I have spent some time considering whether or not to do a review for this business, and eventually decided that I really should. My most recent experience here was with the esthetician, Andrea, and i... Read More
I have spent some time considering whether or not to do a review for this business, and eventually decided that I really should. My most recent experience here was with the esthetician, Andrea, and it wasn't all that I'd hoped for. I had previously had my brows done at Ulta, and wasn't particularly happy with them, either, as they couldn't take me at my word when I said I was trying to grow my brows in, and only wanted them cleaned up a little bit in the areas where I don't apply makeup. I kept thinking that it was somehow my fault, and that I had failed to clearly communicate my wishes, so I would go back and try again. But the 3 times I tried, I always came away from that place with a thin strip of brow left on each side, ensuring I had to spend a lot of time filling in the areas where there had been at least some eyebrow hairs to work with when I came in. So, I decided to try a different place and made an appointment with the esthetician at Dynamic Images.I explained to the new esthetician what my experience had been like before with getting my eyebrows waxed, and I even showed her a picture of what I was working toward. I really didn't think I was being so ambiguous, but perhaps I was? Or, then again, maybe not...when I first showed her the picture, she made the statement that everyone wants their brows to look like that, but that's not what I was going to get...and she tossed the magazine aside. Okay, I understand that she can't put more hair on - and certainly wasn't expecting any such miracles from her - but I didn't think she was going to take off the hair that was there to begin with, knowing full well that I would just fill in the bare areas with makeup wherever I wanted brows to be. When I looked in the mirror when she was done, I was kind of shocked. Well, maybe not really shocked - as it was the same exact thing I had gotten from the previous place - but very disappointed. When I indicated that I was less than thrilled with the results, she said that she can't put hair back on. Yes, I understand that - but why take off brows that were there when I walked in the door, in the areas where I have clearly indicated that want them to remain - even if they are just "fuzzies" ("fuzzies" that I was at least able to build on using make-up before I was left with completely bare skin in those areas)? How is it possible that anyone who was actually listening to me would think that leaving me with two thin strips of brow spaced way too far apart was going to be acceptable to me? To be fair and thorough in my review, she didn't charge me for the first session, and she indicated she still wanted to work with me. I agreed to make another appointment, and she seemed to be more attentive to my goals the second time. I was more focused on the left side, so she was careful not to take off too much brow on that side (though she was clearly fighting against her own desire to do so). But then, when she did the right side, she took off all the little "fuzzies" I'd spent two years growing in on the inner part of my right brow so that it began way too far inward. Since I didn't have a lighted magnifying mirror there, and didn't have my glasses on - and was more focused on the left side - I didn't realize until I had gotten home what she had done. As soon as I got home, I went to my lighted magnifying mirror to apply my makeup - only to realize that all those little hairs I had spent so much time growing in were completely gone! I literally stood there with my mouth gaping open in disbelief for maybe a minute or longer, saying, "No, no she didn't," and "I'm obviously not seeing this right, she couldn't have - wouldn't have!" And then, when the image in the mirror refused to change in spite of my protest, "Yes, yes she did - I can't believe it!" Then I recalled her having said something about removing the "fuzzies," but I thought she was talking about the light-colored ones on my outer brows, which I wasn't filling in with makeup anyway, so I gave her the go-ahead on that. I tried to excuse her, telling myself that it was just a misunderstanding - she really couldn't have - wouldn't have - done something like that on purpose. But doing so left my brows pretty asymmetrical, so there was almost a 2 mm difference in the starting point on the inner portion of each brow. And she left the inner "fuzzies" on the left brow, so...why remove them from the right brow? I am the one who has to present my face to the world, and I want to feel confident that I am presenting the best face I can. Do I have limitations? Of course I do! Who doesn't? But the way my brows look has a great deal to do with how confident I feel when facing the world. The guidelines estheticians are trained to use are not the same ones I would use if I could wax my own brows, and there seems to be something that prevents them from thinking outside of that box. At least, that is my very disappointing experience so far. Read Less