I chose to check Yelp for reviews on Kathy's Nail because of a great review on Good Neighbors of Roseville FB page that I belong to. Yelp's reviews were very good, so I decided to give them a try. ... Read More
I chose to check Yelp for reviews on Kathy's Nail because of a great review on Good Neighbors of Roseville FB page that I belong to. Yelp's reviews were very good, so I decided to give them a try. I am in search of a great nail salon.The cost for a basic pedicure is $25. The salon is small and kind of gaudy with pillars and obnoxious decor, like so many other salons. The chair I sat in had the control taped with packing tape to the arm, which made it look cheap. I still held out hope, because the reviews spoke about how sanitary they were. I could overlook gaudy and cheap if it is super sanitary. I did not find any sanitary issues. I did not like the fact that Amber, my technician had me put my feet in an empty tub and then turned on the COLD water. I told her it was cold and she said it takes a minute for the hot to come in. That was one strike. I always bring my own base, color, & top coat. Amber noticed a small speck of dirt on my nail when she applied it and told me that I may need to replace it. I thought that was great, what a good eye. The pedicure was fine, nothing special. Amber was quick, almost rushed-like, even though there weren't any clients waiting. After she polished my toes, she immediately put on my flip flops where the 2nd nail was smudged. Here is where I reduced my review to 2 stars instead of 3. She asked to see the top coat again and just tried to fix the nail. My eyes were blurry from looking at my iPhone, and I couldn't see it. I asked twice if it was noticeable and she explained that since it was still wet the top coat fixed it like new. IT WASN'T. She sat me by the window to dry my nails and I could see better. The smear was totally noticeable! It looked like there was a horizontal seam across my nail. I went and told her, where she acted shocked and said that to her eyes they looked fixed. Now, remember...these are the same eyes that saw a little speck of dirt in my base coat. So, I really doubt that she could not tell. She was not admitting it, that is for sure. Amber told me she would fix it and to come sit down, very hurriedly. I started to take my shoe off, and she told me to leave it on. While she dripped polish remover all over it and painted my toe. Awkward! She asked for the color again and was going to paint over the mess up! My nail would have been super thick and noticeably different from every other toe! That was not cool. I told her I wanted it redone. She said fine and proceeded to do it again, very fast and without time for each coat to dry. I made her stop and said that I was going to get bubbles in the finish if she didn't let the coats dry in between. So, I got sat in front of the dryer again and she came back to add the top coat.I did not get an apology. I got looked at like I was crazy for seeing the two toned nail. Then I got to stand their while they spoke in their language about me. This was not the customer service that I was expecting from this shop. I don't know if it was just Amber, or if this is their normal way of doing business. But, I will not accept this type of service.I may give them a second chance on the mere fact that it was sanitary. But, I will not have Amber again. Read Less