I like this place. I used to live in Diamond Bar and would drive back there to get my nails done. Now I found Katie. So happy with her. She is so good. The place is clean and they attend to their clients. Read Less

I was visiting out of town for a wedding and my friend who lives in Temecula recommended this place. Was super disappointed with their level of detail. I got a shellac mani and pedi. My nails were filed uneven, she left one of my nails broken, and barely trimmed my cuticles. And by barely, I mean she spent about 2 minutes TOTAL trimming the cuticles on my fingers and toes. And after the whole mediocre experience, I told her I authorize a $10 tip on my card. Upon receiving my card back, she actually gave herself a $20 tip. So unacceptable and very unprofessional. I am SO disappointed. Read Less

I've been going here for 17 years. Made an appointment for my daughter to have her nails done and eye brows waxed for prom. Our appointment was at 3 and we were a bit late and walked in at 3:12. The man who was there tried to be accommodating, but the owner was rude and yelled at me for being a few minutes late - while she was working on another customer - which is just plain rude. They also said I didn't have an appointment, which is false because I made the appointment yesterday when they didn't have openings for that day. Such a bummer I have to find a new salon. Read Less

I love my nail tech Vanessa!  Wherever she goes I go...she has been doing my nails for many years and since she's been at Nails Now she has shared how much happier she is.  I can totally see why...Nails Now takes pride in cleanliness and customer service.  If want you want your nails done call Nails Now and ask for my girl Vanessa!  You won't be disappointed! Read Less

Ive been coming to my nail place for over a year now and have never been disappointed before. My nail lady left but I figured I would come back, I'm sitting here with one nail bleeding and being told it's extra for coffin.. never have I been charged and I explained that to her , letting her know it's not a big deal just never happened before . She tells me she won't charge me this time because I'm young and probably don't have the money.. when you cut me I didn't care, things happen but when you insult me by saying I'm young and probably can't afford to get my nails done the way I want, makes me really want to show you how a real "young" person tips... I'll be sharing a pic after this experience is over. Hoping others have a better experience then I am right now ... I still haven't been disappointed with the nail work but we will see what happens now. Read Less

This place is a definite no go!! I got acrylics with gel polish and they are all uneven. My left hand is way shorter than my right hand and the filing is all uneven so the tops of the nail has bumps on it. The lady seemed to move very quickly thru the process even though they weren't busy. My boyfriend got a pedicure and he was unhappy as well. She cut his nails way too short and now he has ingrown nails. It's safe to say we won't be coming back to this place. Read Less

It is hit or miss with this place.   There are a few technicians who are fantastic but others that are less than okay.   The owners are great people and if you go here I would highly recommend making an appointment with Susan.The problem I've had is two toe infections from here.  It took me quite awhile to recover from the first one and now I have another infection due to the fact that they cut down the side of your toenails leaving more of a possibility to get an ingrown toenail.  Despite me telling them not to cut down the sides of my nails it's been done over and over.  I don't understand the logic of doing this because it is well known that to avoid ingrown toenails you should always cut the toenail straight across.There is one lady there who I try to avoid. Her name starts with a V.  She makes me uncomfortable and always calls me "baby".  I had wanted to have my callouses removed with the dremel (which is a paid service) for one of the pedis I got from her.  I paid for it yet all she did use was the rectangular block file and not the dremel.  Needless to say my callouses were still there when I left.  I felt like I got ripped off but decided not to complain and to just go back and request another tech.About appointments, I had made 2 appointments and showed up for them and then was told I didn't have an appointment that day.  I had to leave and come back so I don't really make appointments anymore. Read Less

I go to Nails Now all the time. They are always so friendly and efficient. My favorite nail lady is Vanessa. She is super sweet and is very talented. She always make my nails beautiful and her designs are out of this world. Read Less

Went to get my nails done in memory of my aunt who recently passed. I absolutely love my nails. I the nail lady a butterfly and she wasn't sure about the purple but when I told her why I wanted purple she did whatever it took and it couldn't have turned out better! So in love! Read Less

Tina is no longer with the Salon. I give them 3 stars because I am a person who loves designs I get my nails done every two weeks. Cindy does a great job but do not ask for a design she will do everything possible to not do a design or talk you out of it. Great prices! But make an appointment otherwise you will either sit and wait or will have to return another day Read Less

I went back to have my nails fixed from a horrible fill job done last week.  I was charged for gels last week even though I requested acrylic. They charged me $20.00 last week and today charged me $18.00 to fix. I'm happy with the fill job this time, but since I had to pay for a new fill opposed to them correcting a bad nail job...I won't ever return.  Bad customer service. Read Less

My friend brought me here the other day she said they were really good. She is completely happy with her nails I however Am Not So Satisfied after paying $45 plus tip. Even though the women there were extremely nice I'm just not satisfied with the outcome on my nails. The lady that did my nails cut my thumb not with a dremel but with a nail file even after know if she noticed she did it she continued to work. I did not have a set of nails on they were brand new and if you look closely enough you'll see the lines on my nail bed of where some of the acrylic was not filed down far enough. Even know it was a crappy job for the most part they look decent however I will not be going back I did not even want to go back to have them fixed. Read Less

