of the services that should be included (salt scrub, callous removal, timed massage etc.) This last time I went in, I had a coupon for a $35 European mani/pedi. It was supposed to include a salt scrub, massage and hot stone treatment. While I was waiting four more women walked in. The manager told them "five minutes." There were only four techs working and already four people in the chairs. The manager then said something to my tech and this is when once again, they started rushing my service. I feel bad for the techs because I feel that the manager pushes them to rush customers. The salt scrub was applied to my legs and immediately rinsed off, not scrubbed like they normally do it. The massage was less than 90 seconds all total and no hot stones were used at all. I attempted to ask the tech about this but due to the language barrier she didn't understand what I was saying. When I went to pay I asked if she could reduce the bill since she did not include the full service. My total experience was less than 20 min for both the mani and pedi. She didn't understand me. Frustrated I paid the full amount, left and have decided not to go back to this location. Read Less