I really wanted to like this salon because the staff is very friendly and accommodating. Unfortunately, the quality of my nails was not up to par.To start, the salon is tucked away inside a gym so don... Read More
I really wanted to like this salon because the staff is very friendly and accommodating. Unfortunately, the quality of my nails was not up to par.To start, the salon is tucked away inside a gym so don't think you are lost when you don't notice it when pulling in. There is plenty of parking and once you enter the salon it is small but cute and clean. I was greeted right away by my nail technician, Sophia (or Sophie), as well as the owner, Kathy. They were both very nice and even offered me a water or coffee.Once seated, we discussed what I wanted which was a set of acrylics. I am a nail biter and having fake nails is the only thing that prevents me from biting. While my natural nails were quite short, I was assured that wouldn't be an issue. I really liked that she told me what she was doing during each step, however I did notice that her process was slightly different from other salons I've been to in the past. Unfortunately, the customer service was the only good thing about this salon. All the reviews I read were about how good Kathy is and I now wish that I had tried her instead. I don't think Sophia is necessarily a bad technician, but I would suggest more training and experience. After an hour and a half (quite long) I let with my new acrylic set. When I left I was happy with how they looked. However, after just a day or two all of my nails were lifting on the edges and and even cracked. I also noticed that some nails were thicker or uneven. After a week I did call and let them know about my concerns and they said to come back and they would fix it free of charge. I was very happy that they were genuinely concerned about my happiness and got me in right away. When I got there they both looked over my nails and said they were lifting because my nails were so short to begin with that the acrylic didn't have much to adhere to. They said it would be a simple fill to fix. Once again it took about an hour and a half, but I could tell she was paying very close attention to do a better job this time around. She also kept asking me to take a look and approve. Of course they looked better after a file down and fill so I was again satisfied. BUT, once again, after only a day two nails chipped on the corners and half of my nails were lifting. I couldn't believe it. I would have called again but unfortunately I don't have the patience to try them a third time in a two week span. I decided to go to another salon where they fixed the lifting and chips and they still look like new days later. Like I said, I really wanted to like this salon. The stars I gave are solely because how how nice and accommodating they were. If you do make an appointment here I would recommend Kathy because she is the only one that the reviews are based on. I do not like writing negative reviews, but I believe all feedback should be considered in order to improve. Read Less