23 Reviews

Venetian Nail & Spa

Ontario, California
Reviews
A E Espinoza
6 Jul 2018
REPORT
This place is so dirty, the nail tech do a horrible job on pedicures. Very unprofessional...Please find a better option.
Timisha Alexander
20 Jun 2018
REPORT
This place is terrible. The lady cut the skin on two of my fingers and kept putting alcohol wipes on it. She didn’t even use the proper tools , just a mini file. Scraping the skin of my nails. And wh... Read More
This place is terrible. The lady cut the skin on two of my fingers and kept putting alcohol wipes on it. She didn’t even use the proper tools , just a mini file. Scraping the skin of my nails. And when she polished my nails she polished them over cotton and lint that she left on my nails. It’s only been 3 days I got gel nails and the polish is already chipping. Gel nail polish is not supposed to chip after 3 days. Do not go here. They need to be shut down or get new nail techs Read Less
Ruby Gomez
20 Jun 2018
REPORT
The worst place ever, so sloppy. She put one coat of nail polish when I asked her if she could put another coat she said she already put the gloss coat sorry..I didn't bother arguing with her I will n... Read More
The worst place ever, so sloppy. She put one coat of nail polish when I asked her if she could put another coat she said she already put the gloss coat sorry..I didn't bother arguing with her I will never come back here. Read Less
Reyna Mingura
4 Jun 2018
REPORT
Overpriced, unclean, and poor job overall. We got a lot done. Tammy, the owner, wouldn’t go down on price of my husband’s pedicure got $45 one. He was so ticklish he didn’t get his feet scrubbed or ma... Read More
Overpriced, unclean, and poor job overall. We got a lot done. Tammy, the owner, wouldn’t go down on price of my husband’s pedicure got $45 one. He was so ticklish he didn’t get his feet scrubbed or massage just his nails cut. Lily cut the edge of my big toes sideways; For sure going to get ingrown toenails. They said they were going to give us a $5 discount and didn’t. Also their wax warmer was filthy. 🤮 I seriously regret getting going there. Read Less
Tham Phan
14 May 2018
REPORT
Good services & clean! Try their pedicure, good massage!
Erika Lee
3 Apr 2018
REPORT
So, I give this place 3stars. I went yesterday to get a wax, and full set. Woke up this morning with bruised, and swollen eyebrows. The lady was just so heavy handed on my eyes, she pulled some of my ... Read More
So, I give this place 3stars. I went yesterday to get a wax, and full set. Woke up this morning with bruised, and swollen eyebrows. The lady was just so heavy handed on my eyes, she pulled some of my skin with the tweezers, and even missed hairs. Would not recommend getting any kind of waxing (which wasn't a wax, was threading btw). I only give 3 stars because she did do a pretty good job on my nails, so if it wasn't for that, they would definitely get 1star. Oh!, and they arnt sanitary. I pray I don't get an infection. I will not be going back. Read Less
Esmeralda Garcia
27 Mar 2018
REPORT
The overall service here was terrible. I walked in and asked if they did facial waxing, which the old lady said they did. As I was getting ready for the wax, I was instead met with a thread. I didn't ... Read More
The overall service here was terrible. I walked in and asked if they did facial waxing, which the old lady said they did. As I was getting ready for the wax, I was instead met with a thread. I didn't say anything after because I figured that she must know what she's doing and I was in a rush. The cost was extremely overpriced for a facial threading. Once I got home, I immediately noticed that she didn't even do a good job. I would not recommend this place to anyone. Read Less
Kay M.
4 Feb 2018
REPORT
I got the oatmeal manicure with gel polish.ABSOLUTE HEAVEN!I love a good hand/arm massage, and this was so relaxing.Reasonably priced for such an amazing experience!Thank you Tami!I'll be back!
