I was really looking forward to loving this place because Hannah, the owner, is so kind but I'd have to rate this nail spa 3 stars. Off the bat, you can see the place is clean, nicely decorated and we... Read More
I was really looking forward to loving this place because Hannah, the owner, is so kind but I'd have to rate this nail spa 3 stars. Off the bat, you can see the place is clean, nicely decorated and well lit. There's a chandelier in the middle of the room, which helps makes the place look elegant. Hannah did one of my cousins manicure as well as mine while two other ladies worked on my other cousins. While talking with Hannah, I figured she seems like a genuine person, wanting to provide the best nail service to her customers and we really appreciate that. What I didn't like or understand was that when we were made suggestions on our nails, we were not notified of the extra charge it would cost. For example, I did a plain gel mani and she asked if I wanted to do a glitter ombré on the tips. I thought it would look pretty so I agreed. Maybe this is the typical tactic that's used to get the customer to pay more, but I would have appreciated the honesty that it was going to be an additional price. In the end, it was $5 extra and she only told me this as I was about to pay. Also, one of my cousins wanted white nail polish done on her nails, but her manicurist said, "no, you shouldn't do white. We'll do blue." Note: This is the same cousin who was left on the spa chair after her pedicure because they completely forgot she was supposed to get a manicure too. After she was done with her mani and pedi and getting ready to pay, Hannah and two other manicurists were talking amongst each other on what amount to charge her. They took a while, and I would have thought they would give a small discount for forgetting about her manicure, but no. It was $64 for a regular pedicure, gel manicure (of a color she didn't even ask for) and for two simple designs on each ring finger. Again, was really hoping to like this place, but as a first experience, this didn't impress my cousins and I that much to return, at least for a while. Read Less