Excellent customer service! Very friendly and professional. They take their time and do thorough pedicures. You can't go wrong with Lem or Tina. Mrs. Helen does the waxing and nails and she's great too. She provides personalized service. I recommend them if you're looking for quality work. Read Less

There's a reason this hole of a salon is barely staying afloat at three pathetic, measly stars when other area salons are thriving. The customer service is atrocious. Much like someone else mentioned, you get the sense that if you are NOT the clientele they want to serve, they will treat you with such disdain that you really don't want to stay. Their loss because I often tip min. 30%. Yesterday, my mother and I came into the shop: me for a pedi and my mom for a full set. When we walked in Helen (I'm assuming from what I've read on here) barely looked up to greet us. After standing there for a short while, one of the other technicians asked us what we wanted done. When we told her, Helen cut in to say they were booked and could not take us at the moment, all while continuing to file her client's nails, never acknowledging us. Now, that's fine that there are only two of you working and you're busy right now. But rather than just tell us a time to come back, she added, "we can't just stop working on them. They made appointments." What?! Why would you say that? By now I'm angry enough to flash on grumpy Helen, but my mother asks what time. No answer. We ask again. She mumbles a time. After going back and forth to make sure we got it right, my mother asks one more time, "So you want us to come back at one?" "Yes." "And you can take us then?" "Yes." "Okay."Fast forward an hour and we walk in and the place is busier than it was when we left, but there aren't any more technicians than before. We come in and repeat the same process of standing at the door and being ignored. The second technician finally acknowledgesb us and we mention that we're back to which Helen's response was, "we're too busy." When we reminded her that she told us to come back later she replied, "you didn't say you were coming back." AGAIN while not having the guts to look us in the eye. She tries to tell us to wait and i think that's about when Ralph came out. My mother starts asking how long, but I'm over this hack hole in the wall "salon", I tell her I'm done and I walk out, but not before letting Helen and everyone else know about their crap customer service.Now you KNOW it's terrible service when Ralph the owner followed us outside to "hear our side of the story" and then apologizes saying he'll talk to her about her attitude. Turns out she's his girlfriend. Which explains why he was trying to make excuses for her behavior as if we just misunderstood her rudeness as strict concentration. BS. In fact, he alluded to the fact that she doesn't change her attitude because when they lose customers, more always come in so she doesn't see the problem.And THAT my folks, is this place in a nutshell. Our normal place is orchid nails in Los Altos right off el camino, but this  one is around the corner from our house so we thought we'd give it a try. Never again. If you want an example of real customer service go to that place. As a matter of fact, Ralph, if you're reading this, the two of you should take a field trip over there so you get an understanding of how to properly welcome people into your place of business and how to accommodate them when you're too busy. It will be enlightening. Avoid like the plague. Read Less

On Fri July 14 2017 at 11 I went into Nail Spa North Rengstorff in Mountain View in Monta Loma Plaza Road in because I'm handicapped and my face is disfigured they already were looking at me weird like I was nasty looking and they quickly told me they don't have time they got reservations but they asked me to wait but the lady was talking to me her client had not gotten there one hour before her client came and remind you I only wanted to color change.Their excuse was, no one know how to paint nails, then they told me no one knows how to paint long nails but when I said ain't this a nail shop she said they can't paint acrylics. than they told me they can do walk-in's, but on the window in neon letters it says "WALK-IN"S WELCOME" just a whole bunch of excuses, at that point I just left my feelings were hurt because I knew they were discriminating against me because, one, my face is disfigured. I know this because when I called I asked them if I could get a color change and they said, "yeah", so what changed? Read Less

I asked the lady to not file or buff my nails because my nails are really sensitive and she refused to give me service. This is not my first time coming to this salon and I always ask them the same thing and she refused to do them because my acrylics weren't going to last if she didn't file and buff them. Even after me telling her that I always get them like that everywhere I go and I have gotten them done like that at this salon. And I repeated to her that I don't care if they don't last that long she still refused to do them and told me to leave. If a costumer is telling you their nails are sensitive or even if they aren't sensitive, that they don't want your nails file and buffed that should listen because I'm the one paying.Read Less

This review is for a service I received about a year ago. I see other reviews say new management so I hope that helped: I went there to remove my gel nail polish and they did not follow the normal procedure but started ripping off the polish along with layers of my nails! I could have done that at home and was trying to get it professionally done to save my nails. I haven't gone back since then as I don't trust them. Read Less

My favorite nail place! I live in San Mateo but make the trip because I love Helen so much. She is so friendly, and pays more attention to my nails than I have ever seen anyone do before. She will treat your nails as if they are your own! The staff here are very friendly and pay close attention to what they are doing. $30 for acrylics is a great deal, and I recommend this place to anyone that I know! Thank you,Helen :) Read Less