Abigail Marotta
15 Jan 2018
REPORT
Please do not go here! I regret not turning around and walking out!! I wish I could give them less stars. This place was incredibly awful. The first thing I noticed was the fact that they couldn't s... Read More
Please do not go here! I regret not turning around and walking out!! I wish I could give them less stars. This place was incredibly awful. The first thing I noticed was the fact that they couldn't seem to decide whether they wanted to be a jewelry/knick knack store or a nail salon. Either way the atmosphere was very unprofessional. The second thing that became clear was the lack of cleanliness. All the tools were clearly used and the nail file even fell to the floor and the woman just picked it up and placed it back in the tray. Absolutely disgusting and hoping I don't get an infection. Third, the pedicure I got was so painful! The woman didn't seem to care that I was visibly in pain and trying to yank my foot away. The callus remover block was unusually rough and she decided to concentrate her attention on the arch of my foot. Not the heels or anywhere that actually might have calluses. My feet are still in pain and torn on the bottom. I doubt she even had a license. They didn't even seem to have a drying table anywhere. I had to leave with my nails entirely wet. I have no end to the negative things I can say about this place. Just please take my word for it and skip this terrible place. Read Less
Eve G.
14 Nov 2017
REPORT
If you are looking someone that is not perfect but can do a very excellent job this is the right place his name is Alex very nice and honest guy. I like doing my nails with him because he doesn't rush... Read More
If you are looking someone that is not perfect but can do a very excellent job this is the right place his name is Alex very nice and honest guy. I like doing my nails with him because he doesn't rush to do your nails in 20 min..he likes to take his time and give you ideas on colors.he likes to see customer go home happy and satisfy with his work... I say don't judge a book by its cover...give it a try make ur appointment and you won't regret it been coming here for the last 4 months .I definitely recommend this place Read Less
Tomra Gayle
12 Nov 2017
REPORT
First of All, I got my nails done like half an hour ago and they’re still not dry… The topcoat was cheap. You can find it for a dollar at the fashion store. And second of all when my nails messed up w... Read More
First of All, I got my nails done like half an hour ago and they’re still not dry… The topcoat was cheap. You can find it for a dollar at the fashion store. And second of all when my nails messed up while drying ( due to the cheap top coat ) the lady had the nerve to give me an attitude and a smart remark. “ you want to stay here forever “ ... implying that I wasn’t wanted. Read Less
Yvonne M.
12 Oct 2017
REPORT
They were all so nice but not really happy. Paid 30 for gel manicure, white tip. Thought that was excessive. This place I normally go to is always CRAZY busy but cheaper and does it even better. Proba... Read More
They were all so nice but not really happy. Paid 30 for gel manicure, white tip. Thought that was excessive. This place I normally go to is always CRAZY busy but cheaper and does it even better. Probably won't be back. Very upset that I paid 30 for gel. I normally pay 20. They don't look bad far away but the polish is kinda lumpy and uneven. They were so kind too. I heard Alex is really good there he was working on my friends nails so I didn't get a chance to get my nails done by him. Read Less
Jimil-Anne L.
9 Oct 2017
REPORT
Great service!  They took a lot of care in making sure my nails turned out nice.  Really sweet staff too.  Will come again next time I need nails done in Ontario. :)
Breyana L.
17 Sep 2017
REPORT
Alex is the best nail tech. He takes pride in his profession. He's a definitely rare. #2 years strong
Lorena P.
8 Sep 2017
REPORT
Tammy did not do a good job on my manicure. I had a French manicure done on Wednesday and my nails started chipping the next day. On Friday they were terrible looking so I went back in to get them fix... Read More
Tammy did not do a good job on my manicure. I had a French manicure done on Wednesday and my nails started chipping the next day. On Friday they were terrible looking so I went back in to get them fixed. Tammy was really nice about it and apologized but now it's Saturday and they are chipping again. The nail polish she used seemed old and sticky. Will not go back there again. Waste of my time and money. My home manicures last longer than this. Read Less
Katie R.
