Overpriced! Her technicians were nice but I paid $53 (not including tip) for a basic pedicure and basic gel manicure π€¨ Never going back! It was Friday and I was the only one in there... smh
Kayla Luce
16 May 2018
REPORT
Dont go here! Terrible 10 min service rude and overpriced and even after she told me $23 when she was done said $26 on card ok like no then she was like how much u gonna add on for me and kept staring... Read More
Dont go here! Terrible 10 min service rude and overpriced and even after she told me $23 when she was done said $26 on card ok like no then she was like how much u gonna add on for me and kept staring at me, paid $30 for full set which 3 nails popped off 1 in 3 days and other two in a week TERRIBLE Read Less
Stephanie Landa
6 May 2018
REPORT
I have had nails for 25 years and this was the worst experience ever. Vivian in particular took care of me she put on a full set and the whole time was very standoffish. I tipped her very very well co... Read More
I have had nails for 25 years and this was the worst experience ever. Vivian in particular took care of me she put on a full set and the whole time was very standoffish. I tipped her very very well considering. I always tip well. Second time I came in she was on the phone to her phone company bitching abt her service. Patrick proceeded to take my nails off and do most of the work while she stayed on the phone. I told her I had an appt and she came over to do my nails still on the phone with whoever the WHOLE TIME. Very rude!!! The service was beyond terrible and not even two weeks yet all my nails are lifting and half are off. They use very cheap products and would definitely not recommend them to ANYONE!!! As well when taking my nails off one of them was pretty much ripped off bleeding and painful. Really? How can they stay in business? Read Less
Beth Boteler
8 Apr 2018
REPORT
I paid 30.00 for a 26.99 pedicute. When I told the gal I had calluses that needed extra attention she said βIβll do my bestβ. She spent a total of 3 minted on them! She did not clean under my toenail... Read More
I paid 30.00 for a 26.99 pedicute. When I told the gal I had calluses that needed extra attention she said βIβll do my bestβ. She spent a total of 3 minted on them! She did not clean under my toenails. She went through the motions of filing and cuticle work. She spent a total of 25 minutes on me. I will never go back or recommend this place!!!! I need to go somewhere to get my calluses done! Read Less
Becky H.
9 Mar 2018
REPORT
This has had to have been the worst visit to a nail salon I have had in twenty years! When I didn't agree to the up sale the nice person became agitated and rude! Laughing at an elderly woman who said... Read More
This has had to have been the worst visit to a nail salon I have had in twenty years! When I didn't agree to the up sale the nice person became agitated and rude! Laughing at an elderly woman who said to the nail girl I like your sweater! IT'S a Uniform ! All she had to say was thank you! See the problem is I understand their language we have family members who speak the language. Then when I went to pay the bill she said what bank do you bank at? You need to go to your bank and get cash! A few minutes earlier a customer came in and asked if they take credit and the lady said oh yes we have a machine! So I said No you have a machine!! The nice gentleman that worked on my mother was given a $10.00 tip & when I went get my card back she hung on tightly to it and said I'm not done you need to put your tip on it!!! I said no I just gave him $10.00's and she started yelling at him! Lol not that she deserved anything but this honest review I still gave her a $6.00 tip! Will never ever go back there!!! Read Less
Denise garcia
3 Mar 2018
REPORT
Rude. Owner spent half the time on the phone. Edge of my nails were cricked and my coffin has different lengths and dissapointed
Odessa A.
3 Mar 2018
REPORT
I went in for pedicure & manicure and it was probably the worst experience I've ever had. The service was horrible, my French tip was just awful and they charged me so much. The guy who was working on... Read More
I went in for pedicure & manicure and it was probably the worst experience I've ever had. The service was horrible, my French tip was just awful and they charged me so much. The guy who was working on my pedicure yelled at me and was rude just because I was trying to not mess up my manicure that was going on at the same time as the pedicure and I couldn't do what he wanted. When I spoke to the manager about his rudeness, she said nothing, not even an apology or discount. On top of that I paid 80$ for just a basic pedicure & manicure! I've never even paid that much for getting just acrylic and this was just a simple gel color. Never going back to this place again. Read Less
Mandy C.
3 Feb 2018
REPORT
So friendly and great work!!! They spoke English and were even talkative with us. Loved it!!
Cindy R.
2 Feb 2018
REPORT
Not too sure why all the bad reviews. I've been using Vivian Spa & Nails for a few months now and I am completely happy with the service. My pedicure was one of the best I have ever had. My nails look... Read More
Not too sure why all the bad reviews. I've been using Vivian Spa & Nails for a few months now and I am completely happy with the service. My pedicure was one of the best I have ever had. My nails look amazing as always. Very happy with the quality of work and the service. Read Less
Jackie D.
20 Jan 2018
REPORT
This was the worst pedicure I have ever had I should have run out of there when the selection of polish was so poor. All of them were old and dried out! Big mistake I will never go back!
Sara R.
25 Nov 2017
REPORT
Just came in to get my acrylic nails removed. Patrick ended up helping me. He was very quick and helpful. Enjoyed the experience I had. Will try this place next time I need a set.
Shannon Z.
13 Nov 2017
REPORT
This place is the worst place to get your nails done ! The lady there is so rude ! She didn't listen to what I wanted done and it was way overpriced. My nails started to chip after just two days and w... Read More
This place is the worst place to get your nails done ! The lady there is so rude ! She didn't listen to what I wanted done and it was way overpriced. My nails started to chip after just two days and when I went back in there she just made excuse after excuse after excuse. She told me to come back in and she would fix them so I went back in today and I told her about the reviews I read online. She told me " those people online have nothing better to" the job she did today was worse than the first one I got done and she would only do nine out of my 10 nails because she said my nail was too short to do that one I highly recommend you go someplace else if I could give her negative stars I would. Read Less
Gisella L.
