Giovani at Spectrum has been cutting my hair for a good while now. He was referred to me by another friend who still gets his haircuts there. I’ve referred people to him who still get haircuts with him. Each time, my haircuts are done right. He’s highly skilled. Read Less

Stopped in for the first time today. The receptionist greeted me with a big smile and offered me a drink (beer, water, soda) — I chose a beer (Madtree Psychopathy). I proceeded to drink my beer while watching some college football on their big screen TV. Shortly thereafter, Allen promptly greeted me in the waiting room. He was very personable and truly a master of his craft. I love my haircut! I will be back to 18/8. Read Less

Allen is awesome and truly cares that you leave satisfied with your new haircut. I love everything about this place. Great, friendly service by professionals. Complimentary craft beer, coffee, water, snacks, etc. is a nice touch too. Read Less

Quite simply the worst pedicure I have ever had. Parts of the nail are not polished and corners of nails randomly cut off and very uneven. The only reason I gave it one star is because the manager did not charge me for the service. Save your money and go somewhere else. Read Less

I was crossing through town on business and had some down time when I stopped in to see if they had any available appointments. Not only did Darnell fit me in his packed out morning, he also delivered a world class haircut. Thanks again for a great experience. Read Less

It was my first waxing experience, so I was a little nervous and did not know what to expect. Erica made me so comfortable and made the whole process enjoyable. She is very friendly & knowledgeable and she takes the time to ensure her customers are happy with the job she's done, which I really appreciated. She is amazing and can't wait to go back to her! Read Less

The atmosphere was nice, but not worth the money. First, I had scheduled a 90 minute massage, but they only gave me a 60 min massage. There was no clock in the room, so I didn't even realize it until I was at the register paying. Second, the massage was more like a lite back rub than a massage. I would rather go to one of those $20 places. Don't waste your money.Read Less

I'm a skeptic when it comes to my hair as it always pulls orangey red and brassy when I get it lightened, even when professionally done. That was, until I met Rosie! She is awesome and her work was amazing, and I definitely will keep going back to her. She was able to lighten my hair to the right tones on the first try and I left the salon with my hair looking and feeling healthier than before she worked on it, despite the bleaching/lightening. I would highly recommend her to anyone who is looking for a new hair stylist. Read Less

I went here for the first time to get a hair cut and Ricky did an amazing job. I don't just let anyone cut my hair but I needed to find a new hair stylist and I think I found it, He did exactly what I wanted, I left super happy . Definitely will be going back to him in the future. Read Less

I found 18/8 this morning, online, and booked an appointment. It was super easy to set up and with my busy schedule I was glad I could find a time that worked for me. The atmosphere as I walked in was welcoming and professional. Alicia was my stylist and she was FANTASTIC! She gave me everything I could have wanted and more. I'm so pleased with how my cut turned out and I can't wait to come back again! Thanks so much for an awesome experience!! Read Less

I had a wonderful experience. Hair washed, cut, and styled for a reasonable price. I had Amanda and she was brilliant with my hair. I am very picky and a harsh critic so for me to boast about my experience says a lot. I am definitely returning and plan to do more business with Spectrum. I gave my hairstylist a fat tip because I was that pleased with my service! Read Less

This place is top notch. Im very impressed with Darnell and his straight razor ability . It's a fabulous place to get a close shave and feel like a well groomed dapper man.. They also carry beard products such as the world famous #beardilizer brand..... highly recommend fellas! Ladies buy your man some Beard care for Christmas! Read Less

Called today around 1:00 to make an appointment for a hair cut. Saw online there was 5:30 available but was told 6:00 when I called (didn't want to fill out anything to make the online appointment). Arrived around 5:50, was greater by a far from cordial young lady. She asked if I was so and so, I said no and was told to take a seat. At 6:20 the guy that arrived after me appeared to be done with his hair cut and what appeared to be the ONLY person working told me it would be just a minute. I said my appointment was 20 minutes ago and he replied " well I had him on my books too" at which point I said forget it and left. I've had better customer service at White Castle at 3:00 am. This was going to be my first $50 haircut and I will not try again. Read Less

