Can't say enough good things about Vivan and the girls. They are always so friendly and cheerful. Love going there. Vivian is always asking me to find something difficult for her to do with my nails. Best place in Des Moines to get your nails done!!! Read Less

CLEAN! They sanitize their nail tools and replace the spa chair bowls with a new plastic lining after each client. Nice, friendly staff. On top of affordable prices, they offer a stamp card (an incentive to come back!) Read Less

**Theres a good outcome to this!**I went in for the first time 2 weeks ago for an acrylic fill. During the process my right ring finger was burned with the dremel. We finished up the set & I left. 2 days later a nail snapped off. I went in to repair it. A different lady replaced it & told me I didn't have to pay. I still tipped her though. 3 days after that 3 more nails snapped off. I went in & repaired those. This time it was the First Lady who did the original fill. While using the clippers to take off the broken pieces of acrylic, she stabbed through my real nail on my left index finger & made me bleed. We finished those repairs & I paid & left. 2 days ago my thumb nails snapped off. Both of them. It will only be 2 weeks tomorrow since the fill. I have never broken this many nails before the week & a half mark. I called & apparently spoke to the first lady (who says she's a manager & the only person who knows how to do acrylic) & she wants me to go in and let her look at them. She also says she's going to give me a "discount". I told her that I think "we should re-do the fill & make them thicker". She proceeded to tell me that she doesn't know what I do when I leave the shop in order to break all my nails. I let her know that I don't do construction/anything strenuous & breaking this many nails so soon before my next fill (I'm able to hold out with all nails intact for 3 weeks). I'm going in after work so we'll see what happens.I went in after work. We re-did the fill, replaced thumb nails & she made all of them thicker. And I didn't get hurt this time! Definitely satisfied. I expect to see her again at the end of the month! Read Less

DON'T GO HERE!!! This is the worst pedicure that I have ever had. I've done a lot of pedicures and now I really wanted a good one so I ordered a royal pedicure (they have classic, speciality and royal). I wanted to get all the skin removed etc which was described in the information. When she was ready to start doing the colouring she hadn't even done as much as we usually get in at a classic one so I asked if it was correct that I was getting the royal one to make sure. I do a pedicure because I want a good treatment for my feet, not for the color, and that's why I choose the Royal because I wanted an extra good treatment. They started yelling at me when I said I wanted what was in the brochure and said they had already done it. AND THEY HADN'T AT ALL. I almost left the chair because they we're so rude. I asked if I could stop and not do polish, but they told me I had to pay the same price anyways also without the polish I pay for the pedicure the polish is free. Which MAKES NO SENSE because I go to take a pedicure because I want the pedicure part that I did not get, NOT the polish, and they don't do the pedicure in the way it says in the brochure. So I guess I pay for the scrub, that I had to pay $5 extra for since I told them I would just do regular not royal. So not really sure what I pay for...... and in addition the french manicure was not good at all either, she used a very thick line and it looked very homemade.. Read Less

Walking into the salon they're able to give me such wonderful lovely service! Being able to create a nice acrylic set of nails for me with a wonderful shape and design! I'm very pleased with their service Read Less

I went in for a scheduled gel manicure and the nail tech Cathy didn't do a very good job. I had to continually point out things to her to fix, she painted on my skin, and didn't paint to the cuticles. She started off relaxed, but the more people walked in, the more rushed she seemed to get. I will not be coming back Read Less

I definitely love this so long! They don't rush you and always keep you feeling relaxed and comfortable. The lady is here are totally professional and do an amazing job. The salon it self is quiet and relaxing. Read Less

This is a clean, professional nail place. Good products with lots of color choices. I understand that the women who work here work hard, are probably underpaid and do a difficult job. However, my experience has been a mixed one here over the years. The women do a good job, technically, but I often have experienced indifferent attitudes and sometimes inattentive sessions with some of the women...don't always feel like a welcome customer. Read Less

Friendly staff and affordable prices. I have been here twice now and both times my nails have looked like they are weeks old by the time I'm done. Nails don't look like they've been freshly shellac'd at all. Pedi is okay, they could try and take their time and not rush so much. More than one coat of nail polish would help as well. Read Less

