DON'T GO THERE...I try to reframe from writing reviews, because I don't want to slam a business and cause them any harm. I've been going to Loomis Nails for about 3 years and I feel that I am amply q... Read More
DON'T GO THERE...I try to reframe from writing reviews, because I don't want to slam a business and cause them any harm. I've been going to Loomis Nails for about 3 years and I feel that I am amply qualified to post the number of rude and disastrous Mani/Pedi. I've also been getting my nails done from SF to Loomis for the past 40 years.1) I have to start with Christmas 2014 - that's when the disrespect really began. My last appointment before Christmas I gave a Christmas Card to 3 people. Annie, the man that works there and the sweat young woman that use to work there - I think her name was Wyn (??). I gave Annie $50 cash in her card, the man and Wyn received $25 cash in their cards. The mere fact that I gave Wyn a card seemed to really irritate Annie. Wyn was always nice to me and even with her broken English she always spoke to me in English. Wyn's face lit up when I walked in the door and it made me feel really good that someone was actually happy to see me. What follows next occurred at every appointment.2) If you don't mind sitting there while their grandkids play cartoon and other children videos, you might be OK with Loomis Nails. Or what I disliked the most is when they put the same recorded concert, which is spoken and sung in Vietnamese. I asked that they put something on in English, so I could enjoy the singing too and Annie replied with, "we don't understand everything," and she didn't change the video.3) I think it is unbelievably rude to have to sit there for nearly 2 hours while they speak Vietnamese to each other and completely ignore you. 4) Annie who is the Manager - not the owner, Is the worst abuser of item #3. I have always given her a 20% plus tip, because I'm a generous tipper, but now I've grown tired of over tipping for services that are NOT up to my standards, but now she expects the tips.5) The last two appointments (including tonight) Annie has been especially rude. 3 weeks ago Annie did only a so-so job on my manicure and grabbed and twisted my arm and even reprimanded me for not holding my hand correctly. I wasn't about to tip her as much as usual. On a $37 bill I gave her a $7 tip. She looked at my money, fanned it out and started speaking Vietnamese to the man that works there. You don't need to speak Vietnamese to know she was really pissed off that she didn't get her usual $12 tip for the same job. When I got up to leave she didn't even say Good Bye or Thank You, which is the norm.Tonight the bill was $37 as usual. I had to ask Annie to fix things on my nails several times, which I have never bothered with in the past. She was visibly annoyed. After she was done she asked if everything was OK - I just said yes. The woman that did my Pedicure tortured me by cutting so deep down the side of my toenails that I "yelped" in pain and said, "that really hurts". I have never felt pain or complained like that before in my 40 years of Mani-Pedis. After all of that I knew that this time was the absolute end of my relationship with Loomis Nail. In the end of the mess and torture I left a $7 tip. I paid the woman that did the pedicure (Annie didn't even come out of the back as she usually does to collect my money). The woman first showed the money to the man and then to Annie. They were all looking at my money as if I didn't give them enough money to cover the bill, much less the back that I did tip them $7. None of the 3 of them said, Good By or Thank You and neither did I.I will never go back and I would strongly recommend that you boycott Loomis Nails so they get the message that even after 3 years of service they still have to earn your patronage and not take you for granted and expect to be over tipped. I realize now I created the monster by over tipping.There is 1 woman that works there - Jennie - she seems to work independently of Annie and her team, and all of her customers seem to be very happy with her.Christina Read Less