I came here for a massage with Francine...she is so knowledgeable and friendly. She gave me the best massage...she also showed me stretches for my poor back. They also sale the best face product at a reasonable price-Image products. The gentleman  (don't remember his name) at the skin products was so nice! I'm going to try this place for my hair next! Amazing...give them a call! Read Less

Daisy is awesome!!!! She totally fixed my hair after another salon didn't ombre it correctly. I could have gone back to the other salon and had it fixed for free but I didn't trust that they could make it look better. Daisy was very professional and super quick! She matched my natural hair pretty well and blended in all of the patchy parts so well you can hardly tell they were patchy in the first place. She also gave the best scalp massage I've ever had. Highly recommend. I've also had my eyebrows done here before and loved my expeirence. 4 stars instead of 5 only because in general I think the salon is a little pricey, yet it'd be hard to find another salon that is as reliable, clean, and efficient for a lower price, so it's worth it.Overall super pleased, and I can put my hair in a ponytail without worrying about nasty streaks of bleach now!! Read Less

I went in for a consultation and brought a picture of the color I wanted, caramel with 4 blonde panels. The stylist started with blonde panels, and left those in while coloring the rest of my hair. I let her know that my hair processes quickly so she wouldn't over process the blonde....she pretty much ignored me and kept making calls on her cell phone. The blonde wasn't washed out for almost 45 mins and, in the end, I left looking like Cruella Deville. The blonde was almost white, and what was supposed to be caramel was black, and my hair was severely damaged. According to the stylist, that was the color I had asked for. I went back the next day to talk to management and was told there was nothing wrong with my hair!!  I wouldn't recommend this salon. Read Less

Very overpriced. I was not satisfied with my highlights. I called and the manager said to come back the next day and they would correct the issue. When I went back the next day the stylist said it would be an addition $55.00 when I had already paid $210.00. The stylist said I had asked for it lighter around my face so this is why I would have to pay extra but it was an ash color. What happened to customer service ? Read Less

I had to jump on computer and write this right when I got home. Ricky colored, cut and styled my hair today. I came in with a grown out brassy ombré and my natural dark auburn hair color as the base. He transformed me into a beige-blonde with platinum highlights, which is exactly what I asked for. I am very picky as I have my cosmetology license and can sometimes over-analyze a stylist. AndI get nervous to get my hair colored in general. Ricky chose the perfect formulas to use on my hair to cancel out the warmth that no one else can seem to help me with. I could not recommend Ricky more. He gave a great shampoo and he gives the best blowout in Fresno in my opinion and he does not rush with the styling portion.Side note: Ricky trimmed and styled my mom's hair for my wedding day and I still tear up when I see the photos, she looked modern and sophisticated and I am so thankful to Ricky for making my mom feel beautiful on that special day.Thank you Ricky for taking away my anxiety and leaving me with a fresh spring color! If you are nervous about color trust Ricky, he is an amazing colorist! Read Less

I've been coming to Sydny for the past two years. She never disappointments me with what I want done to my hair. She also educates me in products and my hair. The staff is friendly and this place is always clean! Read Less