The man seemed very nice. Greeted me and offer me something to drink. Thought I'd have a good experience and maybe I could come back but I will not be coming back ever. The lady that did my nails (station 4) rushed the whole process and wasn't even nice. Resulting in one of my nails have a small crack in it cause she over buffed it! Then she handed me off to her coworker cause she had someone for an appointment. The lady painting my nails just didn't want to be there. She was unfriendly, in a hurry and sloppy w the nail polish. Whatever happened to customer service?! I understand if you have another client but you need to focus on all your clients and give all of them a great experience. Definitely not ever coming back for this crap!! Read Less

The first time I went here was amazing which is why I went back again a second time. I made an appointment for 5:30 and I arrived on time and sat waiting until 5:50 and they said someone could start my toes but it would be another 20 minutes until I got my nails started. I didn't have time to sit around and wait and the woman told me she didn't have time because she had another appointment coming. What about MY appointment? So I walked out because I didn't have time to sit around and wait. I needed my toes and nails done that day for a photoshoot. I went to the nail salon around the corner in the same lot and they were great. Read Less

I had just got my nails done on Sunday 7/24/16. I got acrylics and usually every place I've been to charges $25 for a full set. I paid $30 for my regular nail polish acrylics . The lady told me it $5 extra to shape them . every other place I've been doesn't charge you to shape them because it's included in the price. I was very dissapointed with this place and let alone the people who work there. The lady I had not only cut me but did a really bad job . My nails are chipping and the color is already coming off after less than a week! I will never go here again . I've never been to a nail salon and had such a bad experience Read Less

I scheduled an appt. here for three pedicures and two manicures. It was our late Mother's Day celebration. My sister and I brought our mom here. I convinced my mom to get a pedicure although she was super hesitant. We were taken care of by some great nail technicians. I really need to learn their names! I came in with a previous gel manicure done by one of their nail technicians. She did a fantastic job, but she ended up taking care of my mom this time. She pulled out all the stops for her. They did deep tissue massages and skin exfoliates for her. My mom felt very pampered. She felt comfortable enough to have a conversation with her although their English can be difficult to understand sometimes. They're super friendly. They're not rude at all, they don't have conversations about you in Vietnamese, in front of you. I had my toes done by one gal and she did a great job but the one that did my gel manicure could have done better. I would've preferred that the gal who did my gel manicure the last time (the woman who was taking care of my mom this time) do my nails. But the day wasn't about me. so I let my mom enjoy her work. Overall, they take good care of you. Definitely make an appointment they seem to be very busy, and definitely appreciate business as long as it's scheduled a head of time. I need to learn my lady's name! She did such a great job! Need to book personal appointments with her. Read Less

There's no excuse for not writing this review sooner. Helen was the first person to ever do my nails, I got my first full set from her when I was 16! 11 years later I still plan trips from LAS VEGAS to see her and get my nails done. She is 100% talented and your nails will be perfect. I'm very picky, very OCD and Helen listens to what you want and gets it done! Go try it out! You won't be disappointed! Read Less

This was my first time here and it was One of the best pedicures I have had! I got the $28.00 pedi which Philip took his time and did an excellent job! I will definitely be back again! Thanks Philip and the customer service was great! Read Less

I had one of the best pedicures here and for $30 dollars.  I've spent a lot more and been disappointed but not here.  It's small and the lady working on my horrible feet was all business   It's now my go to place Read Less

Helen does my nails and they are so pretty! She is fun to speak with and don't listen to any of the haters that give negative reviews! I don't understand it???? I was referred to Helen by a good friend and am very thankful...... Thanks Jackie.... Love ya! Read Less

Wow, where do I start. Yesterday morning I went to this salon to get my nails done for my Holiday party, so my nails will not look trashed after cooking and setting things up. So I got acrylics thinking they would last for two weeks, but I was definitely wrong they lasted for five hours. When I first sat in the chair (by the way I was the very first customer in the morning) I asked the lady also the owner of the salon, that I wanted short natural looking nails that were thin and pretty. So she started my nails and not even five minutes into doing it a regular customer walks in. I was now hurried out the door. My new set only took fifteen minutes to do and it cost me a whopping twenty-five dollars. Now here's the worst part, two of my nails popped off in five hours and the rest all lifted up by the cuticles and looked absolutely terrible. I just threw away twenty-five dollars for horrible looking acrylics that trashed my natural nails. So ladies my advice to anyone that chooses to get their nails done here, is DO NOT GO HERE. Find a better place and save your hard earned money for a great job and excellent customer service and not to feel rushed out the door. Read Less

