Customer since they opened with my 3 daughters - spent thousands there. Not the best , not the Cleanest- but acceptable. Huge turnover. Today , went with my daughter- couldn’t accommodate my full. Told the owner that is is ok - I will get it done somewher else , but to do my pedicure and my daughter mani/pedi . She got amazingly upset ( maybe a language barrier - her English is ‘ Minimal) and kicked us out!!’ Ok - for me, easy replacement - but for that many years of loyalty? Can’t tell you how many $800 visits O has when the place was empty.... Read Less

So, I've been going there since it opened- about 10, 11 years?  I've survived the turnover there that is incredible, but I'm easy- if they can do the job , why not?  About 3 years ago, I got a staff infection in my toes that my doctors attributed to them, but I brushed it off. Not to mention that everytime I get the same thing, and the price is always different. Today, I walked in with my daughter and I asked for a fill, manicure, pedicure and wax. They had no one for  a fill.  I told the owner, 'That's ok, I have a different locations that can do this"  She flew off the handle- incredibly rude and said that she didn't want my business if I wasn't going to do the fill with them.  I spend about $600 a month there for the last 10 years with my daughters.   She was yelling, hysterical, super rude. I can't tell you how many times I went there with my 3 girls when it was empty and came out with a $800 bill.  Good luck with that type of loyalty. Read Less

Very friendly and clean environment. I've had positive experiences every time I come in for a mani pedi . All of the women here provide excellent service. There are different daily specials and complimentary soda,water, tea. Read Less

I am so happy I found this place. Kristy is very good and passionate with her art! She only does acrylic nails so if you're not happy with her work, she refuses to take your money. This is my 2nd time here at her salon getting my nails done. I broke one of my nails and she gladly let me come in and fix it for free! Given they would tend to break more because they were longer but when I came in for my fill, I asked to have them shorter this time. I'm very satisfied with my service and will definitely keep coming back here as long as my husband lets me thanks for such an excellent masterpiece, Kristy! Read Less

I would've done 0 stars for this. But anywho Had me waiting about 20 min for them to tell me that that they couldn't do what I wanted, when I came in telling them specifically what I wanted. Once I walked out they were very rude. Now I love how 2 people work there but that's it. Read Less

Never Again! Worst gel manicure ever. The fel is thick and puffy my nails look pregnant...the polish dissent even go to the tip of the nail. Had both my girls get nails and toes painted with file and one last didn't even file my daughter abs painted her nails like 2 year old. I want my money back 76$ later. NEVER AGAIN! Read Less

Not only am I upset that I have to write this review, I am even more upset that I am typing this review with the worst set of acrylics that I've ever had...My birthday is on Sunday, so I decided I would pamper myself a little bit today because I deserve it. I have been a client of Vivid Nails for a few years now. I rarely get my nails done, but when I do, I go to this salon. I usually have good experiences here but today has completely turned me off from ever going there again, nor will I ever recommend them to anyone again. So, here is my experience: I asked for a full set of acrylic nails and a pedicure when I went in. I specifically asked for regular polish, because I do not care for gel. Starting with the pedicure... The woman was nice, but she didn't pay much attention. The only time she talked to me was when she was trying to get me to upgrade to the most expensive pedicure option on their menu. I started out by saying I only wanted the $21 regular pedicure. By the time the pedicure woman took my feet out of the water, she had already asked me to upgrade to the "deluxe pedicure", to which I said "sure, why not"... I am pampering myself after all, right? This "deluxe" treatment includes some kind of mud masque for your legs, a scrub, and oil. Let me tell you, there was nothing deluxe about this treatment. By the time the woman doing my acrylics started on my nails, the pedicure woman had asked her to ask me if I wanted her to do the $50 pedicure, to which I politely declined. She splattered the 3 creams onto my shins and rubbed them around, quickly put my feet into plastic bags and squirted a callus treatment in. The massage was nonexistent. It was all very rushed. I honestly could've painted my toes myself and splashed some oils on my legs for free. Then I was asked to walk across the floor barefoot (which the acrylics tech had literally JUST picked my purse up off of the floor because, in her words, "the floor is sometimes very dirty")... I was then moved to the nail tables.Now on to the acrylics... The tech was very nice at first. She wished me a happy birthday, which was sweet. As she was doing my nails, she mentioned "total for nails is $53, okay?" I thought this was for the manicure and the acrylics. So I said, "okay, thank you." I closed my eyes and tried to relax, which was the sole purpose of me going here in the first place, and I really should have just paid attention. When it was time for my nails to dry, she had apparently put a gel coat on the top of my set and I thought it was just a clear coat. She did the little lotion and oil massage on my hands and told me I was good to go. When I got to the register, she told me my total was $87........... EIGHTY-SEVEN. Now see, if my nails looked great and I left happy, I would have no problem with that total. But these nails are atrocious. They are way too thick, some point upwards, two are dented, and they are an all-over mess. Anyway, I tipped $5 to each tech and went to my car. I did the math on my phone to figure out how it went from $53 to $87. The pedicure itself was $34, so my nails would have to be $53 by themselves... I went back in and one of the ladies loudly said, "oooh" and called the acrylic tech over in a 'ooh she's coming in to say something'-condescending manner. Very unprofessional. I politely asked how the total was calculated. The woman who did my acrylic set told me, "it was $14 extra for the manicure, which is the lotion and the massage. I told you $53 and you said okay". I am a calm, understanding person, and I kept my composure. I left and drove home upset. My mother in law took one look at my nails and laughed at how bulky they are. She told me she refuses to go to Vivid Nails because they did the same thing to her a while ago. I honestly just want to take these ugly things off and never go back again. I feel like I was taken advantage of, and now I know better. I obviously need to be blunt about what I want and ask more questions, but I did not expect to be ripped off like this.....I am attaching pictures of my nails. I will not be going back to vivid nails, I will not recommend their services to anyone ever again. I have to deal with these ugly, bulky nails until they come off. If they were thinner, I wouldn't mind, but the customer service was awful. If I'm paying almost $100 for my nails, they damn sure better be amazing. Read Less

I used to go to this place very often (mainly because of its proximity to my home) but never worthy of the review until my experience yesterday The place has had a remodel , they serve water/coke and lil snack bag for toddlers Although the prices have gone up ! I definitely feel that they have changed the staff (although they deny it ) .. they definitely got rid of those mean ladies who would hardly speak Emglish and all they were interested was to add$$$ to your bill by offering extras. Yesterday was much pleasant experience, i felt welcomed and they were very considerate of my requests! Read Less

My nail polish chipped after one day and I was charged $32 for a mani pedi. The girl said she charged me for each separately because I had two people working on me vs one, I wasn't told I had a choice it was my first time there so I wasn't charged whatever the price of a combo mani pedi would be and I was never told the price it's not even on their menu.  I kept asking how much a mani pedi costs and she never told me she just said I was charged for each separately so I guess that's the price? That's the bad news. The good news? They have good nail polish colors, their massage chairs are cool, the ppl are nice for the most part. Will I go there again?...probably not Read Less