Horrible customer service.  I've been to Spectrum several times in the past and had a wonderful experience but today was horrible.  I booked their "Valentines Massage and Facial Special" for $120.  Great deal right??? Lacy the front desk person who didn't seem too thrilled to take me back to the spa area gave me two different size cheap flip flops, their wet sauna was not turned on, their robes are in the hallway.  Ok things happen no big deal.  The massage was great and made up for the beginning mishaps.  At the end I go to pay my bill the front desk person who was very short and rude AGAIN processed my end payment.  The bill came out 262.00??  I went in for a 120.00 massage and purchased 81.00 in merchandise.  Even with the 20.00 tip the total bill wasn't adding up. I was not given a detailed list of what I was charged for so I went back into the Spa and approached the front desk person Lacy. I said I think you may have overcharged me.  I purchased the Valentine's Special which is 120.00.  Mind you Spectrum has this Special advertised all over their salon/website, someone handling the front desk should be aware of what the salon specials are.  Her reply "its your responsibility to let her know I purchased that package".... Well, I did that when I made my reservation.  Don't they make notations for their customers on what they request while making the reservations?? Or Lacy could have simply confirmed my purchase or even yet simply said oh I'm sorry let me fix that for you. So, I asked for a refund for the 35.00 difference which she replied she had to look up my reservation in the computer?? Why?? Did she think I was lying.  The entire time from the moment I walked into this salon Lacy made me feel as if I was some second class citizen and was not good enough to have services done there.  I could have went to any Day Spa in Fresno, which by the way I should have and will do from now on.  Spectrum used to be such a classy place.  You don't treat customers like that if you want repeat business and references.  Lacy ruined what was supposed to be a nice relaxing day. Sad because the lady who gave me the massage and facial was phenomenal and because of Lacy she will not be getting a repeat customer unless she moves salons.  My advice steer clear of Spectrum until they can hire customer friendly front staff. Read Less

A nice salon, very classy. Good service. I really enjoy the complimentary drinks, it's really quite refreshing. I've experienced some long waits but that's the usual for popular salons. Don't come expecting a cheap price, be ready for something over 40 dollars. Read Less

I finally found my hairstylist in Fresno after searching for so long. She did it all, from coloring to trimming and styling. She was an amazing artist.But the negative result was... After my first shampoo, my hair looked like a disaster. I am not sure what products she used, but my hair was burned. No matter how many deep conditioning I tried, I could not restore it. It was too pricy to get such a result. I am living a nightmare until I go for another short haircut to get rid of the damaged hair, but not at the same place anymore. Read Less

I'll give this place a star because my mom did love the lady that did her manicure, Tamara. And you have to to post a review.The bad review is for the staff/management. I live out of state and this past Mother's Day was the first time I was not going to be spending it with my mom, but I was seeing her the next wknd for a family wedding.I knew my mom had an appointment for a mani the day before the wedding (Thursday), so the Sunday before her appointment I called the salon and told them I wanted to surprise my mom for Mother's Day by paying for a spa mani/pedi. I asked if they could change her from the regular mani she was scheduled for to the spa mani/pedi and if they could hold my cc on file to pay for the services. They said that would be no problem and that they couldn't hold my cc on file but I could purchase a gift card online and they would hold it for her appointment. I called the day before the appointment to make sure they had the gift card at the salon for her appointment, they ensured me they did. I got a call from my dad about 45 mins after her appointment saying she was already home and that she paid for her appointment herself. My dad told my mom that I already prepaid and she was supposed to receive a spa mani/pedi. My mom called the salon to ask if they had a gift card on file for her, they told her yes, but that it wasn't their fault they didn't use it because the front desk just schedules appointments- with quite the attitude. No apology, nothing. I called the salon for a refund, they said that the manager is the only one that can approve it but he wasn't there. Got a call the next day (Saturday) at 7:30 am. What management is this calling someone that early on a Saturday morning?!? RUDE. With a message that said "I got a message you want a refund but I don't know why so you can call me back" Umm I told your front desk EXACTLY why I wanted a refund, are they that incompetent that they are unable to relay a simple message? Obviously. Called him back, wasn't there again. Called back during the time frame they said he would be in and they said he was unavailable. Then the front desk called back and asked for my cc info, manager never got on the phone, not one person apologized.Classy place. Read Less

