Horrible. Save the time of trying to get your money back and just spend it elsewhere.Turns out their Salon is not owned by Fess Parker so it is not held to any responsibility by the hotel.Being the re... Read More
Horrible. Save the time of trying to get your money back and just spend it elsewhere.Turns out their Salon is not owned by Fess Parker so it is not held to any responsibility by the hotel.Being the reputation of the Fess Parker I went booked a service for a balayage at their salon. When I showed up I was more than disappointed by the experience from the get go. The salon is more like a Cost Cutters than a salon. The space is tiny, out of date and poorly taken care of.When I walked in my stylist was at the front desk and his first words were: "Are you Amanda? Ok, just wait a minute, I need to call a client." He never introduced himself through the entire appointment. He was well-mannered for the most part but didnt seem to care too much about what I was asking for, but instead just kind of talking in circles, but I showed him a lot of photos and he said he could m ake it happen. Half way through the appointment I finally stopped him when I realized he was just taking sheets of my hair and painting brown dye over my blonde (literally). Being familiar with the baayage process I asked "I thought we were doing a balayage, is this going to be more like an ombre?" - he passively said it will be a mixture of both but not to worry about it. HUGE MISTAKE on my end for not stopping him.Then when he asked if I wanted a trim, I decided sure, another HUGE mistake. He asked if I wanted a straight cut or circular, I said straight, and he literally lopped my hair off in a straight line and called it a day. I asked for him to tone my hair so it was more ash than bronze - when he washed my hair, I didn't think I felt that happen so when I asked if he toned it he said "I used purple shampoo, it will be fine".1.5 hrs later (normally this is a 4+ hr process and i have a LOT of hair) he had me washed, dryed, cut and heading out the door. Note: the girl with the pixie cut but behind me getting highlights who had been then quite a while before I was, was STILL having the color put in when I left.Let's just say the color was HORRIBLE. My head resembled a black and white cookie (with a little more blending at the connection point). The stylist was so careless with the dye that I had BROWN SPOTS all over the remaining blonde (which I had paid quite a heavy price to get in the first place). Finally after 3 coworkers and one of my bosses asked me why my blonde was now green, I called the salon to ask for my money back so I could go else where to get it fixed. After declining returning to have it fixed the salon owner said she would take care of it. I originally offered after the owner said she would fix everything and give the refund to send photos of the horrible cut color and tone, then I decided I owed her no explanation, they butchered my hair, wasted my time, and now I had to do it again (7 months pregnant).Her excuse for not refunding my money was that she wants those photos. Its been 6 months, and I am still trying to get my money back.When I went to get my hair fixed, I was telling my stylist what had happened - I was the third correction appointment from the Fess Parker that week. Read Less