I'm usually not one to complain, but my experience at Star Nails was absolutely terrible! I 100% recommend that you go somewhere else worth the money! Star Nails wasn't one of those places! Unfortunat... Read More
I'm usually not one to complain, but my experience at Star Nails was absolutely terrible! I 100% recommend that you go somewhere else worth the money! Star Nails wasn't one of those places! Unfortunately, my first time there will be my last! I'll just start off by saying how unprofessional everything was there. The nail technician who did my nails explained she was new, which was clear to see after her countless mistakes. It's one thing to make mistakes, but when you're inflicting pain on other's...it's simply NOT okay! She first started off by drilling my gel nails, which I had no intention of getting acrylics done. After she put the wraps on, she started working on my pedi. She also decided to drill my toe nails and then got some skin, which made me jolt. After two occurrences of me jolting due to the shocking pain, she exclaimed that I had sensitive feet. She went on the continue my pedicure, and told me she had only been there for 3 weeks. She also, exclaimed that she had 11 years of experience...so I gave her the benefit of the doubt. After my pedicure was done, she started working on my hands. That's where it truly went down hill! She started drilling my nails more and more till they were so flimsy, brittle, and weak. Mind you, I had grown my nails super strong and they were very solid and very long. As she was cleaning my nails with one of her tools, she cut me on one of nails. Then she moved on to my right hand and cut me pretty deep on one of my fingers. No exaggeration...I was bleeding for 20 minutes! 20 minutes! She had me go to the restroom to wash off my hands then tried to blame that I hit my hands, and I said, "No! It's from when you cut me." She started gluing the cut and putting alcohol on it, which burned like hell might I add! Then, all the nails technicians came around and started helping her and told me to hold my finger up. I was pretty upset at this point, but it made it worse as the owner came. She saw the blood and asked if I took blood thinners. I exclaimed that I didn't, and she had the nerve to say, "Then, why are you bleeding like that?" And I said, "Because she cut me! And then tried to glue my finger and put alcohol on it!" I had never been to a nail salon, where I was being tortured and then blamed for the torture. The same nail technician was going to leave the gel bubbly on the nail that was bleeding constantly. She removed the gel nail polish once I complained to her how it didn't look good and the bleeding had FINALLY stopped. In the end she did apologize and they didn't charge me for a manicure, but the only person who helped me was the nice lady at the front desk. That's the only reason why this place would get 1 star from me. The worst part is that two days after my manicure...my nails started breaking underneath the nail line, which caused some excruciating pain. It's easy to get over the cuts, but the fact that long term damage was done to my nails and I was being blamed for their mistakes is absurd. Extremely disappointed for this very unprofessional establishment. Save yourself the trouble, pain, and torture. Go to somewhere they pamper you & give you the luxurious treatment you deserve! Read Less