I've been here three times, each time with one or more of my sisters / friends to get acrylics. Our first visit wasn't entirely awful, however they did cut me up a bit. The second time was for my sist... Read More
I've been here three times, each time with one or more of my sisters / friends to get acrylics. Our first visit wasn't entirely awful, however they did cut me up a bit. The second time was for my sister's birthday and they seemed to be happily attentive to us. My sister loved her gel nails, while I was pretty okay with my acrylics (once again, there were several cuts).The third time visiting here was by far the worst and is why I'm leaving this review. My first two visits should have warned me given the atmosphere. They never really seemed very caring about their work (save for the gentleman who worked on my sister's gel nails the second time) and were always rough, but being less knowledgeable about nail services I wasn't fully aware of how to find the best place. This DEFINITELY isn't it.My best friend and I went in to get some pre-vacation acrylics done. We made the mistake of saying "manicures" instead of acrylics at the front desk. Each time I'd previously been there, the techniques had varied so when they did things a bit differently I wasn't surprised. While we sat there getting prepped, my lady asked me about my bitten nails and asked if I ever get acrylics. I told her I don't normally but was going to for my upcoming trip, and the conversation ended there.A few minutes later my friend turns and says, "we're getting acrylics, right?" Both ladies working on our hands stop and start speaking rapidly at us that we said we didn't want acrylics and that this is why they asked us beforehand. I said that I did say we wanted acrylics, but apologized profusely that there was a misunderstanding. As they did not speak English very well, I completely understood where there could have been a mix-up and felt terrible about it.The following treatment was OUTRAGEOUS. I was moved to a new table at the very back corner, a few seats up from my friend. The woman working on my nails was now VERY rough and brisk, and did not take the time and care that I had previously been treated with before this mix-up had occurred. More than five times she repeated to me that this is why she had asked me about acrylics and that I was in the wrong, so I just kept apologizing. I felt that this was rude because I had already apologized and did feel bad for the mistake made.Both women working on our nails and around the salon started speaking in Vietnamese to one another and gesturing to my friend and I as they spoke. They were very clearly angry, which was incredibly disrespectful. At one point a woman working on pedicures came over and was laughing at me, said something to the woman still roughly working on my hands, and my lady rolled her eyes and gestured to me as she said something. The whole atmosphere was extremely negative.She hardly paid attention to the nail process and cut me several times. In the end, when it came to actually painting my nails she did so few coats that it was SUPER see-through and as she went she kept bumping into my freshly painted nails, leaving bumps, indentations, and completely clear bits of nail. She did not clean these up and was finished with me well before my friend was done. As soon as she was done, she quickly left the establishment as it was close to closing time.My friend and I were both overcharged $5 for the start of the manicure, which consisted of rubbing our arms with lotion for all of twenty seconds each. Given that I paid for all of these services, I am highly disappointed in my nails and the work ethic displayed here. Between cut up cuticles, talking negatively about my friend and I with us sitting right there, and intentionally doing a half-a**ed job - I do NOT recommend this nail salon and will never be going back.In addition to all of this, as I was putting my polish back on the display, the woman who had came and laughed at me rudely barked at me to ask if I was going to pay "or what"...I'm leaving this detailed review in hopes of warning others. While a very select few workers here seem to care about a job well done, it's really a HUGE hit and miss. Apparently they seem to think that being incredibly rude and executing poorly done acrylics is okay for a simple mix-up. Proceed with caution and if this happens to you - stand up to them. I was hoping for it to all blow over nicely and for us to move past the mistake, but I guess we can't all exhibit that level of maturity. Read Less