I have NEVER been treated so poorly . I came to Top Nails for the first time . Wanted a full set of gel nails . The shop had just opened and I was told by Older lady with graying updoe. Have a seat an... Read More
I have NEVER been treated so poorly . I came to Top Nails for the first time . Wanted a full set of gel nails . The shop had just opened and I was told by Older lady with graying updoe. Have a seat and instructed to choose color . Ok , from where?" There , there , choose color!" I located several rings of false nails each colored and numbered . Less then a minute later , "WHAT COLOR?" . Wow I just found these I'm not sure yet ." YOU CHOSE COLOR !" This felt like a Twilight Zone episode . . I hurry and choose a Color ( although I'm not sure why this is important knowlage before starting ) . I felt so uneasy and had I not needed to have this done at this time today , I would of ( should of ) walked away . Gladly there was a lady Julie who came to do my nails . She was very sweet , seemed very able . But she was being spoken to ( in their language ) almost constantly thought out the service , by Person I spoke of at beginning , now being acknowledged as Kelly. I'm not sure if this is her real name .that is why I leave a discription .50 ish with graying black updoe hair style. Julie seemed hurried , as I learned they were down 2 employees . I Felt extremely uncomfortable . I was hurried off and as I stoped to look at my nails , they looked like I needed a fill ASAP . I don't want to complain in the business in front of other customers as a curtacy for them . I called from my car and said I was very unsatisfies . Told I could return when I was able , as I was due to work . Appointment took 2 hours. I was able to return a few days later , called to arange an appointment and was told by a very kind Cathy , noproblem come in at an appointment we set. I return ...and Kelly , the angry woman before begines repairing my nails . I go with this because I had faith they wanted to right a wrong. Kelly was so curt and emotionless , no communication at all . I tryied to say a few words , received nothing . At this point I'm numb and have already desided not to return. SO HERES THE CHERRY ON THIS POO SUNDAY! I try to speak at the end, " YOU GO NOW!" . I had no world .As I was leaving now on the verge of tears, I was stopped by Cathy , the lady I spoke with on the phone . Cathy was sweet and extreamly appauigetic . Not atall sure who this Kelly person is , owner , nail tech ? But , wow she is horrible at any form of customer service . Read Less