4 Sep 2017
REPORT
I am a huge supporter of local businesses and am pretty reliably not the can-I-speak-to-the-manager type of person, but the ridiculousness at this salon put me in a situation where I felt compelled to... Read More
I am a huge supporter of local businesses and am pretty reliably not the can-I-speak-to-the-manager type of person, but the ridiculousness at this salon put me in a situation where I felt compelled to stick up for myself. As a consumer, that's a rarity for me.I came in on a Monday afternoon. When I arrived there were only a few customers and I was getting a pedicure within ten minutes, not bad for a walk-in situation. It sounds nit-picky in the big scheme of things, but I'll mention it anyhow, there is no AC here; it's uncomfortably hot.Lady One did my pedi and did an acceptable job, took about 30 minutes. As she was working on me, two mani customers came in, one pedi customer, and one mani-pedi customer. Keep in mind, there were only 3 people working so this created a wait. Towards the end of my pedi, I was told that Lady Two would do my mani. No problem. I'm in SoCal on a trip--this isn't my normal salon; I'm not picky about who I get. As soon as I sat down at the mani station, Lady Two pulled Lady One into the back area. A couple of minutes later they both returned and I was told Lady One would do my mani after all. She started by removing my gel from my last manicure. It became clear quickly that she was inexperienced. All said, it took her over 60 minutes to remove my weeks-old and already peeling shellac. With what I thought was the worst of it over, she began the actual manicure. No issues until she started to paint my nails. The painting of my nails easily took an hour. She was unsure of herself and was visibly struggling. Lady Two came over to take a look and began quickly firing off what I assume was instructions (I don't speak Vietnamese). I, not wanting to make a scene, waited it out. A whopping two and a half hours after it was started, my manicure was done. A mess is the only accurate way to describe it. Gel manicures require experience. Without it, you end up with an uneven and lumpy look. The ring finger on my left hand had a lump so big it was like a pea was stuck under the varnish. Several nails had air bubbles and all of the tips were unpainted. Aesthetics aside, the cuticles were mangled and my hands felt a little sore. I wanted to pay and get out of there. Unfortunately Lady Two came over to inspect my nails and the look on her face was unmistakable. She clearly knew my nails were a mess. She handed me a business card and wrote "Free Gel Manicure" on it, asking me to come back in so she could fix it. I had no intentions of returning. It was an uncomfortable setting and I had literally just spent 3 hours there to get a simple mani-pedi. I took the card and went back to my hotel.Fast forward to this morning when I wake up and my nails are absolutely sore. I suspect it is from Lady One's inexperience in removing shellac. When I press on my nails, it's painful. I decide I can't just walk away from this one. It's a positively ugly manicure coupled with painful nails. I head back to the salon.Lady Two (part-owner as I know now) and her husband are the only two people there. I let her know I do not want the free gel manicure and instead I want a refund. She begins yelling at me that the shop policy is no refund. It's tempting to be a huge jerk here, but I am calm at this point. I explain to her that my fingers are in pain and I do not want to subject myself to the removal of the botched gel manicure. I just want a refund. I tell her I don't even want a refund on the pedi, only the mani. This review is already sufficiently long reading, so I will condense the back and forth of it all to a couple of lines. Lady Two accused me of using the shop to get a free manicure, despite both of us admitting the manicure was hideous. She threatened me with God several times, indicating that the almighty will be ashamed of me for requesting a refund (if there is a God, I am positive he's got plenty to do without snubbing me). I really gave it an honest effort, explaining the need to refund my money. The lady who did my manicure wasn't qualified and mangled my nails. I had no opportunity to change that. I did not know she was going to struggle so horribly. If I knew I obviously would not have participated. I was not at fault and refused to take the hit. I am not a swindler. In a last ditch effort, I asked her to show me the cosmetology license of Lady One. She refused and then quickly agreed to refund my money. This, more than anything, made me sad. I don't know if she had a valid cosmetology license, but I know that they are required for a reason. And a license probably could have prevented the situation I had to endure. The bottom line is I don't recommend supporting businesses with customer service that is this blatantly poor. I also recommend, as ridiculous as it sounds, you ask to see your nail tech's license before they begin working on you. And, as I found out later today, indeed it is required that a license be displayed and readily viewable by clients. The more you know. Read Less
Moishaving H.
10 Aug 2017
REPORT
I love my Alex.. I have been coming to ALEX for 4 years and the extreme good work he provides I will definitely have to keep coming back.  ALEX IS s perfectionist.  He heifer Vietnam for 2 months I di... Read More
I love my Alex.. I have been coming to ALEX for 4 years and the extreme good work he provides I will definitely have to keep coming back.  ALEX IS s perfectionist.  He heifer Vietnam for 2 months I did not get it filled until he returns.  THAT'S all I needed. I've never had a broken nail and by Alex.. Never.. I relocated to Las Vegas and I come to California monthly and I will let my feels go out until I come back to get them done again by Alex.  He will not do any work that he has not comfortable in doing so please understand if it's something that he is not in Your BEST interests he will not do it. I am a witness of that when I first met Alex he actually turned me away because I was so use to them quick nail jobs that didn't last.. if you want quantity Alex and one it may take him a little longer than average but believe what I tell you you will return Read Less
Tina D.