13 Nov 2017
REPORT
Asked for long nails got what Vivian the owner felt like doing , this is not a place I would recommend to anyone who likes the latest fashion nail styles , I would have to agree that in a previous rev... Read More
Asked for long nails got what Vivian the owner felt like doing , this is not a place I would recommend to anyone who likes the latest fashion nail styles , I would have to agree that in a previous review I noticed someone mention how painful it was for a removal in fact it wasn't even my wish to remove Vivian mistakes of putting short nails to begin with . Horrible experience. Yes they are nice to your face but you can tell they are over what they do for a living . Read Less
Brooke M.
30 Sep 2017
REPORT
I went in to have some old acrylics removed and gel put on, the guy RIPPED the nails off and didn't care that i was legitimately wincing and jerking in pain, then ground my real nails down so far they... Read More
I went in to have some old acrylics removed and gel put on, the guy RIPPED the nails off and didn't care that i was legitimately wincing and jerking in pain, then ground my real nails down so far they hurt. On top of that he cut almost every single one of my cuticles to the point of bleeding, and I have more hang nails than when I went in! My gel dried clumpy and started peeling the same night! On top of that the color stained my nail, so under my color is a purple stain on my real nails. Despite all this the woman was insisting I needed my eyebrows and upper lip waxed and would not take no for an answer and even insisted I didn't look good without it. I won't be going back. Read Less
Hiedi Q.
14 Sep 2017
REPORT
Went in this morning right when it opened. Came in to just get a pedicure and Vivian came to assist me and was very fast and great. Less than 30 mins. Love my nails thank you Vivian! Wish you were out... Read More
Went in this morning right when it opened. Came in to just get a pedicure and Vivian came to assist me and was very fast and great. Less than 30 mins. Love my nails thank you Vivian! Wish you were out here in Orange County. Read Less
Melanie N.
3 Sep 2017
REPORT
This place was horrible!! We went there on Labor Day because she was the only place open and we regret it deeply!!! She did my 69 year old mothers mani/pedi in all of 10 min!! I kid you not!! The gent... Read More
This place was horrible!! We went there on Labor Day because she was the only place open and we regret it deeply!!! She did my 69 year old mothers mani/pedi in all of 10 min!! I kid you not!! The gentleman there spent more time on his work but his paint job is very poor. Will never go back and will warn others not to go!! Read Less
V F.
21 Aug 2017
REPORT
Why didn't I read reviews before entering!!! A friend was getting a haircut next door so I came in for a mani/pedi last week. The upsale for gel/acrylic nails was so uncomfortable I decided on only a ... Read More
Why didn't I read reviews before entering!!! A friend was getting a haircut next door so I came in for a mani/pedi last week. The upsale for gel/acrylic nails was so uncomfortable I decided on only a pedicure. From start to finish, I was there 10 minutes. It was not a relaxing experience and everything was rushed, even though no one else was there. The nail beds weren't even completely covered in nail polish and they didn't even clean edges. Worst pedicure ever!!! When I told them it was definitely the fastest, her response was, Β "well you asked for the basic" Β Be warned, go elsewhere. Read Less
Valantines I.
18 Aug 2017
REPORT
The owner is very rude Vivian asian girl terrible customer service they ask for cash for service how about if someone doesn't have any cash only credit or debit card they charge extra one dollar I was... Read More
The owner is very rude Vivian asian girl terrible customer service they ask for cash for service how about if someone doesn't have any cash only credit or debit card they charge extra one dollar I wasn't happy with my pedicure the person who did it for me was using his phone while working on my toes that's not professional I went there the first time to try them out but not happy with my service The color is chipping already on my toes not going their anymore Read Less
Elske Midstokke
15 Jul 2017
REPORT
It was pretty awful, from start to finish. They sat me in the pedicure chair, didn't ask if I was comfortable (chair was straight up, no relaxing for me apparently) didn't ask if the water was comfort... Read More
It was pretty awful, from start to finish. They sat me in the pedicure chair, didn't ask if I was comfortable (chair was straight up, no relaxing for me apparently) didn't ask if the water was comfortable (room temp. Not what I was hoping for).
The pedicure was fine, nothing special. Wouldn't recommend if you wanted a massage cause you aren't going to get more than a pat on your leg.
The manicure was atrocious, they removed my gel with a sander without asking. He doesn't bother cleaning up around my nails, slaps the gel on but not without getting it all over my fingers around nail. Uses clippers to try cleaning up the nails smudges, removes gel from a corner but doesn't fix it. Doesn't put lotion on hand but instead oil. End result, lots of paint around nail and looks messy.
I'm pretty passive and don't care to make complaints cause it makes me nervous. But this was plain sad and disappointing. Read Less
Amanda H.
7 Jul 2017
REPORT
Terrible, sloppy to begin with but it's been less than 24 hours and my "2 week gel pedicure and manicure" that cost $80 is chipping and peeling. Never again. (Pardon the wrinkled toes, just got out of... Read More
Terrible, sloppy to begin with but it's been less than 24 hours and my "2 week gel pedicure and manicure" that cost $80 is chipping and peeling. Never again. (Pardon the wrinkled toes, just got out of the pool) Read Less
Cindy S.
5 Jul 2017
REPORT
ABSOLUTELY HORRIBLE! Β My daughter and I went to relax but instead had a stressful experience. They wouldn't even use the color I picked, she said she knew better. Β I will not go into detail but just k... Read More
ABSOLUTELY HORRIBLE! Β My daughter and I went to relax but instead had a stressful experience. They wouldn't even use the color I picked, she said she knew better. Β I will not go into detail but just know you're going at your own risk. Β $48 dollar are they out of their mind (Mani/pedi) Read Less
Mikaela S.
4 Jul 2017
REPORT
Worst pedicure I've ever had, by a long shot.I drove to about 5 nails salons on July 4th and they were all closed (not surprising). It was my only day off so I was happy when I saw that Vivian's was o... Read More
Worst pedicure I've ever had, by a long shot.I drove to about 5 nails salons on July 4th and they were all closed (not surprising). It was my only day off so I was happy when I saw that Vivian's was open. The older lady did my pedicure, which didn't consist of much. About 30 seconds of massage, "callus removal" (non-existent) and truly the worst application of nail polish I have ever had. Seriously, my German shepherd probably could have done a better job. Don't waste your money or your time on this place. Read Less
Natalie C.
