I chose Vanity Nails because of the great reviews on Yelp. I am very discrimating how I spend my hard earned money.On my first visit, a male Nail Tech did my nails. I believe his name was Sam, but I'm... Read More
I chose Vanity Nails because of the great reviews on Yelp. I am very discrimating how I spend my hard earned money.On my first visit, a male Nail Tech did my nails. I believe his name was Sam, but I'm not 100% sure. I know he wore a boar's tooth around his neck. Anyway, I was very pleased with his work.Returned for a second time, 'Sam' was gone and and older woman did my nails. She was very nice, but doing nails was clearly not her talent. Halfway through the procedure, Paul, (the owner) came to the rescue. He did a great job and I was very pleased.On my next visit, I made an appointment with Paul for a fill and a pedicure. When I got there. Paul was busy and another male tech, (not sure, but I think his name was Henry) started my pedicure. He did a good job on my toes, so I decided to let him do my fill. He did his best, but when I got home, my nails were snagging on everything.Being the glutton for punishment, I decided to give them another chance today. I called and made an appointment with Paul. I asked about Henry, and was told he too was gone. I told Paul about my last experience and he didn't seem in the least bit interested. He became very argumentative and began telling me my nails are old and I needed new ones. Mind you, I don't wear tips. I use acrylic overlays. I have no problem removing my set and starting over, but today, I really didn't appreciate Paul's tone or demeanor. I asked him if he was stressed, because the high rate of employee turnover would be enough to stress anybody out. Trust me, I understand. However, a business owner, must never take their frustrations out on paying customers. Long story short, he did my fill, I paid and left........... never to return again.I try to be fair in my reviews, regardless of my feelings. I believe Paul does great nails, however, his customer service skills leave much, much to be desired. I refuse to support an establishment where I feel under appreciated.Sadly. He just lost a customer. Though I doubt he'll care.I wish Vanity Nails the best of luck. Read Less