I am a picky about my manicure as I don't like any nail polish left on my cuticle skin, or parts of the nail missing polish.  I DROPPED 1 STAR BECAUSE I DESERVED A LITTLE MORE ATTENTION TO DETAIL. I received the "Classic Indulgence" mani/pedi for $33. PRICES ARE GOOD but the quality and ambiance is nothing special. I've honestly received more welcoming customer service in the less affluent neighborhoods. Read Less

Cute place, affordable prices but the service leaves something to be desired. The pedicure was good, not great. Nothing I couldn't have done myself and the woman doing it was not very friendly. They had great color options for my gel manicure but as she was finishing I noticed that some of my nails looked like they had been smudged and there were spots without polish at all. Why didn't she notice that when she was clearly checking my nails to see if they were dry. It was really noticeable and I even waited to give her a chance to offer to fix it but I had to ask instead. Probably won't go back. Read Less

Love Vivian and love ViVi Nails! The atmosphere makes It feel like you're in the comfort of your own home. The warm and loving presence and wonderful treatment, along with amazing nail service, make this the only place to go for mani/pedi days! Read Less

Horrible service !! Very welcoming but should have known better since the whole shop was empty. Rushed through my fill so fast, then got gel polish all over my fingers and didn't clean it up so it hardened all over my skin. The paint job was really lumpy. Now il have to go somewhere else to get it fixed. Really confused to why she was in such a rush if there were obviously no other customers waiting for a service. Read Less

Since 2012 I have gone to Nail Spa bringing teen daughters and their friends more than 60 times and have also referred many others. After today NEVER AGAIN! The pedicure was fine, but we went to pay, the employee refused to honor our $10 "frequent service card" saying it wasn't their stamp, but still acknowledging we come there frequently. So they think this is fraud and I made a stamp to get a $10 discount even though I come frequently? UNBELIEVABLE! I also agree with others that the manicure filing is terrible.Please someone make a good recommendation for a nail spa in North Berkeley/Albany Read Less

This is my go-to nail salon: fair prices, friendly staff and very clean. I really appreciate their attention to detail, which makes it impossible for me to go anywhere else. It was so nice I actually fell asleep. I cannot find any similar experience in this area which is very disappointing.They tend to be busy every day of the week, so I recommend calling ahead for an appointment! Read Less

After reading the reviews this shop has, I was very excited to take my little sister, who was visiting me, for a nice Gal QT. Sadly, the experience we had was not just disappointing as far as quality, but straight up upsetting from a custom service point of view. The experience began on okay terms. We were asked if we had an appointment and then instructed to pick a color. All good up to now. After 15 minutes we were seated. I was a little bit uneasy because their cleaning of the foot spa is NOT at all thorough. Peoples' feet get soaked and scrubbed here, ladies... you MUST use soap to wash the damn thing. Red flag #1. I was disgusted but didn't want to make the woman who stood up from that chair feel bad. But eeewww! Moving on to the service: I have clean feet (as does my sister) and this is saying a lot since I don't like feet, but our feet are "nice".  Not much work is needed,  so I asked her not to scrub my feet of hard... She didn't listen. My food arch was in pain... It was nearly raw.  When I got home, it was still in red and in pain (4 days later, I can still see the marks!). I wasn't rude and just said "ouch...you can stop. Thank you". The mani: I had to file my own nails because she gal was doing away with them! I don't have long nails... Again, vigorous filing isn't necessary! This is obvious to anyone but this gal. I only needed a little shaping and cuticle clean up (whichever didn't happen at all!!). Ok.. I was still determined to have a good time with the sis, so I didn't make a big deal of it. And the lady was trying to be a good conversationalist, so I just let it go. Moving forward... The job was "done" and as my sister was waiting for her nails to dry, I went up to pay for the both of us. I paid with card and left tip on the card. Then I read a sign saying that tips were requested in cash. I didn't have cash. So credit card it was.  I went to my sister and asked if she had cash. She did and walked up to the counter and handed her an extra $5. This is where I get motivate to write this review: as my sister turned around, the woman taking the money tosses the bill on the table (as if rejecting it) and says something to another woman,  WHO THE DECIDES TO YELL AT ME FROM ACROSS THE ROOM "just $5 for the both of you?!". I was shocked that anyone would on this in DEMAND for a tip. I respectfully said "no, I've already left tip on the card". But let's be real,  even if I hadn't... Tip is TIP! It's extra that you earn via your performance. Given the shitty performance throughout, I wouldn't have the gull to yell out at a customer if front of all to question their tip. Period! I've worked as a bartender and waitress. I get the struggle, trust me. I also believe that the "tipping" system in this country is bullshit. Pay people fair wages and don't put it on the customer to assess a performance via "tips".. That's a problem in this country. This being said, I don't appreciate the attitude taken and the way I was treated as a customer (especially I  front of others). It was incredibly rude, inappropriate and absolutely unacceptable behavior. I am a very respectful patron wherever I go. I believe in treating those who provide services with due respect. I expect this to be mutual: I expect to also be treated with respect... And this most certainly was not the case at The Nail Spa. I left feeling embarrassed and upset (more so because my sister was put through that as well... All we wanted was a low maintenance,  relaxing afternoon). I will not be going to this place again and will tell my friends in the neighborhood to also refrain from going to this place. Zero stars. Read Less