3 Jul 2017
REPORT
I wish I had looked this place up on yelp before going in and supporting their business. I went in on a Saturday morning and it was totally dead, should have been my first clue. I had my fingers done ... Read More
I wish I had looked this place up on yelp before going in and supporting their business. I went in on a Saturday morning and it was totally dead, should have been my first clue. I had my fingers done by Vivian I'm guessing and her mom was doing my feet. The worst manicure and pedicure I've ever had, by far. She literally didn't massage my feet at all or legs, ZERO special treatment. With my hands, she didn't treat my cuticles and barely filed them. I picked a color and said to match my toes and feet and they even screwed that up. My toes were a different color. And then at the end, the grandma shoves my feet into my sandals and I realized when I got home my pinky toenail polish was all jacked up. They had me in and out in 20 minutes and it was $50. Pathetic work. And no one else was in there. You'd think they'd try a little harder Read Less
Christina Aguilar
1 Jul 2017
REPORT
I've been here twice prices are outrages and the out come sucks, I get gel is a higher price but really 80 bucks for a fill and pedi plus tips! I paid 87 for full set and pedi with gel my first time t... Read More
I've been here twice prices are outrages and the out come sucks, I get gel is a higher price but really 80 bucks for a fill and pedi plus tips! I paid 87 for full set and pedi with gel my first time this doesn't make sense. I will not go back! Read Less
Mehran H.
24 Jun 2017
REPORT
The worst Mani/Pedi experience I've ever had! Very rude and unprofessional staff, over priced. Don't recommend this place to anybody.
Shawna T.
13 Jun 2017
REPORT
Perfection. Patrick was SO nice! And they got me right in and did the most professional job. This is my new salon. I found a place that can handle how picky I am with my nails, treats me so kindly, an... Read More
Perfection. Patrick was SO nice! And they got me right in and did the most professional job. This is my new salon. I found a place that can handle how picky I am with my nails, treats me so kindly, and looks very high end without the high end prices. Like I said, perfection. Read Less
Minoli A.
25 May 2017
REPORT
Went there on a whim back in February, didn't see reviews til after. The person who did my nails was very overbearing and bossy, but strangely also friendly in her own way. My nails (gel) manicure las... Read More
Went there on a whim back in February, didn't see reviews til after. The person who did my nails was very overbearing and bossy, but strangely also friendly in her own way. My nails (gel) manicure lasted but a day. It started peeling off by evening. Read Less
Sofia D.
17 May 2017
REPORT
0 stars! FRAUDS!!! THEY OVER CHARGE AND THEY DO A TERRIBLE JOB! 37$ for a FILL! They charge for taking off the gel additional to a fill!! The gel comes off when they drill the top layer off! They char... Read More
0 stars! FRAUDS!!! THEY OVER CHARGE AND THEY DO A TERRIBLE JOB! 37$ for a FILL! They charge for taking off the gel additional to a fill!! The gel comes off when they drill the top layer off! They charge you for it! Then when I called them out on it they called security and tried to say I wasn't paying for the fill!! MIND YOU SHE HAD THE MONEY IN HER HAND! The security guard even looked at her like she was crazy! He apologized to me and told me that this happens all the time with her!! Patrick is rude and uneducated. He told the security guard I was yelling at him and then turns around and yells at me! Lol They threatened to call the cops and I waited with a smile. They never showed up! All talk! Never again! They ruined a really nice day with my mother. But it's all good! After reading the reviews on here I can see I'm not alone! Original post: They have nothing to offer! There are two people working so you have to wait for forever, they don't have any choices for gel polish, there isn't any powder choices either, they want to take your nails off and start all over with their product and they argue with the customer. This place is a hard NO. With all of the nail designs and polishes coming out today this place is outdated and dull! Read Less
Jennifer O.
12 May 2017
REPORT
Expensive and the lady who seems to be running things is extremely rude. She speaks to you in a very demeaning manner and seems like she's angered by everything. They have very little choice for gel p... Read More
Expensive and the lady who seems to be running things is extremely rude. She speaks to you in a very demeaning manner and seems like she's angered by everything. They have very little choice for gel polish colors. The lady was so rude and made me feel unwanted/uncomfortable I was about to walk out after she put the base polish on. Their machines are outdated. I was debating writing 0 for tip and telling her to be nice next time then I felt bad and knew I should still tip but their card machine doesn't even give you the option so that's good, will never come back. Read Less
Ylse L.
26 Apr 2017
REPORT
Vivian, the owner was very rude, she complained the entire time about doing the nail design, saying how hard it was. Even though it was only in one nail in each hand and she changed extra for it. The ... Read More
Vivian, the owner was very rude, she complained the entire time about doing the nail design, saying how hard it was. Even though it was only in one nail in each hand and she changed extra for it. The nail polish dried slow and lumpy, when I mentioned to her that in the past, gel dried fast, she got really pissy. Not sure if she used gel or just charged me for it. When she opened the polish had a faul smell, it could had been expired. Paid $91 for a very poor job, accompanied by bad customer service. I will never go there again. Read Less
Rose Smith
5 Apr 2017
REPORT
A terrible experience. The owner did my pedicure. She rushed, skipped steps and then overcharged me, acting like it was miscommunication. One coat of polish on my toes and the edges aren't even pai... Read More
A terrible experience. The owner did my pedicure. She rushed, skipped steps and then overcharged me, acting like it was miscommunication. One coat of polish on my toes and the edges aren't even painted. I was very clear, and yes, she speaks perfect english. I had a bad experience there 7 years ago, and again 3 years ago. I normally go to Best City Nail. I decided to give her another chance since my daughter works in the same shopping center, and I was waiting for her to get off work. I will NEVER go back. A waste of money. Best City Nail is SOOOOOOOOO much better Read Less
Belinda Z.
