I never really have a go to place when it's comes to a full set or pedi, I'm always open to trying out new places. My coworker recently came here for a full set with Kim and she loved her nails. I dec... Read More
I never really have a go to place when it's comes to a full set or pedi, I'm always open to trying out new places. My coworker recently came here for a full set with Kim and she loved her nails. I decided to give this place a try as well. I did try booking with Kim, but she wasn't working the day that I was hoping to come in for my services, so I was open to whoever was available. I called and booked an appointment for a full set and pedi. When I arrived for my appointment, one of the worker immediately welcomed me. After about 5-10 minutes, I was seated and the girl who did my pedicure came over to show me options and pricing in regards to the pedi. After my pedi, which went okay, she sat me at the nail station. I was sitting there for a good 10 minutes, apparently waiting for the nail tech guy to get here (it was around lunch time so I didn't have a problem waiting). And then another 5 minutes past, I asked if we were going to get started yet and all the workers said was "he's almost here". The lady who did my pedi saw that I was getting kinda irritated, she moved me to a different nail station and started prepping my nails for my nail tech guy. She cut my nails, buffed them, and even started putting on the tips. That's when it started going down hill. She was applying the tips, using excessive glue and the tips were still popping off and then she would add more glue to the point where my natural nails were glued to my skin. I felt so uncomfortable and had a really bad feeling about what she was doing so I asked her to stop and take them off, but she insisted the nail tech was almost here. At this point, I didn't care whether he was almost here or not, and it wasn't about timing either, jst the way she was applying it made me really think if she knew what she was doing. She started taking them off by pulling the tips from the corners and then finally the nail tech guy shows up and saves the day lol. He immediately apologizes for being late and begin soaking my fingernails in acetone. He buffered and took the proper steps to remove the tips. The entire time, he was accommodating me asking if I have time later on to come in, but I didn't because I had work and was off to my trip the next day. He made sure my nails were nice and cleaned before letting me leave the salon which I greatly appreciated. When checking out, I was more than willing to pay for my pedicure bc that's something that the lady did spend her time on and it was an okay job but Steve I believe was his name took care of my pedi service for me which he didn't have to, but this jst shows that he alone have great customer service and it might even have me come back for a service specifically with him. Overall, if you do plan on coming here I would recommended making an appointment with either Steve or Kim bc they seem to know what they're doing. Read Less