18 May 2017
REPORT
Worst experience ever! Called to make appointments two days prior for a large group of us. We wanted full-sets and pedicures. I let them know that there would be 10 of us coming in. I made the appoint... Read More
Worst experience ever! Called to make appointments two days prior for a large group of us. We wanted full-sets and pedicures. I let them know that there would be 10 of us coming in. I made the appointment for early in the morning so my girls and I could get on with our day bc we had a time constraint. We got to our appointments 20 minutes early to find only 4 staff at the nail salon. one of the four didn't do acrylics so could not help with the majority of the girls. 2 hours later I only had one girl done with her services. I left and took some of the girls who had still been waiting to another salon across the street. One of my girls nails already broke . They lack professionalism and efficiency of their craft. Never again! Read Less
Paula D.
26 Mar 2017
REPORT
Horrible. I had Mai, who has no idea what he's doing. He's sick, he's hacking in my face and snorting mucous constantly. His shirt is on inside out and has rice stuck down the front.My daughter had Ch... Read More
Horrible. I had Mai, who has no idea what he's doing. He's sick, he's hacking in my face and snorting mucous constantly. His shirt is on inside out and has rice stuck down the front.My daughter had Christine. She knew what she was doing okay, but didn't do a good job.We both ended up with nail beds that are throbbing because they cut them with the electric file bits...so much that Mai held my hand tight so I couldn't pull away.  I like my acrilycs short for work and he refused to do them as short as I wanted them. He flat said "No short." We will not be back. Ever. Read Less
Miriam F.
17 Feb 2017
REPORT
CHRISTINE did my nails. It's friday, 2/17/17, raining and it was fairly empty. My first time here. Christine did my fill and took her time. She works very quickly and with experience. I am one to pay ... Read More
CHRISTINE did my nails. It's friday, 2/17/17, raining and it was fairly empty. My first time here. Christine did my fill and took her time. She works very quickly and with experience. I am one to pay attention to detail so she made sure to ask me if I was happy with the way they were coming out and I appreciated that. She would fix any ridge or add a coat with no hesitation. I would highly recommend her and come here again. I also appreciate that all the staff was not talking to each other or coming over to checking my nails. Every staff member kept to themselves and that to me is very professional!.. I must admit I was hesitant to come in based on their previous reviews but I am more than pleased that I came and will be coming back. :) Read Less
Jaqui C.
8 Oct 2016
REPORT
Wanted to go to Villagio but there was a 20Min. Wait! So yelped  and found this place by the mall.. it's clean but extremely pricey! Gel service manicure for $30 BUT they missed a few steps such as cu... Read More
Wanted to go to Villagio but there was a 20Min. Wait! So yelped  and found this place by the mall.. it's clean but extremely pricey! Gel service manicure for $30 BUT they missed a few steps such as cutting off excessSkins on your fingers (a standard in gelManicure package) as well as leaving my cuticles untouched. People there are nice but way too expensive for the unfinished package. Won't be going there again. A lot of other nails salons nearby so still on the lookout for my go-to spot. Read Less
Linda D.
19 Sep 2016
REPORT
I have been coming here for years & I always leave happy  Michael & Alex do such a great job & the ladies as well with my pedicures. I went in 3 weeks ago literarily right before closing & I could tel... Read More
I have been coming here for years & I always leave happy  Michael & Alex do such a great job & the ladies as well with my pedicures. I went in 3 weeks ago literarily right before closing & I could tell Michael was in a rush to leave. I offered to come back the next day just incase my nails would come out funny because he was rushing & he said no it's ok I'll do it now. They came out perfect like he promised & he did them fast! Yesterday I went in for a fill & gel pedicure & the new young girl (I didn't catch her name) she tried the Rose Gold Chrome Gel & I LOVED IT (see pics). You guys are great ! I will continue to come here Read Less
Teresa S.
12 Sep 2016
REPORT
I love this place!!!  Have been coming here for about 6 months and Jessica is amazing!!  The owner is very sweet and interacts with her guests!  My nails turn out perfect every time!  Would highly rec... Read More
I love this place!!!  Have been coming here for about 6 months and Jessica is amazing!!  The owner is very sweet and interacts with her guests!  My nails turn out perfect every time!  Would highly recommend! Read Less
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(909) 481-5912
4323 Mills Circle
Ontario California 91764
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Venetian Nail & Spa

Ontario, California
(23)
4323 Mills Circle
Ontario California 91764
A E Espinoza
6 Jul 2018
REPORT
This place is so dirty, the nail tech do a horrible job on pedicures. Very unprofessional...Please find a better option.