26 Feb 2017
REPORT
This place is a FRAUDULENT business, run the other way FAST! Spent over $100+ in services and left a hefty tip, only to have my mom's gel manicure all of 1 day. It started peeling off within one day. ... Read More
This place is a FRAUDULENT business, run the other way FAST! Spent over $100+ in services and left a hefty tip, only to have my mom's gel manicure all of 1 day. It started peeling off within one day. I called the week after and explained what happened, Vivian said to come in so they could fix it, that it was probably the gel. Came in a week and a half later (because I work and don't live in the area), she said it was "wear and tear" and that I would have to pay $15 to get it fixed. After an exchange that quickly escalated because I don't tolerate crooks, I walked out. I knew this place was subpar and overpriced, but would go just to support what is obviously a smaller family-run business. They will try to upswell you to make up for their lack of skills and integrity. Writing the Better Business Bureau to report their unlicensed staff immediately after writing this post. Read Less
Dara M.
20 Feb 2017
REPORT
Well I took my friend and myself to get our nails done here. We both had French pedicures, I got gel on my natural nails and my friend got a full set. I really don't think this place is that bad peopl... Read More
Well I took my friend and myself to get our nails done here. We both had French pedicures, I got gel on my natural nails and my friend got a full set. I really don't think this place is that bad people make it to be. Vivian and Jerry(sorry if I spelled your name wrong) were super friendly. For the only 2 people working, they were very efficient also with other people coming in. They were very fun to talk to and that's a nice change of pace. We all know we're used to uptight nail salons that rush. Or at least it's very common in. I didn't feel rushed at all here. Thank you for everything Vivian and Jerry, my friend and I had a wonderful experience. Read Less
Tina D.
30 Jan 2017
REPORT
Came to get my daughters nails done and feel like we're an inconvenience . Β There's only 2 people working and feel rushed. I've been getting my nails done for decades and also in the industry. Β So whe... Read More
Came to get my daughters nails done and feel like we're an inconvenience . Β There's only 2 people working and feel rushed. I've been getting my nails done for decades and also in the industry. Β So when a white lie is told so you can dbl book or put us aside for a nail color change on the person that came in after us, then that's not customer service. Β I would have been happier if I was told they didn't have time... On a positive note! The owner is very nice and caring person. She even gave her complimentary crystals for her bday! I just think that if there were more people working then we would have been treated differently!!! Read Less
Linda V.
17 Jan 2017
REPORT
I will NOT be returning. The lack of hygiene was appalling. Vivian sucked the acetone my nails soaked in (dirty from gel residue) back into the container to REUSE. She cleaned my bowl with a napkin sh... Read More
I will NOT be returning. The lack of hygiene was appalling. Vivian sucked the acetone my nails soaked in (dirty from gel residue) back into the container to REUSE. She cleaned my bowl with a napkin she grabbed from the TRASH CAN. Β She called an oil massage a manicure and suggested I do chrome on two nails but failed to tell me she was gonna charge me $5. My nails look okay and she was fast but not worth all the corners she cut. I did not get value nor did I enjoy my experience. Read Less
Amber Aguilar
5 Jan 2017
REPORT
She ruined my eyebrows, I always tell her that I prefer my eyebrows thicker but she didn't listen and now they are super thin! I hate how I look right now! She is very rude if you tell her what you wa... Read More
She ruined my eyebrows, I always tell her that I prefer my eyebrows thicker but she didn't listen and now they are super thin! I hate how I look right now! She is very rude if you tell her what you want if it doesn't correspond with what she thinks. And she charges way more than what she is supposed to. I'm never going back there again. Please don't waste your time with this place! Read Less
Marie N.
3 Jan 2017
REPORT
This place doesn't deserve stars! I thought I would be spontaneous and go to a different nail salon today .. heck why not ? Damn .. this lady is rushing so much .. she didn't even remove my cuticles .... Read More
This place doesn't deserve stars! I thought I would be spontaneous and go to a different nail salon today .. heck why not ? Damn .. this lady is rushing so much .. she didn't even remove my cuticles .. all their nail polish on the wall is old and empty bottles .. what the heck ? This lady is just so rude . I hope she's not the owner bec if she was that sucks bec she's about to lose this nail salon . She's rude ! She doesn't do a good job cleaning nails . The nail polish coat she put was so thin .. not even a clear topCoat . Cheap place !!!! never again ! Don't come here ! She's getting no tip . With this kind of bad business .. she's going to lose this nail salon ! Sorry to say but Customer service and an actual good service is what's needed to keep this business running . Vivian salon will close soon if they don't change this bad service . Trust me ! Don't come here ! I will tell all my friends and family never to come here ! This place sucks ! Read Less
Andrew Zevallos
29 Nov 2016
REPORT
The owner was rude. Laying her head on the table talking on her cell phone (not in English) my nail broke after just two days. I went back and had them fixed and it was an agreement like it was my fau... Read More
The owner was rude. Laying her head on the table talking on her cell phone (not in English) my nail broke after just two days. I went back and had them fixed and it was an agreement like it was my fault. I get my nails done and they last for at least 3 weeks. I got home and read all the bad reviews on yelp. Not worth the money. Stay away Read Less
Sharon C.
27 Sep 2016
REPORT
When I come in for a mani pedi it's cuz my nails need it... I left with my nails looking exactly the way they did when I came in. I had to tell the girl that I did not like the way she was rushing & r... Read More
When I come in for a mani pedi it's cuz my nails need it... I left with my nails looking exactly the way they did when I came in. I had to tell the girl that I did not like the way she was rushing & remind her that she did not take off my cuticles. I told her I just looked you guys up on yelp. I said all your reviews are bad!! She made excuses for them... but they were all that n point with exactly what I was thinking.... at the end I had to say your tip is on yelp. Read Less
Ashmore B.
