I started coming to this nail salon when I was pregnant, because of the more natural products they offer, and I just kept coming back because I really like a couple of the nail technicians. So I can s... Read More
I started coming to this nail salon when I was pregnant, because of the more natural products they offer, and I just kept coming back because I really like a couple of the nail technicians. So I can say I've been coming here for almost 2 years. I booked an appointment for this morning for me and one of my best friends for a "Moms Day Out." This was her first (and probably last) time trying this place. We were maybe 12 min late. I'm usually never late and my regular nail technician, Thao (whom I LOVE), can attest to that. I got a call as I was parking and let them know I parked, and I'm walking over right away. We walk in and these front desk people just have the most annoyed and can't be bothered looks on their faces. Hey I'm sorry that life happens and I was 12 min late, but I guess being a regular and usually never late doesn't matter. When I saw those faces I definitely didn't feel like being all "I'm sorry for being late." I don't know these new people at the front, but really it's not the end of the world. I felt bad about being late, but your job as a front desk person is still to have a pleasant attitude. Also, we were told since we were late the technicians might have to skip massaging or something to make up for time. I think I might have been late like once before a long time ago, but I was never treated with this type of attitude. I've had to at times wait up to 20 min for my appt to start so just relax ppl. I'm not paying $100 for a mani/pedi to get grief.Our actual service was perfectly great. Like I said the nail technicians are really nice and do a good job. They didn't skimp on anything. I like quite a few of them there. Also my mani & pedi was done in like 20-25 min.Just one more note, and maybe it's cause we were late, but we were not even asked if we wanted something to drink which usually happens. I saw other appts getting teas (probably because they were on time and not being hurried out), so I asked my nail technician if we could get some tea and she had to call one of the front desk people over to request it. And tbh, I almost didn't want to order the tea because what if they spit in it?! And just to be fair, the one girl at the end when we were paying was nice. She was there at the beginning too, and was the nicer out of the three to begin with. I don't know who a couple of these new people at the front are, but maybe some customer service training or meditation classes might help with their "stress." The 3 stars are for the nail technicians and no stars for the reception. Read Less