Timisha Alexander
20 Jun 2018
REPORT
This place is terrible. The lady cut the skin on two of my fingers and kept putting alcohol wipes on it. She didn’t even use the proper tools , just a mini file. Scraping the skin of my nails. And wh... Read More
This place is terrible. The lady cut the skin on two of my fingers and kept putting alcohol wipes on it. She didn’t even use the proper tools , just a mini file. Scraping the skin of my nails. And when she polished my nails she polished them over cotton and lint that she left on my nails. It’s only been 3 days I got gel nails and the polish is already chipping. Gel nail polish is not supposed to chip after 3 days. Do not go here. They need to be shut down or get new nail techs Read Less
Ruby Gomez
20 Jun 2018
REPORT
The worst place ever, so sloppy. She put one coat of nail polish when I asked her if she could put another coat she said she already put the gloss coat sorry..I didn't bother arguing with her I will n... Read More
The worst place ever, so sloppy. She put one coat of nail polish when I asked her if she could put another coat she said she already put the gloss coat sorry..I didn't bother arguing with her I will never come back here. Read Less
Reyna Mingura
4 Jun 2018
REPORT
Overpriced, unclean, and poor job overall. We got a lot done. Tammy, the owner, wouldn’t go down on price of my husband’s pedicure got $45 one. He was so ticklish he didn’t get his feet scrubbed or ma... Read More
Overpriced, unclean, and poor job overall. We got a lot done. Tammy, the owner, wouldn’t go down on price of my husband’s pedicure got $45 one. He was so ticklish he didn’t get his feet scrubbed or massage just his nails cut. Lily cut the edge of my big toes sideways; For sure going to get ingrown toenails. They said they were going to give us a $5 discount and didn’t. Also their wax warmer was filthy. 🤮 I seriously regret getting going there. Read Less
Tham Phan
14 May 2018
REPORT
Good services & clean! Try their pedicure, good massage!
Erika Lee
3 Apr 2018
REPORT
So, I give this place 3stars. I went yesterday to get a wax, and full set. Woke up this morning with bruised, and swollen eyebrows. The lady was just so heavy handed on my eyes, she pulled some of my ... Read More
So, I give this place 3stars. I went yesterday to get a wax, and full set. Woke up this morning with bruised, and swollen eyebrows. The lady was just so heavy handed on my eyes, she pulled some of my skin with the tweezers, and even missed hairs. Would not recommend getting any kind of waxing (which wasn't a wax, was threading btw). I only give 3 stars because she did do a pretty good job on my nails, so if it wasn't for that, they would definitely get 1star. Oh!, and they arnt sanitary. I pray I don't get an infection. I will not be going back. Read Less
Esmeralda Garcia
27 Mar 2018
REPORT
The overall service here was terrible. I walked in and asked if they did facial waxing, which the old lady said they did. As I was getting ready for the wax, I was instead met with a thread. I didn't ... Read More
The overall service here was terrible. I walked in and asked if they did facial waxing, which the old lady said they did. As I was getting ready for the wax, I was instead met with a thread. I didn't say anything after because I figured that she must know what she's doing and I was in a rush. The cost was extremely overpriced for a facial threading. Once I got home, I immediately noticed that she didn't even do a good job. I would not recommend this place to anyone. Read Less
Kay M.
4 Feb 2018
REPORT
I got the oatmeal manicure with gel polish.ABSOLUTE HEAVEN!I love a good hand/arm massage, and this was so relaxing.Reasonably priced for such an amazing experience!Thank you Tami!I'll be back!
