This is actually a difficult review to write, because I actually loved this place. I have been a long time loyal customer, and have referred quite a few people here. I also have a large social media... Read More
This is actually a difficult review to write, because I actually loved this place. I have been a long time loyal customer, and have referred quite a few people here. I also have a large social media following of over 100,000 people and have posted my nails on there as well. I was pretty much forced into writing this one star review, and it is all because of an incident with ONE employee there in which she alone, quite literally destroyed my long term relationship with them. I have been seeing Mimi for my nails for about a year now, and she is excellent. She and I have talked about how we are both very particular and like things to be perfect in regards to nails, and she felt a lot of nail techs just had no pride in their work any more, and she does. She is phenomenal, and absolutely one of the sweetest gals you could ever meet. She is always smiling, kind, and just awesome to be around. Her husband is also in the salon often, and is as wonderful and kind as Mimi is. Just truly NICE people. On May 4, Mimi was out of town, so I made an appointment with an acrylic tech I had not used before there. She was 40 minutes late. Tina, one of Mimi's daughters, was supposed to do my Shellac polish. I let Tina know that it was my birthday, and I was already an hour behind on my schedule because they took me 40 minutes past my appointment time. She rolled her eyes at me when I said I had dinner reservations with friends, and really needed to get going. I noticed she did not use acetone on my acrylic nails before beginning to paint them, as has been my experience when I have Shellac over my acrylic polish. She apologized and told me my fill and polish would be free that day because she knew they "have run late a lot of times at my appointments." I thought that was nice, but Tina seemed like she was annoyed that I was even mildly upset that their poor scheduling completely messed up my birthday plans. I was there for over 2 hours, and I did not even have time to shower before my birthday dinner. Whatever...I did not get upset, As I drove home, I noticed that a few of my nails had bubbles in the polish. I went back a couple days later (May 6) to have the polish redone since it had bubbles all over a few of them. Tina, and her sister (who is usually nicer) seemed annoyed that I was there to have them fixed/redone. I was told that "some polishes bubble on people all the time, but most people just don't care because they aren't as picky as you." This was seriously so rude. I pay $40 for an acrylic fill and Shellac polish, so I really don't think that it should have tiny bubbles. Furthermore, I had NEVER asked them to fix anything in the past. They seemed incredibly annoyed and were even snapping at each other to just "take it off all her nails and redo it." So Tina redoes the Shellac polish, and I notice again, she did not use acetone on my bare acrylic nails as I have experienced with other nail techs prior to Tina doing them. They bubble AGAIN. Tina gets visibly annoyed like it is my fault. A different tech does my nails, applies acetone at the beginning, and her polish job is perfection. She told me acetone must be used for smooth application of polish. The entire debacle made me MISS my nieces dance recital.Today I made an appointment for a fill and a pedicure at 4:30PM. Mimi was still out of town, so Michelle is my acrylic tech. My dentist appointment ran late, so I called and asked if I could make my appointment at 5:00 or sooner if I made it prior. I was told it was not a problem. I show up at 4:45 and Michelle sees me 15 minutes later. She does a great job, zero bubbles in the polish. I ask about my pedicure I scheduled. Michelle calls to Tina, who comes out from the back room. Tina says that they do not have time to do a pedicure. Tina tells me she said on that phone that they would do a pedicure IF they had time, and they did not. I tell her she is mistaken because I would have just canceled my appointment and come another day if she had said that. Tina argues that they do not have time to do a pedicure, and stands by her statement that I am wrong. She's raising her voice at me to the point other clients are watching her, she crosses her arms, rolls her eyes, and says: "FINE. If you want a pedicure, I will just do it MYSELF and you'll need to wait until I do a polish change on someone else. I guess I just will be late going home tonight and now I won't see my son until after 8PM." I am seriously SO HORRIFIED any employee would behave how she is, that I ask her why she is guilt tripping me by telling me I am making her delayed in seeing her son. I did not do anything other than ask about my pedicure appt. and she keeps rolling her eyes and raising her voice. She tells me she's done dealing with me and, storms off like a 5 year old having a tantrum. Her behavior was truly unreal. Never in my 38 years have I seen an adult employee behave to a customer in such a way. Insanity. Read Less