If I could give zero stars I would. This is my third trip here and obviously the first two times were worth the return trip. Clean, nice staff and they did a good job. My gel manicures always lasted a... Read More
If I could give zero stars I would. This is my third trip here and obviously the first two times were worth the return trip. Clean, nice staff and they did a good job. My gel manicures always lasted at least three weeks.....UNTIL today! I wish I got her name, but she barely speaks English. She's the younger heavy set, and tall Asian technician, long hair. Talk about a chip on her shoulders. First, she attempted to raise my chair from the reclined position that I was comfortably situated at. I told her, that I liked my position and please keep it as it is. So she mumbled something and grudgingly left it as I requested. Thank you. Anyways, she was tugging and pulling at my hands roughly to come closer to her and was obviously complaining to her co-worker about me. After all the tugging, some water came out of the bowl onto the towel on my lap. She starts going off again about me, as if I'm gonna give her extra work and make her get me a fresh towel...which I didn't because it didn't even leak through , it was so little water. So after several minutes of her pulling at me, I said- you don't need to be so rude and rough. She just glared at me, and she motioned something about her back. I said- I didn't come here to make your life easier, I came to get a manicure/pedicure and to relax. That's right, I can be just as rude if pushed, and she PUSHED. So I told her she could very well stop the services on my hands if she was having such a hard time, of which she mumbled "no". She tried to shape up her attitude slightly after that, but I definitely did not give her a tip. I did however , happily tip my pedicure lady. I'd love to say I'm never going back, but Id like to go back just to decline her services every time I'm there in hopes that it humbles her and forces her to learn some decent customer service skills. Read Less