Abigail Marotta
15 Jan 2018
REPORT
Please do not go here! I regret not turning around and walking out!! I wish I could give them less stars. This place was incredibly awful. The first thing I noticed was the fact that they couldn't s... Read More
Please do not go here! I regret not turning around and walking out!! I wish I could give them less stars. This place was incredibly awful. The first thing I noticed was the fact that they couldn't seem to decide whether they wanted to be a jewelry/knick knack store or a nail salon. Either way the atmosphere was very unprofessional. The second thing that became clear was the lack of cleanliness. All the tools were clearly used and the nail file even fell to the floor and the woman just picked it up and placed it back in the tray. Absolutely disgusting and hoping I don't get an infection. Third, the pedicure I got was so painful! The woman didn't seem to care that I was visibly in pain and trying to yank my foot away. The callus remover block was unusually rough and she decided to concentrate her attention on the arch of my foot. Not the heels or anywhere that actually might have calluses. My feet are still in pain and torn on the bottom. I doubt she even had a license. They didn't even seem to have a drying table anywhere. I had to leave with my nails entirely wet. I have no end to the negative things I can say about this place. Just please take my word for it and skip this terrible place. Read Less
Eve G.
14 Nov 2017
REPORT
If you are looking someone that is not perfect but can do a very excellent job this is the right place his name is Alex very nice and honest guy. I like doing my nails with him because he doesn't rush... Read More
If you are looking someone that is not perfect but can do a very excellent job this is the right place his name is Alex very nice and honest guy. I like doing my nails with him because he doesn't rush to do your nails in 20 min..he likes to take his time and give you ideas on colors.he likes to see customer go home happy and satisfy with his work... I say don't judge a book by its cover...give it a try make ur appointment and you won't regret it been coming here for the last 4 months .I definitely recommend this place Read Less
Tomra Gayle
12 Nov 2017
REPORT
First of All, I got my nails done like half an hour ago and they’re still not dry… The topcoat was cheap. You can find it for a dollar at the fashion store. And second of all when my nails messed up w... Read More
First of All, I got my nails done like half an hour ago and they’re still not dry… The topcoat was cheap. You can find it for a dollar at the fashion store. And second of all when my nails messed up while drying ( due to the cheap top coat ) the lady had the nerve to give me an attitude and a smart remark. “ you want to stay here forever “ ... implying that I wasn’t wanted. Read Less
Yvonne M.
12 Oct 2017
REPORT
They were all so nice but not really happy. Paid 30 for gel manicure, white tip. Thought that was excessive. This place I normally go to is always CRAZY busy but cheaper and does it even better. Proba... Read More
They were all so nice but not really happy. Paid 30 for gel manicure, white tip. Thought that was excessive. This place I normally go to is always CRAZY busy but cheaper and does it even better. Probably won't be back. Very upset that I paid 30 for gel. I normally pay 20. They don't look bad far away but the polish is kinda lumpy and uneven. They were so kind too. I heard Alex is really good there he was working on my friends nails so I didn't get a chance to get my nails done by him. Read Less
Jimil-Anne L.
9 Oct 2017
REPORT
Great service!  They took a lot of care in making sure my nails turned out nice.  Really sweet staff too.  Will come again next time I need nails done in Ontario. :)
Breyana L.
17 Sep 2017
REPORT
Alex is the best nail tech. He takes pride in his profession. He's a definitely rare. #2 years strong
Lorena P.
8 Sep 2017
REPORT
Tammy did not do a good job on my manicure. I had a French manicure done on Wednesday and my nails started chipping the next day. On Friday they were terrible looking so I went back in to get them fix... Read More
Tammy did not do a good job on my manicure. I had a French manicure done on Wednesday and my nails started chipping the next day. On Friday they were terrible looking so I went back in to get them fixed. Tammy was really nice about it and apologized but now it's Saturday and they are chipping again. The nail polish she used seemed old and sticky. Will not go back there again. Waste of my time and money. My home manicures last longer than this. Read Less
Katie R.
