I really want to give them ZERO stars, but Google won't allow it. I went to this nail salon on Friday, Sept.1 with my aunt and my sister, hoping to have a "girl's day out" of pampering and fun. Upon e... Read More
I really want to give them ZERO stars, but Google won't allow it. I went to this nail salon on Friday, Sept.1 with my aunt and my sister, hoping to have a "girl's day out" of pampering and fun. Upon entering, we were dryly greeted by the man at the first station. We patiently waited for about 10 minutes, looking through menu of services offered and selecting our colors while we waited. I eventually asked the man, "About how long is the wait". He looked bothered at my question and simply replied, "I'll be right with you" in an annoyed tone of voice. I wasn't trying to rush him or anyone else, I simply asked the question out of curiosity so that we could have any idea of how much longer we had to wait. I replied to him, "Yes, but how much longer is the wait?". Again, he responded "I'll be with you". I said, "That's not what I asked, I just want to know how long the wait is going to be". NOT ONCE DID HE ANSWER MY QUESTION! He was working on some girl's nails and my aunt saw him and I heard him whisper something to the girl under his breath and they both started chuckling and laughing. Once that happened, my aunt asked me "Do you want to take our business somewhere else?" (of course, loud enough for him to hear). I told her, it was up to her, since we were treating her for a mani and pedi that day. Needless to say, we left and will never return! We ended up going to a salon by the name of "Lake Nails" and had an AMAZING experience! The owner and everyone else was so friendly and welcoming! When we entered, the owner immediately approached us after she helped the customer at the register and told us the wait would be about 15 minutes (we didn't even have to ask her)! I can't speak for the work that Happiness Nails does, because we unfortunately, weren't able to experience it, but if you are looking for friendly and professional customer service... DON'T COME HERE! Read Less