I am not a picky person when it comes to nails, so I looked up this place, came here when they first opened on a weekday, and thought I'd give it a try. I took my younger sisters who are 9 and 4 here ... Read More
I am not a picky person when it comes to nails, so I looked up this place, came here when they first opened on a weekday, and thought I'd give it a try. I took my younger sisters who are 9 and 4 here to do pedicures for all of us, manicures for them, and acrylic nails for me. They put designs on every single one of the girls Β nails including their toes without even asking me! I wanted marble nails and I know it's a newer trend, so I wasn't mad when the nail tech said she hadn't done it before. I let her try and she put 3 black lines across my nails which obviously isn't what I asked for, so she took that off and we went with something else. By the end of it, my nails looked just okay and it took her more than an hour to do them. The nail tech who did my pedicure, cut a huge chunk of my skin off when she tried to cut my cuticles! My toe was bleeding nonstop, and she never verbally acknowledged it, didn't say sorry or anything, just put a piece of cotton on it, that it ended up bleeding through btw. Several other staff members walked by and saw it, no one said anything. I understand accidents happen, but I'm also in the beauty industry, and I can't believe you would not make any effort to make sure your client still feels comfortable. Just one sorry would have made me feel better about this place considering everyone there seemed pretty nice. We got there as soon as they opened and there were regulars waiting, which tells me you do a good job retaining clients, so I expected better service. By the time I went to leave, my toe was still bleeding so I asked the front desk for something to put on it and she did, still no sorry. I was going on vacation the next day so I was annoyed the way my feet were going to look because of that cut. Somehow, all of this amounted to almost $300 and were there for hours even though there was no wait when we came in. This place is 5 minutes away but I will never go back and made sure I told my family the same. I'd rather drive a little further for better use of my money and time. Read Less