27 Aug 2016
REPORT
$75 for the worst manicure I've ever had. This is the 2nd time I've been here so I assumed I got a terrible tech the first time but nope, terrible is the norm it appears. Manicurist didn't even touch ... Read More
$75 for the worst manicure I've ever had. This is the 2nd time I've been here so I assumed I got a terrible tech the first time but nope, terrible is the norm it appears. Manicurist didn't even touch my cuticles. When I asked if they could trim them, they cut me so bad I bled the rest of the 30 min I was there. They slapped the paint on so fast it got everywhere. Rush job, not qualified to touch humans and def not worth $75. Lesson learned! Always trust the power of the Yelp reviews before you try a new business, seems all the reviews for this place are spot on :( Read Less
Overpriced! Her technicians were nice but I paid $53 (not including tip) for a basic pedicure and basic gel manicure π€¨ Never going back! It was Friday and I was the only one in there... smh
Kayla Luce
16 May 2018
REPORT
βββββ
REPORT
Dont go here! Terrible 10 min service rude and overpriced and even after she told me $23 when she was done said $26 on card ok like no then she was like how much u gonna add on for me and kept staring... Read More
Dont go here! Terrible 10 min service rude and overpriced and even after she told me $23 when she was done said $26 on card ok like no then she was like how much u gonna add on for me and kept staring at me, paid $30 for full set which 3 nails popped off 1 in 3 days and other two in a week TERRIBLE Read Less
Stephanie Landa
6 May 2018
REPORT
βββββ
REPORT
I have had nails for 25 years and this was the worst experience ever. Vivian in particular took care of me she put on a full set and the whole time was very standoffish. I tipped her very very well co... Read More
I have had nails for 25 years and this was the worst experience ever. Vivian in particular took care of me she put on a full set and the whole time was very standoffish. I tipped her very very well considering. I always tip well. Second time I came in she was on the phone to her phone company bitching abt her service. Patrick proceeded to take my nails off and do most of the work while she stayed on the phone. I told her I had an appt and she came over to do my nails still on the phone with whoever the WHOLE TIME. Very rude!!! The service was beyond terrible and not even two weeks yet all my nails are lifting and half are off. They use very cheap products and would definitely not recommend them to ANYONE!!! As well when taking my nails off one of them was pretty much ripped off bleeding and painful. Really? How can they stay in business? Read Less
Beth Boteler
8 Apr 2018
REPORT
βββββ
REPORT
I paid 30.00 for a 26.99 pedicute. When I told the gal I had calluses that needed extra attention she said βIβll do my bestβ. She spent a total of 3 minted on them! She did not clean under my toenail... Read More
I paid 30.00 for a 26.99 pedicute. When I told the gal I had calluses that needed extra attention she said βIβll do my bestβ. She spent a total of 3 minted on them! She did not clean under my toenails. She went through the motions of filing and cuticle work. She spent a total of 25 minutes on me. I will never go back or recommend this place!!!! I need to go somewhere to get my calluses done! Read Less
Becky H.
9 Mar 2018
REPORT
βββββ
REPORT
This has had to have been the worst visit to a nail salon I have had in twenty years! When I didn't agree to the up sale the nice person became agitated and rude! Laughing at an elderly woman who said... Read More
This has had to have been the worst visit to a nail salon I have had in twenty years! When I didn't agree to the up sale the nice person became agitated and rude! Laughing at an elderly woman who said to the nail girl I like your sweater! IT'S a Uniform ! All she had to say was thank you! See the problem is I understand their language we have family members who speak the language. Then when I went to pay the bill she said what bank do you bank at? You need to go to your bank and get cash! A few minutes earlier a customer came in and asked if they take credit and the lady said oh yes we have a machine! So I said No you have a machine!! The nice gentleman that worked on my mother was given a $10.00 tip & when I went get my card back she hung on tightly to it and said I'm not done you need to put your tip on it!!! I said no I just gave him $10.00's and she started yelling at him! Lol not that she deserved anything but this honest review I still gave her a $6.00 tip! Will never ever go back there!!! Read Less
Denise garcia
3 Mar 2018
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Rude. Owner spent half the time on the phone. Edge of my nails were cricked and my coffin has different lengths and dissapointed
Odessa A.
3 Mar 2018
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I went in for pedicure & manicure and it was probably the worst experience I've ever had. The service was horrible, my French tip was just awful and they charged me so much. The guy who was working on... Read More
I went in for pedicure & manicure and it was probably the worst experience I've ever had. The service was horrible, my French tip was just awful and they charged me so much. The guy who was working on my pedicure yelled at me and was rude just because I was trying to not mess up my manicure that was going on at the same time as the pedicure and I couldn't do what he wanted. When I spoke to the manager about his rudeness, she said nothing, not even an apology or discount. On top of that I paid 80$ for just a basic pedicure & manicure! I've never even paid that much for getting just acrylic and this was just a simple gel color. Never going back to this place again. Read Less
Mandy C.
3 Feb 2018
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So friendly and great work!!! They spoke English and were even talkative with us. Loved it!!
Cindy R.
2 Feb 2018
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Not too sure why all the bad reviews. I've been using Vivian Spa & Nails for a few months now and I am completely happy with the service. My pedicure was one of the best I have ever had. My nails look... Read More
Not too sure why all the bad reviews. I've been using Vivian Spa & Nails for a few months now and I am completely happy with the service. My pedicure was one of the best I have ever had. My nails look amazing as always. Very happy with the quality of work and the service. Read Less
Jackie D.
20 Jan 2018
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This was the worst pedicure I have ever had I should have run out of there when the selection of polish was so poor. All of them were old and dried out! Big mistake I will never go back!
Sara R.
25 Nov 2017
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Just came in to get my acrylic nails removed. Patrick ended up helping me. He was very quick and helpful. Enjoyed the experience I had. Will try this place next time I need a set.
Shannon Z.
13 Nov 2017
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This place is the worst place to get your nails done ! The lady there is so rude ! She didn't listen to what I wanted done and it was way overpriced. My nails started to chip after just two days and w... Read More
This place is the worst place to get your nails done ! The lady there is so rude ! She didn't listen to what I wanted done and it was way overpriced. My nails started to chip after just two days and when I went back in there she just made excuse after excuse after excuse. She told me to come back in and she would fix them so I went back in today and I told her about the reviews I read online. She told me " those people online have nothing better to" the job she did today was worse than the first one I got done and she would only do nine out of my 10 nails because she said my nail was too short to do that one I highly recommend you go someplace else if I could give her negative stars I would. Read Less
Gisella L.
