I came to California on vacation and needed my nails done. I’m from Georgia and didn’t have time to get them done before I left. I normally get SNS/powder dipping but they did not have it here. No big... Read More
I came to California on vacation and needed my nails done. I’m from Georgia and didn’t have time to get them done before I left. I normally get SNS/powder dipping but they did not have it here. No biggie, I was going to get gel polish. Even though it doesn’t stay on my nails well, I needed them done badly and loved the idea of the atmosphere of Boudoir Nail Bar. So, my friend and I went. We made appointments online, I made an appointment for a gel polish manicure. When I got ...there, I picked out a color and the front desk lady asked me what I had on my nails so they could take it off. I had SNS that was very overdue (why I came here). Even though they didn’t do SNS here, I figured they could take it off. The lady had to go ask my technician, Cinthia, if she could do it. The technician came out and said she couldn’t take off my nails so I couldn’t get my manicure. They said that only certain technicians could take off SNS and the technician, Cinthia, told me “if I would have put in the comment box online that I needed SNS removal, then they could have helped me, but since I didn’t do that, they can’t do it.” First off, don’t blame the customer, it is extremely easy to take off SNS, I can do it at my house. Second off, every nail place I have ever been to is accommodating and I felt like they could have found someone to soak my nails off. If you’ve ever gotten SNS taken off, it’s as easy as filing off the top layer, playing a cotton ball of 100% acetone on your nail and wrapping it in tin foil. The longest part is sitting and soaking. So the fact that they were not even willing to work with me and find someone just to take them off upset me. Because I didn’t want a cancellation charge (yes, they charge a fee), I decided to just get a pedicure along with my friend. We were talking to the lady who did her pedicure, Paulina, and she asked if I got a manicure and told her no and what happened. She said, oh I can take them off for you, let me make sure I have time in my schedule & she did and took them right off for me. The place was not even busy and there were many technicians there, so why they couldn’t have asked around to see who had TEN minutes to take off my nails is beyond me. I will not go back and we go to California often. My pedicure, by Cinthia, is already chipping a week later. Paulina, thank you for doing a simple task that made my experience there a little better - if only more people were like you. If you go the extra mile for people, more than likely those people will go the extra mile for you (reason why I gave Paulina a nice tip). As far as the atmosphere goes, clean place & neat bar (wine, champagne & beer) in the back with a TV to watch while you wait. The bartender was awesome, kept my glass full and was very nice! But overall, the rude workers and not helping out a customer pushed me away where I will not be back. See More Read Less