Came here after a suggestion of a friend and a very affordable groupon. The outside of the building is deceiving, the inside is very nice. The atmosphere is like some exclusive spa place but they're just trying too hard.Hair cut was not what I wanted. I asked to keep my layers long and cut in a way it still had volume. I basically ended up with a trim. She also had me STAND up so she can make sure my hair was even. When long, layered hair is cut evenly straight across it never looks good! No shaping whatsoever. I guess she was new so it can't be helped. But I was 8 months pregnant at the time and I was looking forward to just relaxing in my chair. Maybe she is better with short hair cuts and styling because my bridesmaids had their hair done by her last year and it looked amazing! Read Less

O'neil did an amazing job on my hair coloring and hair trimI've gone to a lot of salons and they never dye my hair the color I want but she did an amazing job way better than what I had in mind. She also trimmed my hair so it will be healthier and I was overly ecstatic about it since other salons assume that by a trim off the ends means let's hack off inches of hair.  She's super professional and super sweet I highly recommend her if you're looking for a hair cut or hair dye or both! The only reason I didn't give a full 5 stars was everyone was amazing except for this short young blonde girl at the front desk. She was working 2/10/15 at 350pm when I was done and payingShe was very nice to her staff members (which is nice to see) but she was very snotty towards me which I felt upset by since I was very happy and plus I was spending a lot of money. She swiped my card then placed it down on the desk even though my hand was out for her to hand it to me. I have no idea why she couldn't hand me my card in my hand. Read Less

I had a bad experience with the front desk the first day that I went to Spectrum. I had an appointment at 6:30 pm and my stylist had something come up so he had the front desk reschedule my appointment. They called me on my cell phone but DID NOT leave a message. I called them back to make sure that everything was still sset for my appointment and the girls said "yes go ahead and come in". I drove 40+ minutes to the salon only to find out that they had called to reschedule my appointment. The girl at the front was very rude and stated numerous times that she had left a message. I informed her that no message was left. They stated that they were going to reschedule my appointment for the following day. So I did because it is not the stylist that made the error it was the front desk. I did not even get an apology for the mistake. NOw the reason for the 5 stars.....Angel more than made up for the problem I had the day before. My hair turned out great and we had good conversation. He is the best stylist I have been to and I recommend him to EVERYONE!!! You will not be disappointed. Read Less

I have followed my stylist to numerous salons because she is the only stylist I can trust to do an awesome job on my hair. She has never done something I have hated. When she moved to Spectrum I was not opposed to the change. She informed me of the change and I immediately called to make an appointment. The receptionist on the phone was very polite and found me the second to next available appointment two weeks from the day I called. I had a picture of the cut I wanted and I was very excited to get a new back to school look. I did not become worried when I did not receive a conformation call. The salon is very nice and laid out on the inside. When I came in I told the receptionist who I was there for and she paged her. About 30 minutes later my stylist finally came out. She looked very confused. She took me to her station and asked if I called for my appointment today and I told her I made it two weeks ago and I am/was positive it was for the time I was there. She went and I assumed she talked to the receptionist. my stylist told me I came on the wrong day, according to the receptionist, and her next appointment was in 10 minutes. I went with her to the receptionist and I was appalled when the receptionist whispered to another staff member "she wasn't smart enough to come on the right date." I didn't want to cause a scene. The receptionist told me my appointment was next Wednesday, which is absolutely impossible. She did nothing to get me a different appointment and I am not pleased with my stylist at the moment either. The receptionist did not apologize or take responisbility for what she did. I know I did not make my appointment for the date she claims because I have an appointment for surgery I have had over a year. I am absolutely furious the receptionist did not make any efforts to fix her mistake. I did not have my hair styled and am stuck going to school with no changes. If you use this salon, it is very clean, the layout is very nice, and it did not seem as though the staff pressured you to purchase the products even though the chairs are SURROUNDED by the products. I do not know the name of the receptionist but make sure you have her name and BE POSITIVE the correct date. The stylists were dismissing their patients and they had wonderful styles. Come for the stylists, but that is it. Read Less