First off, let me just say that Bryan did a good job on my nails. HOWEVER, I had a horrible first experience here, and I will not be coming back. I called to make an appointment a week prior, and I le... Read More
First off, let me just say that Bryan did a good job on my nails. HOWEVER, I had a horrible first experience here, and I will not be coming back. I called to make an appointment a week prior, and I let them know that these nails were for my wedding, so she promised she'd have someone good. (I had asked for Tammy and Nancy because of Yelp, but they were both not available.)When I came in, I was assigned someone to do my mani and Bryan did my pedi. My gel French pedi by Bryan was good, no complaints there. I showed the lady a picture of what I wanted for my mani, and she was pretty confused about what I wanted. I don't understand Vietnamese, but it seemed Bryan had to give her the materials and colors and explain how to do my mani. She also kept arguing with me throughout my mani, telling me that the picture I showed her (see my upload) could have filters on it or that it might not be a real person's nails. (The picture was my friend's nails, which I told her but she didn't seem to care). Multiple times, she told me I should keep my nails long (my nails grow really fast so I don't like them to start out long when I get them done). Part way through getting my nails done, I realized that she was doing something different from what I had requested (I wanted dipping powder, but she was doing acrylic). I decided not to make much a fuss about it. I've never had acrylic done before, and I asked her if my nails would look like this at the end. She assured me it would look ombre at the end. She cuts my cuticles pretty bad, cutting my skin to the point where I'm bleeding. I was sweating in the chair as I was getting my mani done because she had cut me multiple times, and the acrylic was like alcohol on top of all these cuts. The bleeding didn't stop, and it even went into the nail polish she was putting on!!At the end, she puts the gel top coat on and I put my hand under UV. When I take my hand out, the nails are not at all what I wanted. It didn't look ombre at all, there was a solid line between the pink and white colors on my nail, and it wasn't a french tip either - the line was halfway down my nails, and it looked really really ugly. I told her I didn't like the nails, and I didn't want her to keep doing them. She kept arguing with me, telling me that's how ombre is, and that you can't get it to look blended. I asked to speak with the manager, who wasn't there at the time, so she got the manager on the phone. She spoke in Vietnamese to the manager first, and then I spoke to the manager, and started crying on the phone because I was so upset at how my nails looked. I was getting married in two days, and I didn't want anyone to see these ugly nails!! The manager agreed to re-do my nails, and I asked for someone else to do my nails. The lady takes me back to another chair, and foils one hand. With my other hand, she takes my pinky finger and grabs a nail clipper. I ask her what she's doing and pull my hand away. SHE WAS GOING TO CUT MY NAIL OFF (with all the acrylic gel on it) WITH THE NAIL CLIPPER. WTFFFFFF. I didn't take a picture of my nails before they got taken off because I was so upset/didn't think to take a picture.Bryan comes over and tells her that she's going to take over from here. She begrudgingly leaves, speaking loudly in Vietnamese (probably talking shit about me). Bryan was very nice, and I had a good conversation with him while he did my nails. At the end, my nails did not look like the picture I had shown and wanted, but it was better than the what the first lady tried to pass off as "ombre nails". I spent three hours in there on a day when I had a lot of other wedding prep to do; my nails were a mess after getting filed/messed with TWICE (had to take off the first acrylic and then get my nails filed again for the second acrylic). My nails were super sensitive and hurt for about a week afterwards whenever they got touched, and I still paid full price for the horrible experience. I will NOT be back, and I have already told all my friends not to come here. Read Less