13 Nov 2017
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Asked for long nails got what Vivian the owner felt like doing , this is not a place I would recommend to anyone who likes the latest fashion nail styles , I would have to agree that in a previous rev... Read More
Asked for long nails got what Vivian the owner felt like doing , this is not a place I would recommend to anyone who likes the latest fashion nail styles , I would have to agree that in a previous review I noticed someone mention how painful it was for a removal in fact it wasn't even my wish to remove Vivian mistakes of putting short nails to begin with . Horrible experience. Yes they are nice to your face but you can tell they are over what they do for a living . Read Less
Brooke M.
30 Sep 2017
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I went in to have some old acrylics removed and gel put on, the guy RIPPED the nails off and didn't care that i was legitimately wincing and jerking in pain, then ground my real nails down so far they... Read More
I went in to have some old acrylics removed and gel put on, the guy RIPPED the nails off and didn't care that i was legitimately wincing and jerking in pain, then ground my real nails down so far they hurt. On top of that he cut almost every single one of my cuticles to the point of bleeding, and I have more hang nails than when I went in! My gel dried clumpy and started peeling the same night! On top of that the color stained my nail, so under my color is a purple stain on my real nails. Despite all this the woman was insisting I needed my eyebrows and upper lip waxed and would not take no for an answer and even insisted I didn't look good without it. I won't be going back. Read Less
Hiedi Q.
14 Sep 2017
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Went in this morning right when it opened. Came in to just get a pedicure and Vivian came to assist me and was very fast and great. Less than 30 mins. Love my nails thank you Vivian! Wish you were out... Read More
Went in this morning right when it opened. Came in to just get a pedicure and Vivian came to assist me and was very fast and great. Less than 30 mins. Love my nails thank you Vivian! Wish you were out here in Orange County. Read Less
Melanie N.
3 Sep 2017
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This place was horrible!! We went there on Labor Day because she was the only place open and we regret it deeply!!! She did my 69 year old mothers mani/pedi in all of 10 min!! I kid you not!! The gent... Read More
This place was horrible!! We went there on Labor Day because she was the only place open and we regret it deeply!!! She did my 69 year old mothers mani/pedi in all of 10 min!! I kid you not!! The gentleman there spent more time on his work but his paint job is very poor. Will never go back and will warn others not to go!! Read Less
V F.
21 Aug 2017
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Why didn't I read reviews before entering!!! A friend was getting a haircut next door so I came in for a mani/pedi last week. The upsale for gel/acrylic nails was so uncomfortable I decided on only a ... Read More
Why didn't I read reviews before entering!!! A friend was getting a haircut next door so I came in for a mani/pedi last week. The upsale for gel/acrylic nails was so uncomfortable I decided on only a pedicure. From start to finish, I was there 10 minutes. It was not a relaxing experience and everything was rushed, even though no one else was there. The nail beds weren't even completely covered in nail polish and they didn't even clean edges. Worst pedicure ever!!! When I told them it was definitely the fastest, her response was, Β "well you asked for the basic" Β Be warned, go elsewhere. Read Less
Valantines I.
18 Aug 2017
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The owner is very rude Vivian asian girl terrible customer service they ask for cash for service how about if someone doesn't have any cash only credit or debit card they charge extra one dollar I was... Read More
The owner is very rude Vivian asian girl terrible customer service they ask for cash for service how about if someone doesn't have any cash only credit or debit card they charge extra one dollar I wasn't happy with my pedicure the person who did it for me was using his phone while working on my toes that's not professional I went there the first time to try them out but not happy with my service The color is chipping already on my toes not going their anymore Read Less
Elske Midstokke
15 Jul 2017
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It was pretty awful, from start to finish. They sat me in the pedicure chair, didn't ask if I was comfortable (chair was straight up, no relaxing for me apparently) didn't ask if the water was comfort... Read More
It was pretty awful, from start to finish. They sat me in the pedicure chair, didn't ask if I was comfortable (chair was straight up, no relaxing for me apparently) didn't ask if the water was comfortable (room temp. Not what I was hoping for).
The pedicure was fine, nothing special. Wouldn't recommend if you wanted a massage cause you aren't going to get more than a pat on your leg.
The manicure was atrocious, they removed my gel with a sander without asking. He doesn't bother cleaning up around my nails, slaps the gel on but not without getting it all over my fingers around nail. Uses clippers to try cleaning up the nails smudges, removes gel from a corner but doesn't fix it. Doesn't put lotion on hand but instead oil. End result, lots of paint around nail and looks messy.
I'm pretty passive and don't care to make complaints cause it makes me nervous. But this was plain sad and disappointing. Read Less
Amanda H.
7 Jul 2017
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Terrible, sloppy to begin with but it's been less than 24 hours and my "2 week gel pedicure and manicure" that cost $80 is chipping and peeling. Never again. (Pardon the wrinkled toes, just got out of... Read More
Terrible, sloppy to begin with but it's been less than 24 hours and my "2 week gel pedicure and manicure" that cost $80 is chipping and peeling. Never again. (Pardon the wrinkled toes, just got out of the pool) Read Less
Cindy S.
5 Jul 2017
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ABSOLUTELY HORRIBLE! Β My daughter and I went to relax but instead had a stressful experience. They wouldn't even use the color I picked, she said she knew better. Β I will not go into detail but just k... Read More
ABSOLUTELY HORRIBLE! Β My daughter and I went to relax but instead had a stressful experience. They wouldn't even use the color I picked, she said she knew better. Β I will not go into detail but just know you're going at your own risk. Β $48 dollar are they out of their mind (Mani/pedi) Read Less
Mikaela S.
4 Jul 2017
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Worst pedicure I've ever had, by a long shot.I drove to about 5 nails salons on July 4th and they were all closed (not surprising). It was my only day off so I was happy when I saw that Vivian's was o... Read More
Worst pedicure I've ever had, by a long shot.I drove to about 5 nails salons on July 4th and they were all closed (not surprising). It was my only day off so I was happy when I saw that Vivian's was open. The older lady did my pedicure, which didn't consist of much. About 30 seconds of massage, "callus removal" (non-existent) and truly the worst application of nail polish I have ever had. Seriously, my German shepherd probably could have done a better job. Don't waste your money or your time on this place. Read Less
Natalie C.
