If I could rate this place negative stars I would, but sadly Yelp doesn't have that option. I came here because I work close by and wanted to get my birthday nails fixed while on my lunch break. I had... Read More
If I could rate this place negative stars I would, but sadly Yelp doesn't have that option. I came here because I work close by and wanted to get my birthday nails fixed while on my lunch break. I had gotten them done the night before in another nail salon and they were a mess. So I called as soon as they opened and asked if i could make an appt with Jackie because I noticed some people on Yelp raved about him on their reviews. The person on the phone said "yes come in, he'll be waiting for you at that time." I asked " are you sure because I'll be on my lunch break and only have an hour so if he's booked i understand" he reassured me he'd be available to help me . Well my lunch time comes and I walk in a few minutes before my appt and of course he was with a customer, just my luck! A few of the people that work there asked me what I needed and told me to sit down, I told them that I called in the morning and spoke to a male who by the way didn't want to give me his name over the phone, and that I asked for an appt with Jackie to fix my nails and they all looked confused and said well he's busy but he can help you, he's good, sit down. They were referring to another male there. I told them " okay it's fine, but for future reference you guys should honor when customers call to make appts over the phone, Jackie the owner then spoke up and said that no one told him anything and that he needed to step out once he was done with the person he was assisting and gave me his number to call for future reference if I needed to make an appt, he even offered to do a design for me in the future. I was thankful for that. So the man starts working on my nails, and I explain to him that I went to get them done the night before but that the girl who did them left them extremely thin and crooked so he began to put more acrylic and fixed them. He was very quiet and tried to be very detailed while shaping them and it took him about 50 minutes to fix the shape and buff them. I explained to him that I would no longer have time for the color because I needed to go back to work and asked if I could pay then go back after work to get them painted and he said it was fine and told me to go back to him. I told him I'd be there at 530 pm. I then paid for my nails and left him a $6 tip and told him I would be back at 530 and he said okay. Fast forward I go back at 5:30 pm and he was not even half way into doing someone's nails :/ he told me someone else could paint them and I sadly said okay. I sat after I picked my color and showed the girl the picture and asked he if they had a color closer to the one I wanted she said she would use two colors to create it. So as she's working on my nails I notice how sloppy and quick she paints them yet I let her try and finish thinking she will see that the more she applies and doesn't let them the dry the worse they'll get but nope she doesn't. The final straw is when the brush falls on the floor and she picks it up and continues to apply the top coat. Well of course she got black stuff on top of my nails and ignored it. It was so obvious because my nails were peach! I asked her to fix it and she started speaking in her language and seemed like she was complaining to the person who originally did my nails. I kindly asked her if she was talking about me and she plain out said no. I knew she was but I wanted her to know I didn't think it was respectful of her part. I told her "well it seemed like it." She then ignored me and continued. Fast forward she starts drenching alcohol and polish over my nails so they get bumpy, she then gets annoyed when I ask her to fix them. But she "tries" anyway once I'm done I go sit somewhere else and wait for them to dry and then I notice one hand looks much lighter then the other and ask some one to please put one more coat, because I knew she was working on someone else well she then gets upset and starts talking out loud to other people in her language and it obviously seems like she's complaining and talking shit with two other people , It was so embarrassing because other customers also notice so I spoke up and told her " you know it's not very professional to complain about me in your language, if you have something to say, say it in English so I can understand you." All three stayed quiet for a few minutes. And of course she denied it again. I begin to write my Yelp review while I wait for my nails to dry and the man that did my nails looked over and noticed the one star so when I asked for their names they hesitated, looked at each other, chuckled and said Toni and Kathy, so I'm sure they lied. Someone else tried fixing my nails and then I left but man this was a very frustrating experience and not to mention this is a very unorganized nail salon and the people who work there have horrible customer service. The owner Jackie was there while all this happened and had absolutely nothing to say. By the way I left with sloppy bday nails! Read Less