If I could give this place ZERO stars, I would. Their abilities are just fine, but their customer service and establishment are terrible. I went a couple weeks ago with my little girl. Upon walking in... Read More
If I could give this place ZERO stars, I would. Their abilities are just fine, but their customer service and establishment are terrible. I went a couple weeks ago with my little girl. Upon walking in, the waiting area was a mess. The windows were dirty, someone had left food out, and to top it off we had to choose our nail colors from a leftover Clorox bleach box on the counter. I told one of the women that we would like two mani-pedis. She semi acknowledged me and let me know there would be a wait. After waiting over 20 minutes an irritated manicurist came up to me and told me that our seats were "3 & 4". Apparently they had been "ready" for quite some time because the baths were full but the water was ICE COLD. I told the lady that the water was cold and she turned the water back on and walked away. Of course without the cold water out, it never got warm. So, I had to flag her down to do it YET AGAIN. We each had different manicurists. Mine did an OK job on the pedicure. She did not offer any extra treatments. My daughter (who is 4) had a younger lady. She was dressed very unprofessionally in sweat pants and a crop top. She rushed through the job, then asked if my daughter wanted her nails painted too. I said yes, and she got frustrating with me and raised her voice saying, "Well then she has to sit still!" I was a little taken aback, yet understood. So I told my daughter to hold still and keep her fingers flat. Needless to say, my kid smudged her nails. When I asked if they could be touched up, the manicurist yelled at me saying, "I told you to keep her still! Why would you waste your money paying for something like that?!" That got me so angry!!!! How dare she talk to a customer like that?!I will spend my money however I please, and if my daughter wants her nails painted with mommy, SO BE IT!!I kept my cool in the shop. But when my manicurist didn't even offer to do my manicure when my pedicure was done I couldn't take it anymore. My daughter was upset because the "nail lady was mad at her" and I had naked fingernails. I paid the bare minimum. NO TIP. And I will NEVER go there again. If you have any young ladies in your life, I suggest you don't go either. Read Less