I'm really disappointed to have to write this review, because I had been a customer of Pink Petals for almost 2 years now. However, during the past year I noticed a pretty stark decline in my experien... Read More
I'm really disappointed to have to write this review, because I had been a customer of Pink Petals for almost 2 years now. However, during the past year I noticed a pretty stark decline in my experiences there--I always made an appointment, yet I would wait at least 15-30 min to be seated in a chair. Once I sat down, I would then feel like I was being rushed during the services, with the technicians not taking the time to make sure that my nails were the best they could be. This place isn't the cheapest, so it was frustrating to feel that I wasn't getting my money's worth on the quality. The visit that sealed this review, though, was when I came in to get a manicure before going out of town for the weekend for a wedding. I got my nails done on a Friday after work, and I picked an orange polish for my nails overall, with a silver polish for my ring fingers. The next day I drove 3 hours to get to the wedding. As I'm sitting waiting for the wedding to start, I notice that THREE of my nails are starting to peel...not chip, but PEEL, from the sides. Clearly the orange polish was watered down, because by Sunday 8 of my nails were peeling, and the only ones staying in place were the silver ones. I called Pink Petals first thing Monday morning when I returned from the wedding, because it had only been 3 days since my gel manicure, and this should not have been happening. I asked to come in after work that day to have my polish fixed, since I paid for a gel manicure and it was already falling apart. They said they couldn't fit me in that day, but I could come Tuesday. Ok, great. By Tuesday 4 of my nails were completely bare, and I was happy I was going to get them fixed. However, instead I showed up to my appointment, waited almost 30 minutes to be seen (I didn't even need a spa chair, I was waiting for a spot at the manicure counter), and the technician that did my polish change sped through removing what was left of the polish so fast. She didn't want to wait for the acetone to sit and do its work under the foil, so she decided to just file it off! She ended up taking the skin on the tops of my cuticles off with it. Even when I told her it hurt and to please stop, she kept saying "Just one more minute, it's almost done." It took over a week for all the painful scrapes to heal. Then, she repainted my nails in a rush, barely letting them dry in between coats. There were bubbles on 3 of my fingers when I got home. But she still did work on me, and I stopped at the front desk to leave her a tip, trying to be a nice person. That's when the receptionist told me I owed them $20 for a polish change! WTF?? I explained to her the situation and told her I had spoken to the manager on the phone when I made my appointment. She responded that he told her it was my responsibility to pay, that it wasn't their fault the gel didn't last more than a day, and I owed them the money. Shocked, I paid and left. Definitely never coming back here. $40 for a gel manicure that lasts 2 days is hardly worth it. And then $20 to fix it?? They're insane.Also, fun fact: their license expired a year ago, which makes me very suspicious of what else they're not doing properly there. Do yourself a favor and stay away. Read Less