Dislike this place. Came in with my Friend to get pedis. After couple days our feet look like we did not get pedis. So not sure what was done. We decided we did want manis after our pedicures and the lady quickly said "there is no time for that" I have never been somewhere where they deny more money, few customers did come in but they were also getting pedis so not sure why she refused to service us. We were there first. My friends nail notice one of her nails was not fully painted (not sure how that happens). Price wise its expensive for what they do. Ive been to cheaper place with better service. The employees were really nice though, comfty chairs and clean place. But service wise not worth it. Read Less

The ladies we nice but the service was highly priced for what they do. Place was clean/pleseant, but they took like 10mins on my pedicure. I then notice she missed half a whole nail to paint which i don't know how that happens. She did though fix it. My friend and i mention we had decided we did want manis and she quickly responded with 'there is no time for that" Few customers had came in for pedis AFTER us so i don't know how they had no time for manis for us. Don't think we will return. Cheaper places have provided better service than this place. Not even a sugar scrub though. Went in on friday by monday toes looked like they had never been to the shop, wondering if they even did anything. Philz coffee across the street was good though. #gosomewhereelse Read Less

Didn't love my experience. My pedicure came out well, but I did tell the women I had a hurt toe and she continued to rub and grab it roughly. My manicure was OK, but my nails chipped within 48 hours which doesn't usually happen. I also didn't get a neck massage which is usually common when you purchase a manicure. The place was also a little messy and I said toenails all over the floor which is understandable to an extent, but something I've never noticed in other salons. I'll be going elsewhere in Rockridge. Read Less

Place is around the corner from my place, so the convenience is great. But the experience, disappointed. Walked in without an appointment for a pedi on a Saturday afternoon. The place was busy but chairs were open. Happy to be seated and looking forward to a little pampering, but before I could settle in, close my eyes and drift, the woman was escorting me to a seat elsewhere next to a tiny floor fan.The woman was fast! Like super sonic fast! From the time I walked in, picked a color to being seated in front of a micro floor fan... 25 mins. Overall, not very relaxing, felt rushed, no water offered, polish on my skin around the nail.If I knew they were charging $1 a minute for service, I would have gladly paid an extra 10 bucks for a better foot massage & polish job. Read Less

I would not go anywhere else, I love how they listen and pay attention to detail, it is a very inviting atmosphere!! The location is so easy to get in and out of, I have rarely had to park too far away. I recommend to ALL of my family and friends!! Read Less

I keep coming here because the location is so great, but always find myself disappointed with the results. Recently got shellac on my fingernails. My cuticles looked terrible afterward and it started peeling in less than a week. Comparatively, my last shellac was beautiful and didn't start peeling for three weeks. I want to like this place because of the location, but I can't! Read Less

I don't know why I keep coming back here.  While the service is so-so, the thing that really kills me each time is how short my manicure lasts.  I went in two days ago for a manicure because I really needed it and wanted to clean up my nails before dinner plans later in the week.  Two days later, I need a new manicure.  This happens to me almost every single time I go to The Nail Spa.  In fact, the last time I was in there I discussed with a lady sitting next to me about how the same thing happens to her - our manicures consistently last under a week when they're done at The Nail Spa while they last closer to two weeks at any other place. Not worth going here.  I don't know why I kept going back for so long! Read Less