I love going to this nail salon, mainly because the owner, Helen, is so nice. Even if months go by before I can visit again (because I'm away for school), she remembers who I am and things we've talked about a long time ago. Besides good customer service, the salon techs do a great job! Read Less

I have to say I read the reviews below and am completely confused.   The owner of this salon, Helen, is the lead acrylic tech.   In the 25 years I have worn acrylics I have never consistently had perfect, non lifting nails that get filled perfectly in 20 mins!   Her service has been excellent since I started going 3 years ago.  Even when she and her techs get crazy busy and she needs to jump up and do a eyebrow wax quickly, I still get out of there under a half hour.  I recommend Focus Nails to anyone and everyone.  The other salons in the area are unprofessional and don't look particularly sanitary.  Of course, I haven't been back to them in years since I found Focus Nails.   Be sure to ask for Helen! Read Less

I had my nails done there a while back. When getting the pedicure, the woman pumiced my feet for way longer and way harder than necessary. It  was painful. I know I had some dead skin, but it was not enjoyable. They weren't busy the day I went in, but I went early. Read Less

I will not go back to Focus Nails.  I have been there 3 times.  The last time I had pink and white powder done, even though I just wanted a fill.  She globbed the white on real thick, and I hate my nails.  I had to file them down and shape them when I got home, even though I told her I wanted them shorter.  She was in a hurry, as many people walked in after I came in, and she was trying to accomodate them all.  She runs the shop poorly and I don't feel valued as a customer.  I Read Less

I disagree with both responses presented here. Yes I'm a regular but only because of consistent quality service. I've taken friends along who were not regulars and they were very pleased with their manicures and pedicures. I always give retail, food and service people a 2nd chance. You never know if someone is just having an off day. As my husband always says "mind your expectations and perceptions of people". Often when we feel it's "all about me" we'll be disappointed. Read Less

I have to agree with Laura B... This is not the place to get your nails done unless you're a regular.. But,, my mom goes there and she roped me into going with her... Big disappointment.. I got their most expensive pedicure and it was the worst ever!! Anywhere!!! The tech didn't even trim my nails or the cuticles! Then she applied polish that was so thin and cheap looking... And I had to move to three different places, one for the soaking in the water in the chair, then to station for the horrible polish job and then to another station to watch the ugly pollish dry.. Speaking of the soaking water, is it possible that they recycle their water? There is some sort of weird water drainage thing there... The owner gave me a manicure as I had already had my nails filled at another place... She didn't even soak my  nails, just rubbed some lotion on them and pick a few cuticles... and she charged me $15.00 while getting up and doing other things like Laura B said.. Avoid this place. at all costs.. Read Less

I can count on one hand the number of times I've had a manicure. It's not something I do often, but when I do get them done, I like them done right. This time around I decided to treat my hands feet to a little bit of pampering before my husband came home from Afghanistan. My first impression of Focus nail salon was that it was extremely crowded. The owner was very busy running around helping people. She was literally doing someone's nails, waxing someone's eyebrows, and running the cash register all at the same time. I waited about 15 minutes for a tech to become available, which wasn't too shabby. My pedicure was pretty decent. I asked the tech to do my toenails in a zebra stripe pattern and she did a pretty good job. The manicure is where everything just utterly flopped. The tech told me she "didn't have time" to do a full manicure, so I would have to settle for just a shape and paint. I was disappointed but really didn't want to go somewhere else because it was nearing 5pm and I had other errands.The way she shaped and painted my nails, it was quite obvious she was in a hurry. I was almost starting to feel bad, like I was making her late for something important. I felt like I was in the wrong for wanting a manicure at the wrong time. When I asked for a design on my ring fingernails she almost looked angry, like how dare I come to their business and try to pay to have my nails done. She gave me an extremely basic design consisting of 5 white dots and a black dot (her interpretation of a flower, I guess). I was getting just a basic french tips on my real fingernails...NOT hard or time consuming to do. Yet I walked out of the salon with the WORST french tips I've ever had. The nail polish she used was aweful. I could have done better with drug store polish, and it certainly didn't come close to the amazing Shellac that most other nail salons these days use. She didn't do enough layers, because it looked very thin and there were visible brush line. She actually broke the corner of one of my nails by filing them so negligently. By the end of the "manicure" I felt like total trash. I had crap polish, crap shaping, and it was obvious that the tech was SO disinterested in giving me a manicure that she didn't even care what it looked like. As I sat there with my nails under the fan my tech got up and immediatly rushed away....right over to the waiting feet of another customer (a woman who was obviously a "regular")She wasn't in a hurry at all. Basically, she didn't want to do my nails because I'm not a regular. It became painfully obvious to me, as my mani and pedi continued, that this is a nail salon that does not care about new business. They have their return customers, and they treat them like gold (which is good if you're a return customer I guess), but forget about being a walk-in. The owner is genuinely nice and seemed genuinely interested in keeping my business, but unfortunately the other nail tech's don't share that same desire as her, and would rather work on "their" customers only. Read Less