4 Sep 2017
REPORT
I am a huge supporter of local businesses and am pretty reliably not the can-I-speak-to-the-manager type of person, but the ridiculousness at this salon put me in a situation where I felt compelled to... Read More
I am a huge supporter of local businesses and am pretty reliably not the can-I-speak-to-the-manager type of person, but the ridiculousness at this salon put me in a situation where I felt compelled to stick up for myself. As a consumer, that's a rarity for me.I came in on a Monday afternoon. When I arrived there were only a few customers and I was getting a pedicure within ten minutes, not bad for a walk-in situation. It sounds nit-picky in the big scheme of things, but I'll mention it anyhow, there is no AC here; it's uncomfortably hot.Lady One did my pedi and did an acceptable job, took about 30 minutes. As she was working on me, two mani customers came in, one pedi customer, and one mani-pedi customer. Keep in mind, there were only 3 people working so this created a wait. Towards the end of my pedi, I was told that Lady Two would do my mani. No problem. I'm in SoCal on a trip--this isn't my normal salon; I'm not picky about who I get. As soon as I sat down at the mani station, Lady Two pulled Lady One into the back area. A couple of minutes later they both returned and I was told Lady One would do my mani after all. She started by removing my gel from my last manicure. It became clear quickly that she was inexperienced. All said, it took her over 60 minutes to remove my weeks-old and already peeling shellac. With what I thought was the worst of it over, she began the actual manicure. No issues until she started to paint my nails. The painting of my nails easily took an hour. She was unsure of herself and was visibly struggling. Lady Two came over to take a look and began quickly firing off what I assume was instructions (I don't speak Vietnamese). I, not wanting to make a scene, waited it out. A whopping two and a half hours after it was started, my manicure was done. A mess is the only accurate way to describe it. Gel manicures require experience. Without it, you end up with an uneven and lumpy look. The ring finger on my left hand had a lump so big it was like a pea was stuck under the varnish. Several nails had air bubbles and all of the tips were unpainted. Aesthetics aside, the cuticles were mangled and my hands felt a little sore. I wanted to pay and get out of there. Unfortunately Lady Two came over to inspect my nails and the look on her face was unmistakable. She clearly knew my nails were a mess. She handed me a business card and wrote "Free Gel Manicure" on it, asking me to come back in so she could fix it. I had no intentions of returning. It was an uncomfortable setting and I had literally just spent 3 hours there to get a simple mani-pedi. I took the card and went back to my hotel.Fast forward to this morning when I wake up and my nails are absolutely sore. I suspect it is from Lady One's inexperience in removing shellac. When I press on my nails, it's painful. I decide I can't just walk away from this one. It's a positively ugly manicure coupled with painful nails. I head back to the salon.Lady Two (part-owner as I know now) and her husband are the only two people there. I let her know I do not want the free gel manicure and instead I want a refund. She begins yelling at me that the shop policy is no refund. It's tempting to be a huge jerk here, but I am calm at this point. I explain to her that my fingers are in pain and I do not want to subject myself to the removal of the botched gel manicure. I just want a refund. I tell her I don't even want a refund on the pedi, only the mani. This review is already sufficiently long reading, so I will condense the back and forth of it all to a couple of lines. Lady Two accused me of using the shop to get a free manicure, despite both of us admitting the manicure was hideous. She threatened me with God several times, indicating that the almighty will be ashamed of me for requesting a refund (if there is a God, I am positive he's got plenty to do without snubbing me). I really gave it an honest effort, explaining the need to refund my money. The lady who did my manicure wasn't qualified and mangled my nails. I had no opportunity to change that. I did not know she was going to struggle so horribly. If I knew I obviously would not have participated. I was not at fault and refused to take the hit. I am not a swindler. In a last ditch effort, I asked her to show me the cosmetology license of Lady One. She refused and then quickly agreed to refund my money. This, more than anything, made me sad. I don't know if she had a valid cosmetology license, but I know that they are required for a reason. And a license probably could have prevented the situation I had to endure. The bottom line is I don't recommend supporting businesses with customer service that is this blatantly poor. I also recommend, as ridiculous as it sounds, you ask to see your nail tech's license before they begin working on you. And, as I found out later today, indeed it is required that a license be displayed and readily viewable by clients. The more you know. Read Less
Moishaving H.
10 Aug 2017
REPORT
I love my Alex.. I have been coming to ALEX for 4 years and the extreme good work he provides I will definitely have to keep coming back.  ALEX IS s perfectionist.  He heifer Vietnam for 2 months I di... Read More
I love my Alex.. I have been coming to ALEX for 4 years and the extreme good work he provides I will definitely have to keep coming back.  ALEX IS s perfectionist.  He heifer Vietnam for 2 months I did not get it filled until he returns.  THAT'S all I needed. I've never had a broken nail and by Alex.. Never.. I relocated to Las Vegas and I come to California monthly and I will let my feels go out until I come back to get them done again by Alex.  He will not do any work that he has not comfortable in doing so please understand if it's something that he is not in Your BEST interests he will not do it. I am a witness of that when I first met Alex he actually turned me away because I was so use to them quick nail jobs that didn't last.. if you want quantity Alex and one it may take him a little longer than average but believe what I tell you you will return Read Less
Tina D.
