I've been to Luxor Nails and Spa three times now. Each time was a little different, but I will no longer be going back there.The first time, Mai helped me. She gave me a mani and pedi, and she did abs... Read More
I've been to Luxor Nails and Spa three times now. Each time was a little different, but I will no longer be going back there.The first time, Mai helped me. She gave me a mani and pedi, and she did absolutely amazing. She was kind, talkative, careful, and attentive. I was very satisfied when I left, and I started recommending them to people.The second time, I requested Mai again, though I brought two other people with me. Anna helped both of them in the time frame that Mai helped me. Clearly, Anna rushed it and did not take her time. By the end of it, the two friends I brought in were not satisfied with Anna's lack of attention and quality, nor with their nails. Both of their nails (one acrylic, one dip-powder) started lifting and coming off after one week. My nails that Mai did for me this time around lasted four weeks before they started lifting. Also, when Mai took off my previous nails, she carefully filed them down and soaked them individually in foil paper. Mai did amazing once again, but Anna did not. For the prices my friends paid, they should've received better customer service and attention. Also, there was a girl (she's the only one that is in heels and constantly talks on her phone), who was literally just sitting there doing absolutely nothing while both of my friends were waiting. They waited for over 20 minutes before they were helped when that girl was just at her station on her phone (which is what she did the entire two hours we were there). However, I tried to give Luxor Nails and Spa the benefit of the doubt.The third time, I knew for a fact that I was not going to return to this nail salon. EVER. I went in and asked to get my nails taken off. Mai, the older woman that I adore, was helping another customer. This time, it took 10 minutes before the girl that is always on her phone (mentioned above) came to get me. She said she would help me, which shocked me. I learned that her name was Kathy. Anyway, Kathy tried taking a fake nail and sliding it under my dip-powder nails to take it off. It was hurting me, and I told her that I would rather have her soak it the way Mai did last time. She told me, "No, that way takes too long. This way is faster." I told her that it didn't matter how much longer it would take or how much more it would cost. I just wanted her to nicely soak my nails until she could just file them off. I also voiced that I didn't want my real nails to be ruined since they are so strong and long. She said, "Okay, okay," then proceeded to try to take them off the same way. I had to pull my hands from her and tell her again that I wanted my nails to be soaked. She was clearly irritated and finally agreed. She cut down all of my real nails (which I clearly told her not to do). Now they are all stubs. Also, she didn't soak my nails individually. She gave me a bowl to put my hands in, then she used the acetone bottle to fill up the bowl and soak my nails. However, she squeezed the acetone bottle so hard that the ACETONE SPLASHED AND GOT ON MY FACE, CHEST, AND ARMS. I was very upset. Once she took my hands out of the acetone, they were incredibly dry, and she still just pulled them off rather than filing them off. My fingers/nails are now in pain, and I am very upset. I was extremely dissatisfied with the service I got. Kathy is very lazy, and I won't ever recommend her or Luxor Nails and Spa again. Honestly, the worst person/thing there is Kathy. I did not appreciate her whatsoever. She was rude and reckless.I DO NOT RECOMMEND THIS PLACE. Sorry Mai. You were the only great thing about it. Read Less