3 Jul 2017
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I wish I had looked this place up on yelp before going in and supporting their business. I went in on a Saturday morning and it was totally dead, should have been my first clue. I had my fingers done ... Read More
I wish I had looked this place up on yelp before going in and supporting their business. I went in on a Saturday morning and it was totally dead, should have been my first clue. I had my fingers done by Vivian I'm guessing and her mom was doing my feet. The worst manicure and pedicure I've ever had, by far. She literally didn't massage my feet at all or legs, ZERO special treatment. With my hands, she didn't treat my cuticles and barely filed them. I picked a color and said to match my toes and feet and they even screwed that up. My toes were a different color. And then at the end, the grandma shoves my feet into my sandals and I realized when I got home my pinky toenail polish was all jacked up. They had me in and out in 20 minutes and it was $50. Pathetic work. And no one else was in there. You'd think they'd try a little harder Read Less
Christina Aguilar
1 Jul 2017
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I've been here twice prices are outrages and the out come sucks, I get gel is a higher price but really 80 bucks for a fill and pedi plus tips! I paid 87 for full set and pedi with gel my first time t... Read More
I've been here twice prices are outrages and the out come sucks, I get gel is a higher price but really 80 bucks for a fill and pedi plus tips! I paid 87 for full set and pedi with gel my first time this doesn't make sense. I will not go back! Read Less
Mehran H.
24 Jun 2017
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The worst Mani/Pedi experience I've ever had! Very rude and unprofessional staff, over priced. Don't recommend this place to anybody.
Shawna T.
13 Jun 2017
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Perfection. Patrick was SO nice! And they got me right in and did the most professional job. This is my new salon. I found a place that can handle how picky I am with my nails, treats me so kindly, an... Read More
Perfection. Patrick was SO nice! And they got me right in and did the most professional job. This is my new salon. I found a place that can handle how picky I am with my nails, treats me so kindly, and looks very high end without the high end prices. Like I said, perfection. Read Less
Minoli A.
25 May 2017
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Went there on a whim back in February, didn't see reviews til after. The person who did my nails was very overbearing and bossy, but strangely also friendly in her own way. My nails (gel) manicure las... Read More
Went there on a whim back in February, didn't see reviews til after. The person who did my nails was very overbearing and bossy, but strangely also friendly in her own way. My nails (gel) manicure lasted but a day. It started peeling off by evening. Read Less
Sofia D.
17 May 2017
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0 stars! FRAUDS!!! THEY OVER CHARGE AND THEY DO A TERRIBLE JOB! 37$ for a FILL! They charge for taking off the gel additional to a fill!! The gel comes off when they drill the top layer off! They char... Read More
0 stars! FRAUDS!!! THEY OVER CHARGE AND THEY DO A TERRIBLE JOB! 37$ for a FILL! They charge for taking off the gel additional to a fill!! The gel comes off when they drill the top layer off! They charge you for it! Then when I called them out on it they called security and tried to say I wasn't paying for the fill!! MIND YOU SHE HAD THE MONEY IN HER HAND! The security guard even looked at her like she was crazy! He apologized to me and told me that this happens all the time with her!! Patrick is rude and uneducated. He told the security guard I was yelling at him and then turns around and yells at me! Lol They threatened to call the cops and I waited with a smile. They never showed up! All talk! Never again! They ruined a really nice day with my mother. But it's all good! After reading the reviews on here I can see I'm not alone! Original post: They have nothing to offer! There are two people working so you have to wait for forever, they don't have any choices for gel polish, there isn't any powder choices either, they want to take your nails off and start all over with their product and they argue with the customer. This place is a hard NO. With all of the nail designs and polishes coming out today this place is outdated and dull! Read Less
Jennifer O.
12 May 2017
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Expensive and the lady who seems to be running things is extremely rude. She speaks to you in a very demeaning manner and seems like she's angered by everything. They have very little choice for gel p... Read More
Expensive and the lady who seems to be running things is extremely rude. She speaks to you in a very demeaning manner and seems like she's angered by everything. They have very little choice for gel polish colors. The lady was so rude and made me feel unwanted/uncomfortable I was about to walk out after she put the base polish on. Their machines are outdated. I was debating writing 0 for tip and telling her to be nice next time then I felt bad and knew I should still tip but their card machine doesn't even give you the option so that's good, will never come back. Read Less
Ylse L.
26 Apr 2017
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Vivian, the owner was very rude, she complained the entire time about doing the nail design, saying how hard it was. Even though it was only in one nail in each hand and she changed extra for it. The ... Read More
Vivian, the owner was very rude, she complained the entire time about doing the nail design, saying how hard it was. Even though it was only in one nail in each hand and she changed extra for it. The nail polish dried slow and lumpy, when I mentioned to her that in the past, gel dried fast, she got really pissy. Not sure if she used gel or just charged me for it. When she opened the polish had a faul smell, it could had been expired. Paid $91 for a very poor job, accompanied by bad customer service. I will never go there again. Read Less
Rose Smith
5 Apr 2017
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A terrible experience. The owner did my pedicure. She rushed, skipped steps and then overcharged me, acting like it was miscommunication. One coat of polish on my toes and the edges aren't even pai... Read More
A terrible experience. The owner did my pedicure. She rushed, skipped steps and then overcharged me, acting like it was miscommunication. One coat of polish on my toes and the edges aren't even painted. I was very clear, and yes, she speaks perfect english. I had a bad experience there 7 years ago, and again 3 years ago. I normally go to Best City Nail. I decided to give her another chance since my daughter works in the same shopping center, and I was waiting for her to get off work. I will NEVER go back. A waste of money. Best City Nail is SOOOOOOOOO much better Read Less
Belinda Z.