18 May 2017
REPORT
Worst experience ever! Called to make appointments two days prior for a large group of us. We wanted full-sets and pedicures. I let them know that there would be 10 of us coming in. I made the appoint... Read More
Worst experience ever! Called to make appointments two days prior for a large group of us. We wanted full-sets and pedicures. I let them know that there would be 10 of us coming in. I made the appointment for early in the morning so my girls and I could get on with our day bc we had a time constraint. We got to our appointments 20 minutes early to find only 4 staff at the nail salon. one of the four didn't do acrylics so could not help with the majority of the girls. 2 hours later I only had one girl done with her services. I left and took some of the girls who had still been waiting to another salon across the street. One of my girls nails already broke . They lack professionalism and efficiency of their craft. Never again! Read Less
Paula D.
26 Mar 2017
REPORT
Horrible. I had Mai, who has no idea what he's doing. He's sick, he's hacking in my face and snorting mucous constantly. His shirt is on inside out and has rice stuck down the front.My daughter had Ch... Read More
Horrible. I had Mai, who has no idea what he's doing. He's sick, he's hacking in my face and snorting mucous constantly. His shirt is on inside out and has rice stuck down the front.My daughter had Christine. She knew what she was doing okay, but didn't do a good job.We both ended up with nail beds that are throbbing because they cut them with the electric file bits...so much that Mai held my hand tight so I couldn't pull away.  I like my acrilycs short for work and he refused to do them as short as I wanted them. He flat said "No short." We will not be back. Ever. Read Less
Miriam F.
17 Feb 2017
REPORT
CHRISTINE did my nails. It's friday, 2/17/17, raining and it was fairly empty. My first time here. Christine did my fill and took her time. She works very quickly and with experience. I am one to pay ... Read More
CHRISTINE did my nails. It's friday, 2/17/17, raining and it was fairly empty. My first time here. Christine did my fill and took her time. She works very quickly and with experience. I am one to pay attention to detail so she made sure to ask me if I was happy with the way they were coming out and I appreciated that. She would fix any ridge or add a coat with no hesitation. I would highly recommend her and come here again. I also appreciate that all the staff was not talking to each other or coming over to checking my nails. Every staff member kept to themselves and that to me is very professional!.. I must admit I was hesitant to come in based on their previous reviews but I am more than pleased that I came and will be coming back. :) Read Less
Jaqui C.
8 Oct 2016
REPORT
Wanted to go to Villagio but there was a 20Min. Wait! So yelped  and found this place by the mall.. it's clean but extremely pricey! Gel service manicure for $30 BUT they missed a few steps such as cu... Read More
Wanted to go to Villagio but there was a 20Min. Wait! So yelped  and found this place by the mall.. it's clean but extremely pricey! Gel service manicure for $30 BUT they missed a few steps such as cutting off excessSkins on your fingers (a standard in gelManicure package) as well as leaving my cuticles untouched. People there are nice but way too expensive for the unfinished package. Won't be going there again. A lot of other nails salons nearby so still on the lookout for my go-to spot. Read Less
Linda D.
19 Sep 2016
REPORT
I have been coming here for years & I always leave happy  Michael & Alex do such a great job & the ladies as well with my pedicures. I went in 3 weeks ago literarily right before closing & I could tel... Read More
I have been coming here for years & I always leave happy  Michael & Alex do such a great job & the ladies as well with my pedicures. I went in 3 weeks ago literarily right before closing & I could tell Michael was in a rush to leave. I offered to come back the next day just incase my nails would come out funny because he was rushing & he said no it's ok I'll do it now. They came out perfect like he promised & he did them fast! Yesterday I went in for a fill & gel pedicure & the new young girl (I didn't catch her name) she tried the Rose Gold Chrome Gel & I LOVED IT (see pics). You guys are great ! I will continue to come here Read Less
Teresa S.
12 Sep 2016
REPORT
I love this place!!!  Have been coming here for about 6 months and Jessica is amazing!!  The owner is very sweet and interacts with her guests!  My nails turn out perfect every time!  Would highly rec... Read More
I love this place!!!  Have been coming here for about 6 months and Jessica is amazing!!  The owner is very sweet and interacts with her guests!  My nails turn out perfect every time!  Would highly recommend! Read Less
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