I'm updating my review after returning. Huge five stars! The customer care is beyond amazing, and not just because they were fixing my nails, but the interactions with every single person who walked i... Read More
I'm updating my review after returning. Huge five stars! The customer care is beyond amazing, and not just because they were fixing my nails, but the interactions with every single person who walked in were so warm and special. Definitely going to make this my go to salon from now on!!And my nails look AMAZING! Thank you so much!___ old review belowI waited out the weekend before writing my review, because I wasn't sure if it was worth writing, but I'm going to go ahead with it. For reference, this was my first time at this salon, and I had the sns nail dip with tips done.Cons: I made an appointment online for 4pm. I arrived a few minutes early and they confident initially find my appointment. After refreshing a few times, they found it, and I sat down to wait. At 4:20 the technician finally came from the hair salon side to start my nails. It didn't seem very busy, and I wasn't given any explanation on why I had to wait. I don't mind waiting usually, but I felt like I wasted time making an appointment, when I probably could have just walked in and gotten the same time slot.The technician did not trim my nails before applying the tips, so the underside looked grown in, and my natural nails are already starting to separate from the tips, which means they are going to start collecting grime. If I had known, I would have trimmed them myself ahead of time, but I was used to that being done as part of the service.A couple of times while smoothing the tops of the nails, the dremel slipped underneath the nail and caught my finger. Not a big deal, but it was little clumsy. Also, the shape of my nails is not uniform, some being obviously rounder than others, or just oddly filed and there is a lump on one that wasn't evened out enough. The technician did not flip my hands over to check the underside of the tips for plastic that still needed to be filled/pulled off until I pointed it out.Overall, it felt like there just was not much attention to detail.Now the good parts!Pros:Staff was really friendly, and you got the sense that they all really loved working there. Even with the issues with detailing, I do like the overall appearance of the nails, and the color is fantastic!While waiting, I was offered popcorn and water, and there was a romcom on the tv to pass the time, great touch!My technician was very sweet, and apologized profusely whenever she caught me with the dremel on my finger.The decor was really cute, and the staff seemed to have a good rapport with each other and their customers. In the end, I will probably give this place one more shot, because even though I'm not totally satisfied, the atmosphere there was amazing, and it's in a really convenient location. Hopefully next time my tech is more detail oriented. :) Read Less