26 Feb 2017
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This place is a FRAUDULENT business, run the other way FAST! Spent over $100+ in services and left a hefty tip, only to have my mom's gel manicure all of 1 day. It started peeling off within one day. ... Read More
This place is a FRAUDULENT business, run the other way FAST! Spent over $100+ in services and left a hefty tip, only to have my mom's gel manicure all of 1 day. It started peeling off within one day. I called the week after and explained what happened, Vivian said to come in so they could fix it, that it was probably the gel. Came in a week and a half later (because I work and don't live in the area), she said it was "wear and tear" and that I would have to pay $15 to get it fixed. After an exchange that quickly escalated because I don't tolerate crooks, I walked out. I knew this place was subpar and overpriced, but would go just to support what is obviously a smaller family-run business. They will try to upswell you to make up for their lack of skills and integrity. Writing the Better Business Bureau to report their unlicensed staff immediately after writing this post. Read Less
Dara M.
20 Feb 2017
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Well I took my friend and myself to get our nails done here. We both had French pedicures, I got gel on my natural nails and my friend got a full set. I really don't think this place is that bad peopl... Read More
Well I took my friend and myself to get our nails done here. We both had French pedicures, I got gel on my natural nails and my friend got a full set. I really don't think this place is that bad people make it to be. Vivian and Jerry(sorry if I spelled your name wrong) were super friendly. For the only 2 people working, they were very efficient also with other people coming in. They were very fun to talk to and that's a nice change of pace. We all know we're used to uptight nail salons that rush. Or at least it's very common in. I didn't feel rushed at all here. Thank you for everything Vivian and Jerry, my friend and I had a wonderful experience. Read Less
Tina D.
30 Jan 2017
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Came to get my daughters nails done and feel like we're an inconvenience . Β There's only 2 people working and feel rushed. I've been getting my nails done for decades and also in the industry. Β So whe... Read More
Came to get my daughters nails done and feel like we're an inconvenience . Β There's only 2 people working and feel rushed. I've been getting my nails done for decades and also in the industry. Β So when a white lie is told so you can dbl book or put us aside for a nail color change on the person that came in after us, then that's not customer service. Β I would have been happier if I was told they didn't have time... On a positive note! The owner is very nice and caring person. She even gave her complimentary crystals for her bday! I just think that if there were more people working then we would have been treated differently!!! Read Less
Linda V.
17 Jan 2017
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I will NOT be returning. The lack of hygiene was appalling. Vivian sucked the acetone my nails soaked in (dirty from gel residue) back into the container to REUSE. She cleaned my bowl with a napkin sh... Read More
I will NOT be returning. The lack of hygiene was appalling. Vivian sucked the acetone my nails soaked in (dirty from gel residue) back into the container to REUSE. She cleaned my bowl with a napkin she grabbed from the TRASH CAN. Β She called an oil massage a manicure and suggested I do chrome on two nails but failed to tell me she was gonna charge me $5. My nails look okay and she was fast but not worth all the corners she cut. I did not get value nor did I enjoy my experience. Read Less
Amber Aguilar
5 Jan 2017
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She ruined my eyebrows, I always tell her that I prefer my eyebrows thicker but she didn't listen and now they are super thin! I hate how I look right now! She is very rude if you tell her what you wa... Read More
She ruined my eyebrows, I always tell her that I prefer my eyebrows thicker but she didn't listen and now they are super thin! I hate how I look right now! She is very rude if you tell her what you want if it doesn't correspond with what she thinks. And she charges way more than what she is supposed to. I'm never going back there again. Please don't waste your time with this place! Read Less
Marie N.
3 Jan 2017
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This place doesn't deserve stars! I thought I would be spontaneous and go to a different nail salon today .. heck why not ? Damn .. this lady is rushing so much .. she didn't even remove my cuticles .... Read More
This place doesn't deserve stars! I thought I would be spontaneous and go to a different nail salon today .. heck why not ? Damn .. this lady is rushing so much .. she didn't even remove my cuticles .. all their nail polish on the wall is old and empty bottles .. what the heck ? This lady is just so rude . I hope she's not the owner bec if she was that sucks bec she's about to lose this nail salon . She's rude ! She doesn't do a good job cleaning nails . The nail polish coat she put was so thin .. not even a clear topCoat . Cheap place !!!! never again ! Don't come here ! She's getting no tip . With this kind of bad business .. she's going to lose this nail salon ! Sorry to say but Customer service and an actual good service is what's needed to keep this business running . Vivian salon will close soon if they don't change this bad service . Trust me ! Don't come here ! I will tell all my friends and family never to come here ! This place sucks ! Read Less
Andrew Zevallos
29 Nov 2016
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The owner was rude. Laying her head on the table talking on her cell phone (not in English) my nail broke after just two days. I went back and had them fixed and it was an agreement like it was my fau... Read More
The owner was rude. Laying her head on the table talking on her cell phone (not in English) my nail broke after just two days. I went back and had them fixed and it was an agreement like it was my fault. I get my nails done and they last for at least 3 weeks. I got home and read all the bad reviews on yelp. Not worth the money. Stay away Read Less
Sharon C.
27 Sep 2016
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When I come in for a mani pedi it's cuz my nails need it... I left with my nails looking exactly the way they did when I came in. I had to tell the girl that I did not like the way she was rushing & r... Read More
When I come in for a mani pedi it's cuz my nails need it... I left with my nails looking exactly the way they did when I came in. I had to tell the girl that I did not like the way she was rushing & remind her that she did not take off my cuticles. I told her I just looked you guys up on yelp. I said all your reviews are bad!! She made excuses for them... but they were all that n point with exactly what I was thinking.... at the end I had to say your tip is on yelp. Read Less
Ashmore B.
27 Aug 2016
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$75 for the worst manicure I've ever had. This is the 2nd time I've been here so I assumed I got a terrible tech the first time but nope, terrible is the norm it appears. Manicurist didn't even touch ... Read More
$75 for the worst manicure I've ever had. This is the 2nd time I've been here so I assumed I got a terrible tech the first time but nope, terrible is the norm it appears. Manicurist didn't even touch my cuticles. When I asked if they could trim them, they cut me so bad I bled the rest of the 30 min I was there. They slapped the paint on so fast it got everywhere. Rush job, not qualified to touch humans and def not worth $75. Lesson learned! Always trust the power of the Yelp reviews before you try a new business, seems all the reviews for this place are spot on :( Read Less